Whorephone Werehouse.
Discussion
No I havent gone all dyslexic before you ask.
The name above is "similar" to a certain well known gang of scammers operating a supposed "phone sales/service".
Some time back someone who shall remain nameless took out a contract with these twarts for a mobile.
The contract ran its course and at the end it was terminated by the said nameless person.
Some time after, over 3 months i believe, a demand for another payment was issued, despite all payments having been made and the contract no longer in operation.
Cue the whorephone werehouse doing what they do best; Ignoring customer requests.
It seems that the aforementioned whores had not cancelled the contract (in line with the customer request) and have continued to rack up further line rentals for a phone that is no longer in possession: They had it back im told.
Not only that but when confronted with the complaint that they arent owed the money due to the contract having ended(plus the phone being sent back) they retorted that the 3 month cancellation period and hence its fees would need to be paid,(again?) due to them needing 3 months notice of cancellation!!!!!!
So, after many months of twoing and froing with various collection agencies being employed by the whorephone werehouse to recover a debt which isnt owed, the latest bunch of rank breathed slags(collection agents sounds so much nicer than bullyboys in a white van dosent it?) have begun issuing payment demands and putting their own cut on top of the original demand.
They have been instructed not to send correspondence including phone calls to the "defaulters" old address as its his parents home and as theyre a bit fragile and elderly they dont need to hear some drooling phone pervert breathing heavily on the other end and demanding monies that they aint gonna get.
However, they persist, and this morning im informed they have sent him another demand with a payment card (personalised with his name and everyfink-aint that nice of em) and a letter with " THIS DEBT WILL NOT GO AWAY" written on it- to his parents house yet again despite being given alternative methods of contact.
Question: How to proceed to get these filth from A) trying to collect monies that are not owed (comms have been made with the whorephone werehouse directly and they said theyd get it sorted ages ago but didnt) and B) How to stop them from sending letters /calls to his parents house and upsetting them?
Responses appreciated.
Ps, id rather do this diplomatically than have to go with him and turn their offices upside down to get the point across if you know what i mean.
The name above is "similar" to a certain well known gang of scammers operating a supposed "phone sales/service".
Some time back someone who shall remain nameless took out a contract with these twarts for a mobile.
The contract ran its course and at the end it was terminated by the said nameless person.
Some time after, over 3 months i believe, a demand for another payment was issued, despite all payments having been made and the contract no longer in operation.
Cue the whorephone werehouse doing what they do best; Ignoring customer requests.
It seems that the aforementioned whores had not cancelled the contract (in line with the customer request) and have continued to rack up further line rentals for a phone that is no longer in possession: They had it back im told.
Not only that but when confronted with the complaint that they arent owed the money due to the contract having ended(plus the phone being sent back) they retorted that the 3 month cancellation period and hence its fees would need to be paid,(again?) due to them needing 3 months notice of cancellation!!!!!!
So, after many months of twoing and froing with various collection agencies being employed by the whorephone werehouse to recover a debt which isnt owed, the latest bunch of rank breathed slags(collection agents sounds so much nicer than bullyboys in a white van dosent it?) have begun issuing payment demands and putting their own cut on top of the original demand.
They have been instructed not to send correspondence including phone calls to the "defaulters" old address as its his parents home and as theyre a bit fragile and elderly they dont need to hear some drooling phone pervert breathing heavily on the other end and demanding monies that they aint gonna get.
However, they persist, and this morning im informed they have sent him another demand with a payment card (personalised with his name and everyfink-aint that nice of em) and a letter with " THIS DEBT WILL NOT GO AWAY" written on it- to his parents house yet again despite being given alternative methods of contact.
Question: How to proceed to get these filth from A) trying to collect monies that are not owed (comms have been made with the whorephone werehouse directly and they said theyd get it sorted ages ago but didnt) and B) How to stop them from sending letters /calls to his parents house and upsetting them?
Responses appreciated.
Ps, id rather do this diplomatically than have to go with him and turn their offices upside down to get the point across if you know what i mean.
I had a similar experience. My contract ended in December, spoke with yodafone to advise I was not renewing, no problem there, I asked for my PAC number to transfer my number across, they said ok, but I never received. I phoned after xmas and asked where it was, they said it had been sent, but would send it again. I thought that was the end of it until I went to get a new mortgage a few months later and was declined due to adverse credit.
This was a big shock to me, I checked my credit and they had listed three months payment arrears for the three months after the contract had expired.
I was fortunate enough to get it sorted after about 12 calls, but it still took about 7 months for my credit score to go back to where it was.
My advice would be to keep hassling the phone company as frequently as possible if they're in the wrong. With regards to debt collectors, I'm not really sure, but I reckon they're harder to deal with than the phone company.
This was a big shock to me, I checked my credit and they had listed three months payment arrears for the three months after the contract had expired.
I was fortunate enough to get it sorted after about 12 calls, but it still took about 7 months for my credit score to go back to where it was.
My advice would be to keep hassling the phone company as frequently as possible if they're in the wrong. With regards to debt collectors, I'm not really sure, but I reckon they're harder to deal with than the phone company.
dmitsi said:If that happens, you get on the phone and you threaten legal action until they rectify your credit record.
I had a similar experience. My contract ended in December, spoke with yodafone to advise I was not renewing, no problem there, I asked for my PAC number to transfer my number across, they said ok, but I never received. I phoned after xmas and asked where it was, they said it had been sent, but would send it again. I thought that was the end of it until I went to get a new mortgage a few months later and was declined due to adverse credit.
This was a big shock to me, I checked my credit and they had listed three months payment arrears for the three months after the contract had expired.
I was fortunate enough to get it sorted after about 12 calls, but it still took about 7 months for my credit score to go back to where it was.
My advice would be to keep hassling the phone company as frequently as possible if they're in the wrong. With regards to debt collectors, I'm not really sure, but I reckon they're harder to deal with than the phone company.
That's what I did, used to work in complaints so I knew what to do. Unfortunately once the arrears notice is removed it still has an affect on the credit score. The notice took about 350 points off of my credit rating (more than I was expecting), once it was removed it halved that, but only got back up to the original score after about 5-7 months after it had been sorted.
CPW are a shower of shite
www.pistonheads.co.uk/gassing/topic.asp?f=141&h=&t=231697
Currently awaiting a response from Charles Dunstone before I take this one up a notch
www.pistonheads.co.uk/gassing/topic.asp?f=141&h=&t=231697
Currently awaiting a response from Charles Dunstone before I take this one up a notch
Whorephone Werehouse (excellent name - wonder how long it'll be until Ted deletes this thread?) is the only retailer where a member of staff followed myself and a colleague out of the shop and shouted obscenities after us, after my c olleague (politely but firmly) declined an offer to do business with them.
Personally, the sooner they go bankrupt, the better.
Personally, the sooner they go bankrupt, the better.
Report it to the Police under the Harrasment Act for both you and your parents. Make sure CPW are mentioned as they are bound and responsible for the conduct of their agents. Once reported, the next action that takes place at your parents house becomes arrestable.
I-Mobile attempted the same thing with me for £16. I kept sending the paperwork back by fax with 'I don't owe anything and haven't breached the contract-sue me. Scrawled all over it. Needless to say they didn't.
I-Mobile attempted the same thing with me for £16. I kept sending the paperwork back by fax with 'I don't owe anything and haven't breached the contract-sue me. Scrawled all over it. Needless to say they didn't.
Administration of Justice Act is the catch all for harrassment from creditors.
Have a look at the excellent post at http://boards.fool.co.uk/Message.asp?mid=9708407 A lot of the info is aimed at people negotiating with creditors but there's a lot of equally valid stuff in there.
Regrettably, some over zealous collection agencies seem to be flouting the laws because they know that most people are not aware of what they can and can't do. There are a number of laws that protect people in debt from unreasonable behaviour from creditors or their agents, namely, Section 40 of The Administration of Justice Act 1970 and specifically, The Protection from Harassment Act 1997.
Let's be clear about this, it is a CRIMINAL OFFENCE if a creditor or their agent makes demands for money in such a manner that it causes the debtor or his/her family, alarm, distress or humiliation. Specifically, harassment is a criminal offence under Section 2 of The Protection from Harassment Act 1997 and punishment on conviction, is six months' imprisonment and/or a level 5 fine (up to £5,000).
And do fill in the Office of Fair Trading complaint form too...
www.oft.gov.uk/nr/rdonlyres/b3999175-a9bc-469d-ad5b-ba284de36e01/0/complaint.doc
Have a look at the excellent post at http://boards.fool.co.uk/Message.asp?mid=9708407 A lot of the info is aimed at people negotiating with creditors but there's a lot of equally valid stuff in there.
