Car broken into - Insurance claim rejected.

Car broken into - Insurance claim rejected.

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Discussion

Mr2Mike

20,143 posts

254 months

Monday 29th November 2010
quotequote all
ZOLLAR said:
I'm guessing you do your quotes online, when you do any quote online most insurers will offer a large discount for an internet quote thus making it lower than your renewaL.
Yes, this is the case. Been with the same insurer for the last 4 years as they have given the best quote but I have to cancel my policy every year and take out a new one - they won't price match over the phone. Just seems a crazy situation when the admin overhead for a) sending out a renewal, b) cancelling the policy and c) starting a new policy surely costs more than just giving me the same price at renewal?

The only reason this can make sense is if a significant amount of customers do not check around, so the insurers end up making more money even with the extra overhead of those that do. This kind of behaviour does not dissuade me from thinking bad things about insurance companies...

Hottubharry

14 posts

161 months

Monday 29th November 2010
quotequote all
ZOLLAR said:
Hottubharry said:
ZOLLAR said:
Hottubharry said:
ZOLLAR said:
Hottubharry said:
madala said:
fight...fight...fight...the thieving insurance b'stards....it's time something was done about the way insurance companies try and rip off punters....they are SCUM....worse that any banker, laywer, or estate agent.
Hear, hear.
All i hear is people moaning..
Sounded like an observation, a very clear to the point observation.
Would you like to provide some facts regarding insurance company being scum and being prosecuted for theft?.
I'm sure you could dig something up at the office or from down the side of the radiator.
Constructive rolleyes
Thank you, it's been a pleasure to correspond with such a high flying and intelligent individual as your self, please have a pleasant Evening.

Edited by Hottubharry on Monday 29th November 19:42

was8v

1,927 posts

194 months

Monday 29th November 2010
quotequote all
All locks can be picked:

search youtube.....

Edited by was8v on Monday 29th November 19:47

Noger

7,117 posts

248 months

Monday 29th November 2010
quotequote all
This forum needs moderation.

R1 Loon

26,988 posts

176 months

Monday 29th November 2010
quotequote all
Noger said:
This forum needs moderation.
+1

The constant ranting around insurance is tiresome.

Noger

7,117 posts

248 months

Monday 29th November 2010
quotequote all
I guess it is fair game in GG. Just.

But Zollar has always tried to be helpful (he has way more patience than I do) and doesn't deserve the abuse.

Although he does work for one of the few insurers to make a bit of underwriting profit smile

ZOLLAR

19,908 posts

172 months

Monday 29th November 2010
quotequote all
Mr2Mike said:
ZOLLAR said:
I'm guessing you do your quotes online, when you do any quote online most insurers will offer a large discount for an internet quote thus making it lower than your renewaL.
Yes, this is the case. Been with the same insurer for the last 4 years as they have given the best quote but I have to cancel my policy every year and take out a new one - they won't price match over the phone. Just seems a crazy situation when the admin overhead for a) sending out a renewal, b) cancelling the policy and c) starting a new policy surely costs more than just giving me the same price at renewal?

The only reason this can make sense is if a significant amount of customers do not check around, so the insurers end up making more money even with the extra overhead of those that do. This kind of behaviour does not dissuade me from thinking bad things about insurance companies...
If they won't match your price then i can understand your reasons for frustration, at the time did you speak to a manager?.
Company i work for didnt used to match internet quotes but after a few complaints and feedback from customers they change the procedure and now match price internet premiums as you say it does save the company on admin costs.

ZOLLAR

19,908 posts

172 months

Monday 29th November 2010
quotequote all
Hottubharry said:
ZOLLAR said:
Hottubharry said:
ZOLLAR said:
Hottubharry said:
ZOLLAR said:
Hottubharry said:
madala said:
fight...fight...fight...the thieving insurance b'stards....it's time something was done about the way insurance companies try and rip off punters....they are SCUM....worse that any banker, laywer, or estate agent.
Hear, hear.
All i hear is people moaning..
Sounded like an observation, a very clear to the point observation.
Would you like to provide some facts regarding insurance company being scum and being prosecuted for theft?.
I'm sure you could dig something up at the office or from down the side of the radiator.
Constructive rolleyes
Thank you, it's been a pleasure to correspond with such a high flying and intelligent individual as your self, please have a pleasant Evening.

