Prestige Car Owners- Advice Needed
Discussion
Hi people, i need your advice on the following:
I've recently purchased a prestigious vehicle from the Approved used scheme.
For certain reason i am not able to name the brand.
Now, a couple of weeks ago i've discovered that the majority of my car has been resprayed with clear marks of silicon and filler. Also, the paintwork appears blurry on certain panels.
I've immidiately called the dealership, that inspected the vehicle and they offered to take the car back and do it properly (respray again).
Now, my worries are:
1. Will it affect the vehicle value?
2. Will they respray the whole vehicle or just patch up? Please note more than half of the vehicle has low quality paintwork.
Please advice.
Thanks
I've recently purchased a prestigious vehicle from the Approved used scheme.
For certain reason i am not able to name the brand.
Now, a couple of weeks ago i've discovered that the majority of my car has been resprayed with clear marks of silicon and filler. Also, the paintwork appears blurry on certain panels.
I've immidiately called the dealership, that inspected the vehicle and they offered to take the car back and do it properly (respray again).
Now, my worries are:
1. Will it affect the vehicle value?
2. Will they respray the whole vehicle or just patch up? Please note more than half of the vehicle has low quality paintwork.
Please advice.
Thanks
Edited by TheDen on Thursday 6th October 18:51
Tough one. I'd say that depends on the age of the vehicle.
I've just had my 355 resprayed, but they are old cars now and need some light restoration if they get used.
If its a new car, it begs the obvious question of why it needs a respray (has it had one? Wasn't clear).
Are you sure a decent polish won't fix the paint?
I've just had my 355 resprayed, but they are old cars now and need some light restoration if they get used.
If its a new car, it begs the obvious question of why it needs a respray (has it had one? Wasn't clear).
Are you sure a decent polish won't fix the paint?
Surely if the car is repainted to a higher standard than it is currently it will increase on it's present value. If the work that is now to be carried out is done to a high enough standard a potential buyer when you come to sell wouldn't notice it's had any paint? They would need to have the relevant paint guage to give an indication of repaint. However I guess as you are concerned and asking the questions you have you'd be honest if asked the question when you come to sell.
I'd be asking them why it was repainted and go from there in relation to value being affected.
I'd be asking them why it was repainted and go from there in relation to value being affected.
Well, their answer wasn't good enough! Apparently it was due to chips and scratches! Why would you put filler on scratches? And most importantly, if you are going to do it, do it right and let the customer know. If i was told initially i wouldn't even consider it buying.
My thought is that this car was supposed to be of a very high standard to start with, and getting into such process will only have its value diminished!
Very disappointed from these people.
My thought is that this car was supposed to be of a very high standard to start with, and getting into such process will only have its value diminished!
Very disappointed from these people.
There's a few things to say here I think.
Firstly. When cars get driven, they generaly pick up stone chips and scrapes. You expect to see this on any used car. Except for prestige car buyers who presume their car will be brand new. Hence, nearly all of them have had at least a front end respray if not the full car.
Secondly. The service history doesn't tell you anything. Who's to say that they didn't back another car into it in the workshop then need to get it filled and painted.
The problem you have is that you've already paid the money now so the dealer is unlikely to give a rats, so to speak. That being said, I'd be jumping up and down and getting them to put it right, but be prepared for a long wait...
Firstly. When cars get driven, they generaly pick up stone chips and scrapes. You expect to see this on any used car. Except for prestige car buyers who presume their car will be brand new. Hence, nearly all of them have had at least a front end respray if not the full car.
Secondly. The service history doesn't tell you anything. Who's to say that they didn't back another car into it in the workshop then need to get it filled and painted.
The problem you have is that you've already paid the money now so the dealer is unlikely to give a rats, so to speak. That being said, I'd be jumping up and down and getting them to put it right, but be prepared for a long wait...
I don't think doing it right should be an option anymore, after thinking about everything. Nobody asked me if I want a resprayed car and I think you are right that there's a big chance they bumped the car. I would investigate to see what other options are there. If anybody else has any advice/experience on this please let me know.
TheDen said:
I don't think doing it right should be an option anymore, after thinking about everything. Nobody asked me if I want a resprayed car and I think you are right that there's a big chance they bumped the car. I would investigate to see what other options are there. If anybody else has any advice/experience on this please let me know.
It's a used car, if you wanted one that hadn't been painted why didn't you buy a brand new one?Most used cars even at 2 years old have had some kind of paint work.
TheDen said:
Maz i think you didn't understand what i wrote:
1. The finish is sub standard for an 85k prestigious vehicle! Flatting marks, blurry paint, filler etc.
2. Should have been brought to my attention prior to purchase!
If its as bad as you are saying it is, how is it that YOU didn't notice it prior to purchase?1. The finish is sub standard for an 85k prestigious vehicle! Flatting marks, blurry paint, filler etc.
2. Should have been brought to my attention prior to purchase!
Filling deep scratches is normal.
TheDen said:
Maz i think you didn't understand what i wrote:
1. The finish is sub standard for an 85k prestigious vehicle! Flatting marks, blurry paint, filler etc.
2. Should have been brought to my attention prior to purchase!
No one in their right mind is going to point out blemishes on a used car, it's upto the buyer to inspect and decide if he or she wants to buy a car.1. The finish is sub standard for an 85k prestigious vehicle! Flatting marks, blurry paint, filler etc.
2. Should have been brought to my attention prior to purchase!
They've offered to put it right which is certainly more than most people would do, it's a used car and if you weren't happy with it's condition then you shouldn't have bought it!
paintman said:
If its as bad as you are saying it is, how is it that YOU didn't notice it prior to purchase?
Filling deep scratches is normal.
Paintman... let me answer with a question... Is your knowledge on cars the same as it used be 3-4 months ago? I hope that answers your question!Filling deep scratches is normal.
Maz you cannot expect everybody to have the expertise to check paintwork,engine etc.... Therefore under the Sale of good acts there are some rules that need to be followed, in this case by the dealers!
paintman said:
If its as bad as you are saying it is, how is it that YOU didn't notice it prior to purchase?
Filling deep scratches is normal.
Or paid to have the car inspected properly , i would of thought paying 85k for a car then a few hundred pounds to have peace of mind thats its a goodun is worth its weight in gold really . Filling deep scratches is normal.
A decent painter/detailer/ mechanic could of even been a good idea .
A paint depth gauge walking around the car would of highlighted any extra paintwork for the cost of around £100 .
But saying that i would say around 40% of brand new cars of all price ranges that we carry out new car protections on using quarts coatings have had some paintwork without the owner knowing .
I have large gallery of pics of cars with 20 - 100 miles from new delivered straight to KDS from delaerships clearly showing allready had bodyshop visits.
If they put the car right (meaning very difficult to know its been painted without the use of specilised equipment)and looks good then i cant see a problem .
we had a brand new 50k Bmw with 2 deep down to metal scratches on both sides of the car , the owner asked if we could paint and correct the car (was in for protection coatings) we told HIM/HER that go through the dealership and get them to put pen to paper thats its been done through the dealer due so keeping the paint warranty intact .
Then the car came back for us to now machine correction polish the poor paint finish then protect .
The end is a car that would be very hard to tell unless trained and using correct equipment and looks great .
Here tells the story remember brand new car
one of the scratches
a few emails from myself to owner forward onto dealer the car was re-painted for free of course
then back to us after dealership re-paint , with added free machine polishing too
cutting compound on your wheels and tyres sir
still end result are fine
after our handy work everyone is happy
So brand new cars have paint work nothing strange there so 2 year old car is almost garranteed to have paintwork .
Kelly
Im guessing that you have bought a ferrari or lambo at that price, but i could be wrong. Dealers will almost never tell you that the car has had paintwork. Their aim is to make it look good enough for the client to buy it and the lowest cost to them.
A high percentage of high end cars have seen paintwork, mainly due to the stone chips on the front, but what you are describing is just bad form. I think you are well within your rights to either get your money back or have them sort the problem out. I see poor paint finishes that are due to cost cutting all the time annd this is nothing new.
Francis
A high percentage of high end cars have seen paintwork, mainly due to the stone chips on the front, but what you are describing is just bad form. I think you are well within your rights to either get your money back or have them sort the problem out. I see poor paint finishes that are due to cost cutting all the time annd this is nothing new.
Francis
Thanks for your replies. Kelly I've already got a report from an expert and I must admit the result was shocking. Only the boot is untouched. My mistake is that I didn't get they guy to inspect it prior to purchase, thinking that such high reputation dealerships would never sell cars in such forms. Lesson learned now.
