xbox live sign up problems

xbox live sign up problems

Author
Discussion

arfur sleep

Original Poster:

1,166 posts

218 months

Monday 20th October 2014
quotequote all
trying to sign up lad to xbox live.

going through the sign up process on the xbox from his profile.

he enters his details and because he's under 13, it then asks me to verify his account.

i sign in to my xbox live account but then have to provide credit card details and address.

It then starts to update before putting up a message saying the service isn't available and to try again later.

Tried on 3 separate days having verified and checked both accounts have the correct details but every time it kicks me out.

Can't see anything on the Xbox support pages about this issue.

Any help / suggestions?

iwantagta

1,323 posts

144 months

Monday 20th October 2014
quotequote all
Are you trying to do it on the xbox or on a computer?
If an Xbox it may be easier to do it on a computer then just login.

Mastodon2

13,818 posts

164 months

Monday 20th October 2014
quotequote all
Go on the Xbox website and use the live chat function. Take note of the error code, they will want to know what it is.

chilistrucker

4,541 posts

150 months

Monday 20th October 2014
quotequote all
I tried to get online earlier and could not. Message said credit card details need updating, I checked but everything is fine, live membership still has 2 months to run but still couldn't get online???
Will try again shortly.

arfur sleep

Original Poster:

1,166 posts

218 months

Tuesday 21st October 2014
quotequote all
Mastodon2 said:
Go on the Xbox website and use the live chat function. Take note of the error code, they will want to know what it is.
There's no error code given - just the message saying to try again later.

But i'll live chat on the website later

chilistrucker

4,541 posts

150 months

Wednesday 22nd October 2014
quotequote all
I couldn't get on again that day, but yesterday was back to normal and I've had the day lost credited go my account.