Edited by Hottubharry on Monday 29th November 19:42
Your welcome, enjoy your evening too i look forward to future conversations thumbup

saaby93

32,038 posts

177 months

Monday 29th November 2010
quotequote all
Noger said:
This forum needs moderation.
I was going to post there was no point claiming if your car's broken into due to effect on no claims etc
Then I read the value stolen = £8,000
After thinking 'who leaves £8k of stuff in their car?' - why shouldnt the OP receive a payout - its a very unlikely event which is why you have insurance, just in case.

There's a gap in most of these type of posts to do with reasonable expectations. You expect insurance to cover you when your car is broken into then you find there's a get out clause 'only if it's damaged in the process'.
Has anyone else checked their insurance to see if says the same?
Would household insurance cover personal belongings while in the car?

ZOLLAR

19,908 posts

172 months

Monday 29th November 2010
quotequote all
Noger said:
I guess it is fair game in GG. Just.

But Zollar has always tried to be helpful (he has way more patience than I do) and doesn't deserve the abuse.

Although he does work for one of the few insurers to make a bit of underwriting profitsmile
Ssshhhhh wink


Thanks Noger for the nice comment.

singlecoil

33,216 posts

245 months

Monday 29th November 2010
quotequote all
saaby93 said:
Noger said:
This forum needs moderation.
I was going to post there was no point claiming if your car's broken into due to effect on no claims etc
Then I read the value stolen = £8,000
After thinking 'who leaves £8k of stuff in their car?' - why shouldnt the OP receive a payout - its a very unlikely event which is why you have insurance, just in case.

There's a gap in most of these type of posts to do with reasonable expectations. You expect insurance to cover you when your car is broken into then you find there's a get out clause 'only if it's damaged in the process'.
Has anyone else checked their insurance to see if says the same?
Would household insurance cover personal belongings while in the car?
I don't know a lot about insurance, but I do know that they have a right to be informed about "anything which a prudent insurer would wish to be informed of". I would say that leaving goods which would cost £8,000 to replace in your car is something they would want to know about.

saaby93

32,038 posts

177 months

Monday 29th November 2010
quotequote all
singlecoil said:
I don't know a lot about insurance, but I do know that they have a right to be informed about "anything which a prudent insurer would wish to be informed of". I would say that leaving goods which would cost £8,000 to replace in your car is something they would want to know about.
£8k might be a normal value for OP to keep in the car.
Is there usually a cover limit on this type of thing?

R1 Loon

26,988 posts

176 months

Monday 29th November 2010
quotequote all
saaby93 said:
£8k might be a normal value for OP to keep in the car.
Is there usually a cover limit on this type of thing?
One answer only from me, before this descends into the usual rant about insurance.

There is a limit on all forms of insurance, either self-imposed by th eproposer, part of the conditions under which an insurer will accept the risk or a required figure by law.

It is up to the proposer to ensure that the cover provided / requested is sufficient, as the insurer has no idea how much you will want.

His household insurance may cover this IF he has "Goods away from the home" to a figure of £8,000. However, most purchasers of insurance (not suggesting this of the OP) will instead elect to buy the cheapest, then regret it later.

singlecoil

33,216 posts

245 months

Monday 29th November 2010
quotequote all
saaby93 said:
singlecoil said:
I don't know a lot about insurance, but I do know that they have a right to be informed about "anything which a prudent insurer would wish to be informed of". I would say that leaving goods which would cost £8,000 to replace in your car is something they would want to know about.
£8k might be a normal value for OP to keep in the car.
Indeed it might well be (note I said replacement cost rather than value, which is a rather more nebulous concept and one that I certainly wouldn't share in the OP's case) but I should imagine the insurers would want to know about that. As to the limit, I expect that varies from one policy to another.


