Do I need a compo face?
Discussion
MightyBadger said:
Well put. I wish I had the brains to post it like that - alas I'm too dim. I let the OP statement get my back up as to me it reeked of blame and dreams of compo. Sorry to anyone I might of annoyed on my crusade for justice for the low paid, OP included.
Nothing to apologise for, I thought the sentiment of what you said was perfectly reasonable and understood exactly what you were getting at. No harm done, except to those of a fake outrage disposition perhaps.OP, firstly I wish your daughter quick and full recovery. That's the most important thing here.
Your child is your responsibility, end of. No ifs, no buts. Babies and toddlers don't know what is danger and what is not and it is your job to make sure that they are safe. For the record I've got two young gremlins (4 & 6) and still watch them like a hawk when we're out and about.
Like a few previous posters said, focus on your daughter, not on money.
Your child is your responsibility, end of. No ifs, no buts. Babies and toddlers don't know what is danger and what is not and it is your job to make sure that they are safe. For the record I've got two young gremlins (4 & 6) and still watch them like a hawk when we're out and about.
Like a few previous posters said, focus on your daughter, not on money.
I’m no expert in workplace health and safety regulation.
But from my experience, a workplace can’t realistically avoid absolutely everything, so the risk needs to be “As Low As Reasonably Practical” (ALARP).
With that in mind, what could the Server have done differently, if it’s a small table and the inquisitive child is free to move around?
But from my experience, a workplace can’t realistically avoid absolutely everything, so the risk needs to be “As Low As Reasonably Practical” (ALARP).
With that in mind, what could the Server have done differently, if it’s a small table and the inquisitive child is free to move around?
Mr Miata said:
I’m no expert in workplace health and safety regulation.
But from my experience, a workplace can’t realistically avoid absolutely everything, so the risk needs to be “As Low As Reasonably Practical” (ALARP).
With that in mind, what could the Server have done differently, if it’s a small table and the inquisitive child is free to move around?
Perhaps, as a poster above said, waited a couple of seconds to make sure the parents were in control of the children before setting the tray down? Or even maybe say something like be careful, the tea pots are very hot? I find when being served food in a restaurant staff are very quick to remind you that the plates may be hot. Perhaps something along those lines wouldn't have gone amiss?But from my experience, a workplace can’t realistically avoid absolutely everything, so the risk needs to be “As Low As Reasonably Practical” (ALARP).
With that in mind, what could the Server have done differently, if it’s a small table and the inquisitive child is free to move around?
In my experience there is world of difference between the care shown towards small children by European restaurants, and by European workers in UK restaurants, than by surly minimum wage British servers.
When we eat at hotels or restaurants in Europe, the staff have always been very careful not to put hot plates or hot drinks within reach of our toddlers. Even going so far as to say, "I will put this over here because of the little one".
As an aside, they also usually display far more interest and friendliness towards children, and I believe this in itself was covered in another PH thread a while ago asking why the UK as a whole is so impatient, intolerant, and uncaring towards children compared with elsewhere.
(Obviously if the Morrisons server was EU then I'm going to look silly)
If the Morrisons server had even a modicum of common sense, they wouldn't have put hot water within reach of a small child. It amazes me that anyone would be that careless, but it doesn't surprise me.
So with all that in mind, the OP absolutely has my sympathy and I wish the child a perfect and speedy recovery. As a parent myself it fills me with horror to hear about things like that.
Unfortunately this is now the part where I tell the OP he just has to suck it up, and accept that he should have anticipated that a DILLIGAF minimum wage server in a Morrisons cafe is never going to display any common sense or care, and the responsibility will always fall back onto the parents for pretty much everything, if they are present.
We are always on red-alert in restaurants when we see the server approaching with food or drinks, as we want to be certain of where they are placed in relation to our toddlers, and that is, I'm afraid, how you always have to be. Being distracted is not an excuse.
When we eat at hotels or restaurants in Europe, the staff have always been very careful not to put hot plates or hot drinks within reach of our toddlers. Even going so far as to say, "I will put this over here because of the little one".
