3 year old failing repair & is this filler lift??
Discussion
Am I being unreasonable?? Heres the story -
Damaged Rear Quarter Panel Selected Bodyshop Quoted to replace & spray
Work Done picked up Car, Noticed that they had in fact tapped out damaged area & tried to apply filler to the whole area just looked wrong & very evident
Confronted Selected Bodyshop, they put their hands up & agreed to have it back in to do properly
Picked Car up minus entire alarm system as they removed it as they had lost my key fob - Noticed dust & small holes on new paint back again
Picked up again looked ok small holes still there few weeks later fish eyes appearing in paint - UGLY back again
Picked up Car again, fish eyes gone small holes remaining & lower stone chip guard upside down, ohhh and a nice tape line along the window - Quality
Felt almost embarrassed for them more than anything to complain again & assumed this was the best they could do so left
Some 3 years on & I now have what they call Filler Lift & want £600 reduced from £960 to rectify which they are calling a goodwill gesture & the warranty only starts from the original repair when the wing was tapped out & filled the picture below is what I now have.
The car is 15 years old & a rare one too, this is the only issue on the entire body (ironically the newest part) the rest cleans up like a new penny, I believe without question this should be rectified by the garage in question your views please?
Damaged Rear Quarter Panel Selected Bodyshop Quoted to replace & spray
Work Done picked up Car, Noticed that they had in fact tapped out damaged area & tried to apply filler to the whole area just looked wrong & very evident
Confronted Selected Bodyshop, they put their hands up & agreed to have it back in to do properly
Picked Car up minus entire alarm system as they removed it as they had lost my key fob - Noticed dust & small holes on new paint back again
Picked up again looked ok small holes still there few weeks later fish eyes appearing in paint - UGLY back again
Picked up Car again, fish eyes gone small holes remaining & lower stone chip guard upside down, ohhh and a nice tape line along the window - Quality
Felt almost embarrassed for them more than anything to complain again & assumed this was the best they could do so left
Some 3 years on & I now have what they call Filler Lift & want £600 reduced from £960 to rectify which they are calling a goodwill gesture & the warranty only starts from the original repair when the wing was tapped out & filled the picture below is what I now have.
The car is 15 years old & a rare one too, this is the only issue on the entire body (ironically the newest part) the rest cleans up like a new penny, I believe without question this should be rectified by the garage in question your views please?
Looks like filler lifting. But it could be a number of things wrong with it. The filler may have not been mixed properly or have too much or too little hardner in it. So it wont go off correctly or go hard in some places put not others.
It could also be a paint adhesion problem.
Moisture trapped somewhere in the repair process.
As for the bodyshop correcting it, depends what they estimated for. Was the quote to supply and fit a new panel or just the labour to fit the panel even though they didnt. What guarantee did they give you ??
What car is it ?? £600 seems a bit steep to correct that to me.
It could also be a paint adhesion problem.
Moisture trapped somewhere in the repair process.
As for the bodyshop correcting it, depends what they estimated for. Was the quote to supply and fit a new panel or just the labour to fit the panel even though they didnt. What guarantee did they give you ??
What car is it ?? £600 seems a bit steep to correct that to me.
jds32 said:
Looks like filler lifting. But it could be a number of things wrong with it. The filler may have not been mixed properly or have too much or too little hardner in it. So it wont go off correctly or go hard in some places put not others.
It could also be a paint adhesion problem.
Moisture trapped somewhere in the repair process.
As for the bodyshop correcting it, depends what they estimated for. Was the quote to supply and fit a new panel or just the labour to fit the panel even though they didnt. What guarantee did they give you ??
What car is it ?? £600 seems a bit steep to correct that to me.
Hey jds32It could also be a paint adhesion problem.
Moisture trapped somewhere in the repair process.
As for the bodyshop correcting it, depends what they estimated for. Was the quote to supply and fit a new panel or just the labour to fit the panel even though they didnt. What guarantee did they give you ??
What car is it ?? £600 seems a bit steep to correct that to me.
Thanks for the reply
The quote was to supply & fit a new quarter panel, they did this the second time when I took it back & completely removed the filled wing which was their first attempt, this is actually a new part of the quarter panel, so I would assume no filler should even be here. I am thinking it may be a paint adhesion problem. I have asked them why filler has been used here but over a week ago now but they haven’t answered this yet. The car is a Porsche 993 RS so not a cheap motor. I didn’t ask them what guarantee I was getting as I assumed this well known garage was honourable & genuine moreover I wouldn’t get this after 3 years.
Dont know the ins and outs of new panels / paint but personally would be asking the question whether 3 years is a reasonable life expectancy of a quality job, in my opinion it isn't so would be looking at the sale of goods act if the repairer does not want to be more forthcoming. All in my none proffessional point of view of course.
Hope you get a satisfactory resolution to your problem
Hope you get a satisfactory resolution to your problem
You need to be clear as to what they have actually replaced, did they change the whole quarter panel or just a part of it. When changing rear quarter panels filler is used where the old and new panels join, im not a panel beater but have worked in bodyshops as a sprayer for along time. Where the problem is, is not a place you would put filler if you are changing the full panel unless it gets damaged in fitting or damaged in transit to the bodyshop as there is no join there unless they cut it off tat that point with out removing the quarter glass.