Regrettably, some over zealous collection agencies seem to be flouting the laws because they know that most people are not aware of what they can and can't do. There are a number of laws that protect people in debt from unreasonable behaviour from creditors or their agents, namely, Section 40 of The Administration of Justice Act 1970 and specifically, The Protection from Harassment Act 1997.
Let's be clear about this, it is a CRIMINAL OFFENCE if a creditor or their agent makes demands for money in such a manner that it causes the debtor or his/her family, alarm, distress or humiliation. Specifically, harassment is a criminal offence under Section 2 of The Protection from Harassment Act 1997 and punishment on conviction, is six months' imprisonment and/or a level 5 fine (up to £5,000).
And do fill in the Office of Fair Trading complaint form too...
www.oft.gov.uk/nr/rdonlyres/b3999175-a9bc-469d-ad5b-ba284de36e01/0/complaint.doc
Oh, that's lovely. 
Edit: And by that I mean being able to write a letter saying "stop bothering me or I am going to seek prosecution against you under Section 40 of The Administration of Justice Act 1970 and Section 2 of The Protection from Harassment Act 1997"
>> Edited by JonRB on Thursday 12th January 16:57
Edit: And by that I mean being able to write a letter saying "stop bothering me or I am going to seek prosecution against you under Section 40 of The Administration of Justice Act 1970 and Section 2 of The Protection from Harassment Act 1997"
>> Edited by JonRB on Thursday 12th January 16:57
If anyone is having problems with the carphone warehouse - contact me
I am currently in the final stages of getting a PAC code out of them and getting my contract annuled due to endless problems, including not having had a single bill sent in 6 months (i need these to claim back money for business calls), endless problems with phones supplied, useless customer service people who cut me off and transfer me, my address has not been changed despite having called up 10 - yes 10 times to do this, in fact I have a whole a4 piece of font size 12 paper of complaints.
I started small claims court proceedings and now I have the direct number of someone in the Higher Complaints Department. If you call the (ironically called) customer care centre, they will deny this department exists and fob you off.
Once I have finished my dealings with her (should be in about a week), and my contract has been signed off and settled, I will give anyone who askes the direct number to her then you can give the HCT the abuse they deserve.
I will not give the number out until I have finished unfortunately as I dont want them to turn round and cock up this contract cancellation first
I also know all the ways to get through to the supervisors and get things done with them, so I offer my help free of charge to anyone on PH as long as they damn well give CPW the s
t they deserve!
Cheers
LS
I am currently in the final stages of getting a PAC code out of them and getting my contract annuled due to endless problems, including not having had a single bill sent in 6 months (i need these to claim back money for business calls), endless problems with phones supplied, useless customer service people who cut me off and transfer me, my address has not been changed despite having called up 10 - yes 10 times to do this, in fact I have a whole a4 piece of font size 12 paper of complaints.
I started small claims court proceedings and now I have the direct number of someone in the Higher Complaints Department. If you call the (ironically called) customer care centre, they will deny this department exists and fob you off.
Once I have finished my dealings with her (should be in about a week), and my contract has been signed off and settled, I will give anyone who askes the direct number to her then you can give the HCT the abuse they deserve.
I will not give the number out until I have finished unfortunately as I dont want them to turn round and cock up this contract cancellation first
I also know all the ways to get through to the supervisors and get things done with them, so I offer my help free of charge to anyone on PH as long as they damn well give CPW the s
t they deserve! Cheers
LS
Pot Bellied Fool said:
Administration of Justice Act is the catch all for harrassment from creditors.
Have a look at the excellent post at http://boards.fool.co.uk/Message.asp?mid=9708407 A lot of the info is aimed at people negotiating with creditors but there's a lot of equally valid stuff in there.
Regrettably, some over zealous collection agencies seem to be flouting the laws because they know that most people are not aware of what they can and can't do. There are a number of laws that protect people in debt from unreasonable behaviour from creditors or their agents, namely, Section 40 of The Administration of Justice Act 1970 and specifically, The Protection from Harassment Act 1997.
Let's be clear about this, it is a CRIMINAL OFFENCE if a creditor or their agent makes demands for money in such a manner that it causes the debtor or his/her family, alarm, distress or humiliation. Specifically, harassment is a criminal offence under Section 2 of The Protection from Harassment Act 1997 and punishment on conviction, is six months' imprisonment and/or a level 5 fine (up to £5,000).
And do fill in the Office of Fair Trading complaint form too...
www.oft.gov.uk/nr/rdonlyres/b3999175-a9bc-469d-ad5b-ba284de36e01/0/complaint.doc
great advice
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