As an aside, they also usually display far more interest and friendliness towards children, and I believe this in itself was covered in another PH thread a while ago asking why the UK as a whole is so impatient, intolerant, and uncaring towards children compared with elsewhere.
(Obviously if the Morrisons server was EU then I'm going to look silly)
If the Morrisons server had even a modicum of common sense, they wouldn't have put hot water within reach of a small child. It amazes me that anyone would be that careless, but it doesn't surprise me.
So with all that in mind, the OP absolutely has my sympathy and I wish the child a perfect and speedy recovery. As a parent myself it fills me with horror to hear about things like that.
Unfortunately this is now the part where I tell the OP he just has to suck it up, and accept that he should have anticipated that a DILLIGAF minimum wage server in a Morrisons cafe is never going to display any common sense or care, and the responsibility will always fall back onto the parents for pretty much everything, if they are present.
We are always on red-alert in restaurants when we see the server approaching with food or drinks, as we want to be certain of where they are placed in relation to our toddlers, and that is, I'm afraid, how you always have to be. Being distracted is not an excuse.
Antony Moxey said:
........maybe say something like be careful, the tea pots are very hot? I find when being served food in a restaurant staff are very quick to remind you that the plates may be hot. Perhaps something along those lines wouldn't have gone amiss?
How do you know something along those lines wasn't said?Antony Moxey said:
Perhaps, as a poster above said, waited a couple of seconds to make sure the parents were in control of the children before setting the tray down?
The dad moved books indicating where it was to be set down which says they are ready and in control to recieve the hot food and drink.The dad could of said 'hold on a second we aint ready to receive the hot food and drink' blah blah.
The above says yes or no we are in control.
This accident is not on the waitress, the parents were distracted.
Reality is harsh sometimes.
Yellow Lizud said:
Antony Moxey said:
........maybe say something like be careful, the tea pots are very hot? I find when being served food in a restaurant staff are very quick to remind you that the plates may be hot. Perhaps something along those lines wouldn't have gone amiss?
How do you know something along those lines wasn't said?Antony Moxey said:
Perhaps, as a poster above said, waited a couple of seconds to make sure the parents were in control of the children before setting the tray down? Or even maybe say something like be careful, the tea pots are very hot? I find when being served food in a restaurant staff are very quick to remind you that the plates may be hot. Perhaps something along those lines wouldn't have gone amiss?
Yeah maybe the parents forgot the contents of a teapot would be scalding or hot plates with hot food on might be hot too.Edited by MightyBadger on Wednesday 1st May 11:06
MightyBadger said:
This accident is not on the waitress, the parents were distracted.
In which case perhaps the server might have waited until they weren't distracted? Or maybe have asked where would like to me to put this, it's rather hot and I'd hate for your little ones to burn themselves. Something along those lines maybe, plus it might have stirred the OP and his wife to concentrate a bit more instead of faffing. An accident yes, but one I feel both sides could have done more to avoid.
Edited by Antony Moxey on Wednesday 1st May 11:13
Mojooo said:
Without seeing the exact layout of the table etc it is difficult for me to be as harsh as some on here
I also think tis a bit insulting to say those that work in shops/minimum should have no common sense. Remember that part of negligence is that we potentially have a duty of care to others.
If I was serving someone tea in my living room and there were 2 children running about and the parent was say distracted fixing something on the back of the TV and not focussed on the children, I wouldn't leave hot tea on the table and walk off.
I'm not saying the staff IS to blame legally or morally but equally there is a scenario where they perhaps could have waited just a second or two to ensure one parent had the hot drink under control.
That scenario is one where they're not understaffed and run off their feet. It's a fantasy these days.I also think tis a bit insulting to say those that work in shops/minimum should have no common sense. Remember that part of negligence is that we potentially have a duty of care to others.
If I was serving someone tea in my living room and there were 2 children running about and the parent was say distracted fixing something on the back of the TV and not focussed on the children, I wouldn't leave hot tea on the table and walk off.
I'm not saying the staff IS to blame legally or morally but equally there is a scenario where they perhaps could have waited just a second or two to ensure one parent had the hot drink under control.