Edited by TheDen on Saturday 8th October 10:12
TheDen said:
Paintman... let me answer with a question... Is your knowledge on cars the same as it used be 3-4 months ago? I hope that answers your question!
Maz you cannot expect everybody to have the expertise to check paintwork,engine etc.... Therefore under the Sale of good acts there are some rules that need to be followed, in this case by the dealers!
Under the SOGA they've done nothing wrong, they don't need to repaint it for you but are doing so out of goodwill.Maz you cannot expect everybody to have the expertise to check paintwork,engine etc.... Therefore under the Sale of good acts there are some rules that need to be followed, in this case by the dealers!
Engine etc will be covered by a warranty, paint is purely down to whether the customer has accepted it's condition on delivery or not - given they have had a fair chance to inspect it or even have a professional inspect it if they so wish.
I think if you went and took a paint guage to your local Bentley dealership for example I think you'll find that the majority of cars have had some kind of cosmetic work done prior to sale.
The only way you're going to get a car that hasn't been repainted at some point is to buy BRAND NEW and even then there is NO GUARANTEE that the car hasn't had paint after leaving the factory and prior to delivery.
I think you need to lower your expectations some what and thank the dealer for offering to correct the standard of paint that you're not happy with.
Maz I think you are talking from a car dealer's point of view. If you sell an item and it is not as described (e.g. Same standards as new, as they advertise) then they have a liability. Please check Sale of good acts, misrepresentation acts etc. And you'll see where I'm coming from.
Also, try and put yourself in my position for a minute. I'm looking for advice not for an argument. Thanks
Also, try and put yourself in my position for a minute. I'm looking for advice not for an argument. Thanks
TheDen said:
Maz I think you are talking from a car dealer's point of view. If you sell an item and it is not as described (e.g. Same standards as new, as they advertise) then they have a liability. Please check Sale of good acts, misrepresentation acts etc. And you'll see where I'm coming from.
Also, try and put yourself in my position for a minute. I'm looking for advice not for an argument. Thanks
Sorry if I come across as looking for an argument, I'm not.Also, try and put yourself in my position for a minute. I'm looking for advice not for an argument. Thanks
Sadly your only option here is to speak to the dealer and see what they will do for you, unless they specifically told you the car had not been painted or put it into writing, under the SOGA you don't really have a leg to stand on.
"Same standards as new" is contradictory in it's on way, how can a 2 year old car be the same standard as new? Given the car has been on the road for 2 years.
What are you wanting the dealer to ultimately do? Given from what it sounds like you're not happy that they will repaint it to a better standard?
Maz, in addition to the above let me make something clear:
Respraying and doing it right is one thing, respraying and doing it wrong is another thing!
There's a massive difference between the two.
So the problems here are 2:
1. Why didn't they say (when i asked) if the car had any cosmetic work?
2. Why is the finish of such low quality?
Respraying and doing it right is one thing, respraying and doing it wrong is another thing!
There's a massive difference between the two.
So the problems here are 2:
1. Why didn't they say (when i asked) if the car had any cosmetic work?
2. Why is the finish of such low quality?
Maz_uk said:
Sorry if I come across as looking for an argument, I'm not.
Sadly your only option here is to speak to the dealer and see what they will do for you, unless they specifically told you the car had not been painted or put it into writing, under the SOGA you don't really have a leg to stand on.
"Same standards as new" is contradictory in it's on way, how can a 2 year old car be the same standard as new? Given the car has been on the road for 2 years.
What are you wanting the dealer to ultimately do? Given from what it sounds like you're not happy that they will repaint it to a better standard?
Well, it might be contradictory but hence the 'Approved used scheme'! In which they're supposed to take a car in , sort it out and match the standards they're advertising!Sadly your only option here is to speak to the dealer and see what they will do for you, unless they specifically told you the car had not been painted or put it into writing, under the SOGA you don't really have a leg to stand on.
"Same standards as new" is contradictory in it's on way, how can a 2 year old car be the same standard as new? Given the car has been on the road for 2 years.
What are you wanting the dealer to ultimately do? Given from what it sounds like you're not happy that they will repaint it to a better standard?
To be honest, i would be happy to get my money back or to be offered an alternative!
Gassing Station | Bodywork & Detailing | Top of Page | What's New | My Stuff