Rejecting a car
Discussion
Long story short, bought a 58 plate Fiat 500 for the misses (she wanted it) 5 months ago, on test drive there was a few things wrong with it that I highlighted, they would take care of it.
Knock from the rear end
New MOT
Service
New exhaust.
Picked car up a week or so later, asked how it got on with MOT etc, got the reply "yeah all passed, all done for you" except they hadn't MOT'd, serviced, fixed the knocking or exhaust, rang them up explained this and asked to bring it back, then the next day the power steering failed, 2 days later the climate control panel jammed solid and the key fell to bits.
Booked it back in, took 3 weeks to fix and cost them £1200 to do so.
In the past month the car has started to fail again, so I emailed them 3 weeks ago to explain the issues, get it in writing, no reply for well over a week, eventually got in to see the dealer we sat down, I explained the current problems.
41k miles on the clock
Boot randomly opens and does not set the alarm off it does
Mileage flashes when driving (canbus system failing)
Window rattles
EML on dash popped up engine temp too cold
Rattle from exhaust
Knock from front end.
Hard to start or refuses to start sometimes on first/second turn of key
Dealer was on about inspecting and fixing it, told him he was fine to inspect it, but we are not having the car fixed and just seek to reject, and in the meantime I will be getting an inspection done on the car.
Next day, got in the car to take it to garage for inspection.
Power steering failed again.
So had the car inspected to find the following
Exhaust blowing
Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
I've emailed the list of faults to them, and we have spoken to the finance company who actually seem to be on our side, said we seek to reject and they asked would we have it fixed? We said no, guy fully understood.
Tomorrow we are planning on taking the car to the dealer so they can inspect it. We are within 6 months of purchase so can reject under unsatisfactory quality, but is it worth putting a document together along the lines of
With regards to car
Fiat
500
Reg
Mileage
Vin
This car is in for inspection only and there is no authority given to carry out any repairs work on the car under any circumstances as it is being rejected
Signed
Dealer principle
XXXXX
I don't want to get a year down the line and have a money pit on my hands, and as an AUC from a main dealer it should have been checked over properly.
After inspection what is the best course of action for getting money back?
Knock from the rear end
New MOT
Service
New exhaust.
Picked car up a week or so later, asked how it got on with MOT etc, got the reply "yeah all passed, all done for you" except they hadn't MOT'd, serviced, fixed the knocking or exhaust, rang them up explained this and asked to bring it back, then the next day the power steering failed, 2 days later the climate control panel jammed solid and the key fell to bits.
Booked it back in, took 3 weeks to fix and cost them £1200 to do so.
In the past month the car has started to fail again, so I emailed them 3 weeks ago to explain the issues, get it in writing, no reply for well over a week, eventually got in to see the dealer we sat down, I explained the current problems.
41k miles on the clock
Boot randomly opens and does not set the alarm off it does
Mileage flashes when driving (canbus system failing)
Window rattles
EML on dash popped up engine temp too cold
Rattle from exhaust
Knock from front end.
Hard to start or refuses to start sometimes on first/second turn of key
Dealer was on about inspecting and fixing it, told him he was fine to inspect it, but we are not having the car fixed and just seek to reject, and in the meantime I will be getting an inspection done on the car.
Next day, got in the car to take it to garage for inspection.
Power steering failed again.
So had the car inspected to find the following
Exhaust blowing
Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
I've emailed the list of faults to them, and we have spoken to the finance company who actually seem to be on our side, said we seek to reject and they asked would we have it fixed? We said no, guy fully understood.
Tomorrow we are planning on taking the car to the dealer so they can inspect it. We are within 6 months of purchase so can reject under unsatisfactory quality, but is it worth putting a document together along the lines of
With regards to car
Fiat
500
Reg
Mileage
Vin
This car is in for inspection only and there is no authority given to carry out any repairs work on the car under any circumstances as it is being rejected
Signed
Dealer principle
XXXXX
I don't want to get a year down the line and have a money pit on my hands, and as an AUC from a main dealer it should have been checked over properly.