Parents are primarily responsible for their kids safety. The parents ordered hot drinks, were aware they were being delivered, so IMO it's their responsibility to keep the kids away from the drinks.
The parents may be distracted but that's doesn’t push responsibility onto the server. They are concentrating on setting down hot drinks without spilling them.
I hope she fully recovers because no amount of compensation will help physical scars. My daughter has a large scar above her eye from a nasty accident when she was a kid. Fortunately she views it as a part of her identity even though I've said I'll pay for surgery if she wants it.
The parents may be distracted but that's doesn’t push responsibility onto the server. They are concentrating on setting down hot drinks without spilling them.
I hope she fully recovers because no amount of compensation will help physical scars. My daughter has a large scar above her eye from a nasty accident when she was a kid. Fortunately she views it as a part of her identity even though I've said I'll pay for surgery if she wants it.
Mojooo said:
Without seeing the exact layout of the table etc it is difficult for me to be as harsh as some on here
I feel that we're still missing 2 vital parts of information. 1 of them is the table layout, who was sitting where. Was the 2 year old going to have also been in a compromised position if the staff had adjusted where she put the hot drinks? Would this thread potentially have then become "Morrisons have injured my 2 year old toddler through neglect"?2nd part of information I haven't managed to come across yet is how long was it between the staff putting the tray down and the accident to happen. Was it immediate? 2 seconds, 5 seconds, 10 seconds? Was it enough time that the member of staff had the opportunity to have turned away and started walking back?
I would have thought that pots of tea are generally hot or even near to boiling.
The very thought of the server having to point this out is incredulous and speaks volumes for the nanny state and compensation culture we now live in.
If I were the parents the thought of trying to make a few bob out of this wouldn't enter my thought process.
The ultimate responsibility with this in my opinion lies with the parents.
As far as a civil claim goes.....Good luck with that.
The very thought of the server having to point this out is incredulous and speaks volumes for the nanny state and compensation culture we now live in.
If I were the parents the thought of trying to make a few bob out of this wouldn't enter my thought process.
The ultimate responsibility with this in my opinion lies with the parents.
As far as a civil claim goes.....Good luck with that.
Antony Moxey said:
In which case perhaps the server might have waited until they weren't distracted? Or maybe have asked where would like to me to put this, it's rather hot and I'd hate for your little ones to burn themselves. Something along those lines maybe, plus it might have stirred the OP and his wife to concentrate a bit more instead of faffing.
An accident yes, but one I feel both sides could have done more to avoid.
The dad clearing a space for it to be set down clearly indicates its safe to receive goods and they are in control, do waitresses have to now second guess peoples parenting skills?An accident yes, but one I feel both sides could have done more to avoid.
Edited by Antony Moxey on Wednesday 1st May 11:13
Going round in circles, time to step away. Have a top day.
Edited by MightyBadger on Wednesday 1st May 12:05
MightyBadger said:
Antony Moxey said:
In which case perhaps the server might have waited until they weren't distracted? Or maybe have asked where would like to me to put this, it's rather hot and I'd hate for your little ones to burn themselves. Something along those lines maybe, plus it might have stirred the OP and his wife to concentrate a bit more instead of faffing.
An accident yes, but one I feel both sides could have done more to avoid.
The dad clearing a space for it to be set down clearly indicates its safe to receive goods and they are in control, do waitresses have to now second guess peoples parenting skills?An accident yes, but one I feel both sides could have done more to avoid.
Edited by Antony Moxey on Wednesday 1st May 11:13
Going round in circles, time to step away. Have a top day.
Edited by MightyBadger on Wednesday 1st May 12:05
It's a horrible situation. And although I don't want to pile on the OP, first and foremost the parents have to be responsible for their kids. Unfortunately, I think the parents being distracted is the biggest contributor to this.
It's also so horrible to see a child hurt that it triggers very emotional reactions and it's hard to zoom out and be impartial. That's fully understandable and I think is part of how the OP is coming across.
It's also so horrible to see a child hurt that it triggers very emotional reactions and it's hard to zoom out and be impartial. That's fully understandable and I think is part of how the OP is coming across.
Edited by Hungrymc on Wednesday 1st May 13:05
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