Credit card refund in foreign currency

[speedking31]

I mistakenly booked 2 rooms in a hotel abroad. Cancelled one and was granted a full refund. The room was booked on a credit card.

However, because of the spread between buy and sell rates on the currency conversion, I was refunded less GBP than I had paid, to the tune of about £40.

Can I reclaim that money from the credit card company?

It seems that the card company has benefited from its own exchange mechanism and I have got nothing for my money. Shirley that can't be right?

[Ean218]

Just ask yourself this. Would you be giving them the difference if it had gone the other way?

[Marcellus]

I think these are the key words;

speedking31 said:

I mistakenly booked 2 rooms in a hotel abroad.

All the Credit card company have done is process a transaction from a retailer, albeit it's a credit not debit.

It won't just be the spread that the makes the difference the rate will have moved and the CC will have made some form of charge too whether hidden in the rate or not.

[speedking31]

I appreciate that the rate will have changed, but in the couple of days between booking and cancelling that amounts to a negligible amount. It is the buy / sell spread that has caused the out of pocket. That is an artificial construct of the credit card company, which is why I think that I should be entitled to a refund.

I realise that they have done 'something' for the money, but they could afford to waive that in the grand scheme of things. Let's see what they say.