After inspection what is the best course of action for getting money back?
Squadrone Rosso said:
True. When we had serious issues with a new Toyota, all we got was sarcasm, accusations & assumptions.
Indeed, there are several posters on here who advocate keeping a clearly rejectable vehicle, citing that is entirely reasonable for the car to not work properly.OP, you should write a letter before action and contact the CAB - they are very helpful and will guide you through the process.
Also might be worth reading this:
http://www.legislation.gov.uk/ukpga/2015/15/introd...
halo34 said:
PurpleMoonlight said:
Your interpretation of the law is incorrect.
OP don't bother asking on here, seriously.....Edited by PurpleMoonlight on Saturday 27th August 03:51
Exhaust blowing
Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
all wear and tear items I think
Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
all wear and tear items I think
OP,
Seriously, you didn't even give the car a quick look over before driving it away? You am requested that they carried out a few jobs but didn't double check?
I know nothing about Fiat 500s, but almost all car sellers are the same. Liars, cheats and thieves. The good ones are bloody good.
Most items on your list are, as said by others, wear and tear items. A leaking radiator? That could have been damaged in the drive home.
Seriously, you didn't even give the car a quick look over before driving it away? You am requested that they carried out a few jobs but didn't double check?
I know nothing about Fiat 500s, but almost all car sellers are the same. Liars, cheats and thieves. The good ones are bloody good.
Most items on your list are, as said by others, wear and tear items. A leaking radiator? That could have been damaged in the drive home.
andymc said:
Exhaust blowing
Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
all wear and tear items I think
.....and all age related rather than mileage. The car is 8yrs old - that's the design life.Exhaust flexi gone
OSF shock corroded badly/possibly leaking
OSF strut top corroded
Aircon leaking
Radiator leaking
Discs badly scored on inside
Wheel arch liner covers missing for lights
Steering canbus module failure
New exhaust tip corroded badly (it's like it has been made from a Lancia, maybe I am being picky, but it's poor)
all wear and tear items I think
The OPs main hope is the steering failing as that renders the car unfit for purpose.
No one would expect to buy an approved used car with failed power steering, even an 8 year old one, so since this is it's 2nd major repair, and it's within 6 months he should have final right to reject.
What i don't understand is how you can buy an approved used car with no MOT, needing a service and with faults, and why it was not rejected straight away, or ever purchased at all since some of these issues were picked up before.
I suspect there is a little more to this story which might muddy the waters slightly.
What i don't understand is how you can buy an approved used car with no MOT, needing a service and with faults, and why it was not rejected straight away, or ever purchased at all since some of these issues were picked up before.
I suspect there is a little more to this story which might muddy the waters slightly.
ging84 said:
No one would expect to buy an approved used car with failed power steering, even an 8 year old one, so since this is it's 2nd major repair, and it's within 6 months he should have final right to reject.
What i don't understand is how you can buy an approved used car with no MOT, needing a service and with faults, and why it was not rejected straight away, or ever purchased at all since some of these issues were picked up before.
I suspect there is a little more to this story which might muddy the waters slightly.
I highly doubt at that age it is Approved Used. What i don't understand is how you can buy an approved used car with no MOT, needing a service and with faults, and why it was not rejected straight away, or ever purchased at all since some of these issues were picked up before.
I suspect there is a little more to this story which might muddy the waters slightly.
POORCARDEALER said:
About time the consumer laws were made clear regarding car purchases...too many online sites peddling nonsense, people genuinly have no idea. (not a dig at you OP)
surely it's fairer that the test is "what a reasonable person would deem reasonable"....... ie miss daisy who drives 10miles in 6 months versus mr company car driver who drives 20,000 in the same period versus mr average who will drive 7,500 in the same period....... how can you have a defined time period or mileage?Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff