Ryland Cribs Causeway

Ryland Cribs Causeway

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Ex Boy Racer

Original Poster:

1,151 posts

191 months

Friday 20th January 2017
quotequote all
Thought I'd take a look today just in case I might prefer something else other than my new Aston.

Lovely premises. Walked in (ok - in jeans and walking boots rather than designer gear) and a girl on reception smiled at me. The salesman leaning over the counter and the other receptionist ignored me.

Into the Maclaren area, the lamb area, the bentley area (didn't check out the RR area as they're not my thing) as well as the used car area upstairs and ignored throughout. Not even a hello!

As it happens, nothing convinced me that an Aston was anything other than spot on for me, so nothing lost for Ryland. Either the sales staff are psychic or toffee-nosed, but they got it right.

If they worked for me they'd be sweeping the floors tomorrow

Edited to change to Rybrook!!

Edited by Ex Boy Racer on Saturday 21st January 18:35

giltranator

346 posts

187 months

Saturday 21st January 2017
quotequote all
  • Rybrook

Master Bean

3,517 posts

119 months

Sunday 22nd January 2017
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Did you smile back or just ignore the receptionist?

CobraChris

339 posts

138 months

Sunday 22nd January 2017
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I wonder if the OP has any idea just how many "window shoppers" "Petrol heads" "social media heros" and "dads with kids waiting for wife to Finish shopping" visit showrooms like this filled with such incredible and expensive machines every day.
Plenty of places like this operate on an appointment only basis due to this very fact.
Do you think perhaps a quick call beforehand would have been a good move?
If you are serious about any of the vehicles that you mentioned, I would urge you to make the trip again, this time with a pre-booked appointment. Your not buying a Ford Focus here, it might pay you to let the Rybrook team know that you are coming.

Ex Boy Racer

Original Poster:

1,151 posts

191 months

Sunday 22nd January 2017
quotequote all
CobraChris said:
I wonder if the OP has any idea just how many "window shoppers" "Petrol heads" "social media heros" and "dads with kids waiting for wife to Finish shopping" visit showrooms like this filled with such incredible and expensive machines every day.
Plenty of places like this operate on an appointment only basis due to this very fact.
Do you think perhaps a quick call beforehand would have been a good move?
If you are serious about any of the vehicles that you mentioned, I would urge you to make the trip again, this time with a pre-booked appointment. Your not buying a Ford Focus here, it might pay you to let the Rybrook team know that you are coming.
And do you realise how many genuine punters pop in to look and end up buying? I bought my R8 and my 458 in just such a way.
Listen, it's no skin off my nose. I confirmed that I'm probably an Aston man and none of those cars were going to change my mind. Then again; a proper look at a Maclaren and maybe a drive might have made a difference...
It's not like they were busy after all.
Rightly or wrongly, I was left with the feeling that if I had turned up in a flash motor wearing flash clothes they would have been all over me!
Ps. And... even those window shoppers and dads with kids deserve politeness and manners imho. The dealership was empty. One customer in the used car bit, and me. 2 receptionists and maybe 6 sales staff.

CobraChris

339 posts

138 months

Sunday 22nd January 2017
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Make an appointment next time, see if I'm wrong.
All I'm saying.

Upperworks

1,242 posts

151 months

Monday 23rd January 2017
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I'm really not into complaining about service on the internet so I won't go into details, but seeing as I also went into Rybrook on the weekend, I have to say I agree with OP.

Need to up their game as there are other more engaging options round the corners.








Six Fiend

6,067 posts

214 months

Monday 23rd January 2017
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Always treat every person who walks through the doors as a potential buyer. It's not difficult and only takes a minute to qualify.

Anyone who is so up their own arse they can't be bothered to talk to "the little people" doesn't deserve a job. It's about building rapport and reputation. This is even more important these days with social media sharing of experiences.


splodge s4

1,519 posts

236 months

Monday 23rd January 2017
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When I was about 18 & just passed my test I remember going into Dick Lovetts (western counties at the time) BMW dealer in Bristol, I loved BMW's & one sales guy showed me all around, had a good chat with him & he knew I couldn't afford anything, at the end when we shook hands he said 'well todays dreamers are tomorrows buyers & you'll buy a car from me one day'. That made me feel so good! That said, OP is certainly not a dreamer & if your in sales it should only take you a day or so to realise you never judge anyone no matter what they are wearing, i've sorted mortgages for lots of scruffy builders that have portfolios worth millions.

jkh112

21,889 posts

157 months

Tuesday 24th January 2017
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I went into Dick Lovetts Bristol a few weeks ago with my family to look at 5 series. They did not have one in the showroom so I asked the receptionist if someone could show us a 5 series and we were left standing and waiting with no-one coming back to us.
The receptionist did not offer us a seat or drinks, did not even let me know that someone was on their way. After what felt like ages with the children, but was in fact just over 10 minutes I informed her we were leaving but she did not seem in the slightest bit bothered.

