Prestige Car Owners- Advice Needed

[kds keltec]

TheDen said:

Thanks for your replies. Kelly I've already got a report from an expert and I must admit the result was shocking. Only the boot is untouched. My mistake is that I didn't get they guy to inspect it prior to purchase, thinking that such high reputation dealerships would never sell cars in such forms. Lesson learned now.

Edited by TheDen on Saturday 8th October 10:12

best thing you could of done , got a report from indi expert helps so much towards your case ,

i have had to tell very good customer this morning (proberly my best customer) that a car he purchased last week (which broke down) for his girl friend needs many thousands of pounds spent to make it run correctly (car make known for massive engine problems) sold by specalist of such make and would of known of the problems.

so now writing a bill explaining the problems, these types of things go on in the trade , and are not nice .

It can be a lottery buying cars and such large outlay of money too .

kelly

[Maz_uk]

TheDen said:

Maz, in addition to the above let me make something clear:

Respraying and doing it right is one thing, respraying and doing it wrong is another thing!

There's a massive difference between the two.

So the problems here are 2:

1. Why didn't they say (when i asked) if the car had any cosmetic work?

2. Why is the finish of such low quality?

1. If they specifically TOLD you that the car has not in anyway had any cosmetic repairs then YOU need to prove it.

Which can be very difficult as unless they have put it in writing for you (Unlikely) they will deny it and fall back on the assumption that well most 2 year old cars have had cosmetic work done.

2. Either the car was repaired before it came into they're stock and they haven't checked it properly, or the it's been rushed to get the car ready.

Either way they have offered to put the car right for you at no expense to yourself, truth be known I own a used car dealership - and sometimes a car might need painting twice to get it right.

To play devils advocate here, you also have to evaluate the value your experts opinion - given it's not unknown for "experts" to exagerate certain findings.

The only way to have a good and proper evaluation of the quality of the paintwork is to have 3 reputable bodyshops look at the vehicle and give you 3 quotes to correct the paintwork to a higher standard in line with the expectations for a 2 year old £85k car.

[TheDen]

Maz, i have their confirmation by email about the paintwork!

Also, they have accepted the sub standard work which means they're accepting what the expert is saying.

Plus , it's not what i say, or the expert, or them ... it's what is on the car!

[Maz_uk]

TheDen said:

Maz, i have their confirmation by email about the paintwork!

Also, they have accepted the sub standard work which means they're accepting what the expert is saying.

Plus , it's not what i say, or the expert, or them ... it's what is on the car!

In that case, I think it's not entirely unreasonable to expect your money back because of the dishonesty with regards to whether it's been previously painted or not.

[paintman]

TheDen said:

Paintman... let me answer with a question... Is your knowledge on cars the same as it used be 3-4 months ago? I hope that answers your question!

Hmm. Let me see.
Started working in the motor trade in 1976. In the days when cars were painted in cellulose & trucks & coaches were painted in synthetic enamel. Was in the trade when the isocyanates came in in the late 70's.
Been refinishing as an independent full-time professionally since 2001.
So can I spot a bad repair/sandscratch/colour mismatch? When you're working with car body repairs on a daily basis you tend to become very good at spotting things that aren't as they should be esp as they can have a bearing on your own work.

So, as already said, if you can see it now & its as bad as you claim it to be, how come you failed to see it before you bought it? Or was it the usual excitement of a new shiny thing & now the honeymoon is over & you're noticing the problems.
Happens all the time with used cars, don't notice things until you wash it yourself & see things up close.

As you have already been told, a proper professional inspection could have saved you a lot of upset. Even a quick check with a paint thickness gauge can be very revealing.
An object lesson to others buying expensive items.

You have no chance of the dealer pointing out repaired areas - and I don't believe for a minute you are surprised they didn't! Salesmen have this strange blindness - in the hope you don't notice until the deal is done.

Edited by paintman on Sunday 9th October 00:02

[TheDen]

paintman said:

So, as already said, if you can see it now & its as bad as you claim it to be, how come you failed to see it before you bought it? Or was it the usual excitement of a new shiny thing & now the honeymoon is over & you're noticing the problems.
Happens all the time with used cars, don't notice things until you wash it yourself & see things up close.

As you have already been told, a proper professional inspection could have saved you a lot of upset. Even a quick check with a paint thickness gauge can be very revealing.
An object lesson to others buying expensive items.

You have no chance of the dealer pointing out repaired areas - and I don't believe for a minute you are surprised they didn't! Salesmen have this strange blindness - in the hope you don't notice until the deal is done.

Edited by paintman on Sunday 9th October 00:02

Exactly like you said it! Lack of experience, excitement and stupid thinking that a brand like that would never do such things!

But as i've mentioned previously, big lesson learned now!

[Cactussed]

I can relate to the above.
What you learn, sometimes painfully, is that used car salesmen are all the same, regardless of the marque they sell...
Caveat Emptor and all that...