Plus there is another point that may apply here, it certainly does with business insurance- someone takes out insurance for X pounds of value. He suffers a loss of the value Z, and the insurer says well, the value of the stuff here is Y, and you are insured for X. Insured says, well, that's OK, as X is more than Z, just give me Z which will cover my loss. But the insurer then says, Y is 4 times as much as X, which means you have chosen to take 75% of the risk, and we are taking 25%. So we will pay you 25% of Z (this actually happened to a friend of mine).

saaby93

32,038 posts

177 months

Monday 29th November 2010
quotequote all
singlecoil said:
Indeed it might well be (note I said replacement cost rather than value, which is a rather more nebulous concept and one that I certainly wouldn't share in the OP's case) but I should imagine the insurers would want to know about that. As to the limit, I expect that varies from one policy to another.
I guess so too. Anyone know what the limit is on theirs?
What value stuff would you leave in your car and expect a payout?
Would you expect your insurer not to pay out for stolen stuff if there was no damage to the car?
That's before knowing about various rants in PH biggrin

singlecoil

33,216 posts

245 months

Monday 29th November 2010
quotequote all
saaby93 said:
singlecoil said:
Indeed it might well be (note I said replacement cost rather than value, which is a rather more nebulous concept and one that I certainly wouldn't share in the OP's case) but I should imagine the insurers would want to know about that. As to the limit, I expect that varies from one policy to another.
I guess so too. Anyone know what the limit is on theirs?
What value stuff would you leave in your car and expect a payout?
Would you expect your insurer not to pay out for stolen stuff if there was no damage to the car?
That's before knowing about various rants in PH biggrin
I don't actually know what my limit is, or even if I have that type of coverage, mine is a motor trade policy and I would consider anything like that a bonus. I'm not a good example in this type of case as I simply don't leave expensive items in my car anyway. For instance, in the OP's case, if that had been me I would have taken the gear in with me. And my watch only cost me £10.

ZOLLAR

19,908 posts

172 months

Monday 29th November 2010
quotequote all
Typical contents insurance for main stream car insurance will range between £100-£500.
As R1 Loon pointed out a large majority will choose the cheapest and regret later which is unfortunate these days considering the high value contents most leave in their cars phones,laptops etc.

saaby93

32,038 posts

177 months

Monday 29th November 2010
quotequote all
singlecoil said:
And my watch only cost me £10.
Hope youve recovered from forumitis last time I saw you here and that the TVR business going ok smile

davemac250

Original Poster:

4,499 posts

204 months

Monday 29th November 2010
quotequote all
Perhaps I should expand.

This happened new years eve 2009.

The amount in the car reflected Christmas in the uk. Going to a black tie function with all the paraphernalia entailed.

There was also some sale shopping involved.

8k in the car is by no means the norm.

I have gone round in circles with house and car insurance and been refused with no chance of recourse. Unless I sue the broker who 'forgot' to mention the policy he provided did not cover me outside of Luxembourg.

My last hope was (is) my holiday insurance. From which I can claim a max of 2k.

Their T&C are, IMO, out of date in relation to current crimes and how they are carried out.

I appreciate the comments from streaky and noger and will see where things lead.

Zollar, I don't know if your mini rant was aimed at me, if so - meh! If not - ok.

Been playing with the car and have re-run how I parked up.

Pulled into parking space left car, locked it on the remote and walked to lay machine.

Return to car. Open it. Put ticket on display.

Walk away from car. IF I assume I didn't lock it the car self locks aftr 30 sec. I would have been on full view of the car for all this time and cannot imagine it being opened whilst I was there.

Or I locked the car and this is moot

When I returned to the car the guy from the BMW next to me approached me saying he thought my car had been screwed as it was a state inside and his had been done in the adjacent parking space.

I walked up to he car and pulled on the door expecting it to be open as I could see the mess inside. The doors and boot were locked.

Lastly, the evening out was great. We were allowed to go to the black tie function at a well known tower in jeans and t-shirts and treated superbly.

I have posted this from my phone and cannot proof read it, so anyone picking up grammatical or spelling errors can, to be blunt, cock off! wink

singlecoil

33,216 posts

245 months

Monday 29th November 2010
quotequote all
saaby93 said:
singlecoil said:
And my watch only cost me £10.
Hope youve recovered from forumitis last time I saw you here and that the TVR business going ok smile
I don't know what you are referring to with the first part of your comment, and I haven't done any TVRs yet and may well not in the future, as I have a very interesting kit manufacturing project on the go.