Dixy

2,913 posts

204 months

Tuesday 24th January 2017
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Before Christmas I was in London killing some time and wandered past Jack Barclay, as I had not seen a Bentayaga in the flesh I wandered in, within a short time a salesman came over, I said to him don't waste time on me I'm just a tyre kicker up from the sticks, he was charming, spent 10 minutes showing me around and as I am on my 8th Range Rover he certainly did not waste all his time.

Ex Boy Racer

Original Poster:

1,151 posts

191 months

Tuesday 24th January 2017
quotequote all
That's the way it should be.

I always tend to pop into dealers without planning. When I bought my R8 I had been into the Audi dealer in Bristol and pored over the car on display many times. Nobody approached me.

Tried it at Tetbury Audi and within seconds a salesman was over, started the car up so that i could hear the V10 and asked if I wanted a test drive. When I said I didn't have my license with me his response was that he wouldn't tell his boss if I didn't!

That was the Saturday, car was mine by Tuesday. And I really did not intend to buy one!

The new Aston Martin showroom at Cribbs is really brilliant too. Lovely place, lovely people, nice coffee and good biscuits.

The point I was making about Rybrook was purely that there might have been a sale there. If they can't be bothered it's no skin off my nose and good luck to them. If it were my business however I would prefer my salesmen to talk to potential customers rather than chat up the receptionists.

RamboLambo

4,843 posts

169 months

Wednesday 25th January 2017
quotequote all
I drove in with my DD Kia and my track suit on and they were all over me like a rash ?!

Fantastic facility, wonderful cars and attentive staff in my experience.

I guess you can't hide money whistle

Or maybe they actually thought I was a Chelsea player.

Either way 2nd McLaren now purchased and delivered



Edited by RamboLambo on Wednesday 25th January 19:01


Edited by RamboLambo on Wednesday 25th January 19:03

Ex Boy Racer

Original Poster:

1,151 posts

191 months

Wednesday 25th January 2017
quotequote all
Maybe they thought you were Sly Stallone

Upperworks

1,242 posts

151 months

Thursday 26th January 2017
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RamboLambo said:


I guess you can't hide money whistle
You're certainly good at hiding class smile



Rapid rental

462 posts

221 months

Thursday 26th January 2017
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I bet thats a tight squeeze getting those in the garage.
RamboLambo said:
I drove in with my DD Kia and my track suit on and they were all over me like a rash ?!

Fantastic facility, wonderful cars and attentive staff in my experience.

I guess you can't hide money whistle

Or maybe they actually thought I was a Chelsea player.

Either way 2nd McLaren now purchased and delivered



Edited by RamboLambo on Wednesday 25th January 19:01


Edited by RamboLambo on Wednesday 25th January 19:03

RamboLambo

4,843 posts

169 months

Thursday 26th January 2017
quotequote all
Rapid rental said:
Probably the angle of the photo as they are quite big doors and about 6" to spare each side.
Loads of room inside once your thru the aperture

Turbo cab

1,601 posts

231 months

Thursday 26th January 2017
quotequote all
RamboLambo said:
I drove in with my DD Kia and my track suit on and they were all over me like a rash ?!

Fantastic facility, wonderful cars and attentive staff in my experience.

I guess you can't hide money whistle

Or maybe they actually thought I was a Chelsea player.

Either way 2nd McLaren now purchased and delivered
Congratulations - They look lovely parked outside your council house, Incidentally it's not number 8 you live at by any chance is it? rofl

RamboLambo

4,843 posts

169 months

Saturday 28th January 2017
quotequote all
Turbo cab said:
Congratulations - They look lovely parked outside your council house, Incidentally it's not number 8 you live at by any chance is it? rofl
Thank you and I prefer it to be known as my town house as opposed to my coastal retreat.

Some of us still have to go to work during the week to pay for all the cars and its far easier to commute from a central point.
That said its always nice to spend the weekends at my little 3,954 sq ft coastal house at finest Babbacombe or beach hut as no doubt you would refer to it as. biggrin

If you save up your giro's and the Sun run a holiday for £1 offer maybe you can come down and I will show you around as long as you promise not to nick my hub caps rofl

Turbo cab

1,601 posts

231 months

Saturday 28th January 2017
quotequote all
RamboLambo said:
Turbo cab said:
Congratulations - They look lovely parked outside your council house, Incidentally it's not number 8 you live at by any chance is it? rofl
Thank you and I prefer it to be known as my town house as opposed to my coastal retreat.

Some of us still have to go to work during the week to pay for all the cars and its far easier to commute from a central point.
That said its always nice to spend the weekends at my little 3,954 sq ft coastal house at finest Babbacombe or beach hut as no doubt you would refer to it as. biggrin

If you save up your giro's and the Sun run a holiday for £1 offer maybe you can come down and I will show you around as long as you promise not to nick my hub caps :rofl
Town house - How small is that if your holiday home is a tiny 3,954 rofl

And finest babacombe - you mean Devon, don't people go there to die?rofl



Edited by Turbo cab on Saturday 28th January 22:52