Have a look at this you can see where the panel is spot welded along the top edge (first picture) http://forums.rennlist.com/rennforums/8766189-post...
Have a look at this you can see where the panel is spot welded along the top edge (first picture) http://forums.rennlist.com/rennforums/8766189-post...
Thanks laser sag
jds32, I know the glass had been removed as it was sticking out when i picked it up further than the other side & got worse every time I shut the door so in the end pushed it home myself, where its stayed since.
I understand this image (handed) is what was replaced note the drip gutter is part of the panel & I have to clarify highlighted the area where this bubbling is
jds32, I know the glass had been removed as it was sticking out when i picked it up further than the other side & got worse every time I shut the door so in the end pushed it home myself, where its stayed since.
I understand this image (handed) is what was replaced note the drip gutter is part of the panel & I have to clarify highlighted the area where this bubbling is
Edited by jamie-lee 993rs on Thursday 19th January 15:23
If we assume they replace the damaged part with a section from a new panel they could of put filler over the area to finish it.
If they didn't replace the part they've used filler to cover it up.
Even if you do get them to cough to a dodgy repair would you really want them to touch it again ? I wouldn't.
I'd dig about a bit and find a decent bodyshop and get them to repair it. They probably won't give you a quote "blind" as they don't want to get stuck repairing someone elses mess (after all, we don't know what nasties are lurking under the paint). I might be tempted to take some sandpaper to it and knock out the mess and then get a quote to "make good".
The 993 is a lovely car, hope you get it sorted soon
If they didn't replace the part they've used filler to cover it up.
Even if you do get them to cough to a dodgy repair would you really want them to touch it again ? I wouldn't.
I'd dig about a bit and find a decent bodyshop and get them to repair it. They probably won't give you a quote "blind" as they don't want to get stuck repairing someone elses mess (after all, we don't know what nasties are lurking under the paint). I might be tempted to take some sandpaper to it and knock out the mess and then get a quote to "make good".
The 993 is a lovely car, hope you get it sorted soon
Cheers Crafty I hear exactly what your saying, I will refrain from expressing my true feelings & intentions atleast until they give me some kind of decent reply other than "We cannot keep doing things for free in these times as weve got wages to pay" lol.
One thing is for sure I dont like being taken for a ride hence research & posting this for some views on what ive actually got & why
One thing is for sure I dont like being taken for a ride hence research & posting this for some views on what ive actually got & why
I'm guessing this is an adhesion problem. Get some touch up paint, chip off a bit of the damaged area and look to see if there's filler - I doubt it. Blob the touch up into the area you've opened to protect it. If there's a lot of filler, the question is why?
I give a lifetime guarantee on my work - for as long as you own the vehicle. If they say they give a 2 or 3 year guarantee, are they saying their repair can fail in a couple of years? It definitely shouldn't.
Cheers
David
I give a lifetime guarantee on my work - for as long as you own the vehicle. If they say they give a 2 or 3 year guarantee, are they saying their repair can fail in a couple of years? It definitely shouldn't.
Cheers
David
Hi David I'm still waiting for the MD to come back to me with some answers so will wait until then before I or an independent take a look underneath as much as I want to now.
V8 I know they can do a good job as I’ve spoken to other people who have used them, I feel that I was not liked after I picked them up on the tap out and mass fill job so guessed the final repair was the best I was going to get.
I wasn’t expecting this to happen down the road though. I would never pay them to rectify it as you say would rather take my business elsewhere, but then I feel strongly in why should they get away with doing a
job
V8 I know they can do a good job as I’ve spoken to other people who have used them, I feel that I was not liked after I picked them up on the tap out and mass fill job so guessed the final repair was the best I was going to get.
I wasn’t expecting this to happen down the road though. I would never pay them to rectify it as you say would rather take my business elsewhere, but then I feel strongly in why should they get away with doing a
jobMy guess is they've joined the quarter either at my red lines, or possibly the blue line. I very much doubt they would have fitted it complete or they would end up painting the roof and trying to blend into the opposite quarter. Probably the filler over the welded joint has got water contamination from underneath.
V8covin said:
Judging by the problems you have had and the number of times they've had it back,it doesn't look like they are up to the job of a proper repair.
I'd take my business elsewhere if I was you
This. I'd take my business elsewhere if I was you
Bottom line is either
1) They can't do the job properly or
2) They can do it but just can't be bothered.
Sorry but very poor work and even more so given the type of car.
Try pulling back the door rubber and look for changes in the spot welds or even a join then you'll see whether they fitted the full qtr or not. If they've been this slipshod with the repair I doubt it'll be well finished around the edges you don't see. Worse case they may even have plug welded it with the mig. Criminal to do this to one of these!
Edited to add are the company members of the VBRA? If so try writting to them and letting them know what's happened. Is the bodyshop OPC approved? If so you get a lifetime warranty on repairs.
Edited to add are the company members of the VBRA? If so try writting to them and letting them know what's happened. Is the bodyshop OPC approved? If so you get a lifetime warranty on repairs.
Edited by boy on Wednesday 1st February 20:34
boy on Wednesday 1st February 20:34Gassing Station | Bodywork & Detailing | Top of Page | What's New | My Stuff