Support Service Contracts

[VEX]

Looking for a number of sample support / service contracts that I can manipulate for my business.

Ideally I want to offer a sliding scale of services depending on the level of AV / IT install and support my clients need, ranging from £35 - £150 a month.

I have found an on-line one to manipulate, but looking for some real world written and used ones I could plagerise.

Can anyone help.

V.

[benjeffrey]

VEX said:

Looking for a number of sample support / service contracts that I can manipulate for my business.

Ideally I want to offer a sliding scale of services depending on the level of AV / IT install and support my clients need, ranging from £35 - £150 a month.

I have found an on-line one to manipulate, but looking for some real world written and used ones I could plagerise.

Can anyone help.

V.

Vex, currently working for an IT Managed Services company as a contractor, feel free to give me a PM and I should have a good idea of things for you

[VEX]

Thanks Ben, your profile isnt accepting PM's

V.

[benjeffrey]

VEX said:

Thanks Ben, your profile isnt accepting PM's

V.

Changed for you now!

[feef]

I'm in the same boat. Would you mind another PM?

[VEX]

feef said:

I'm in the same boat. Would you mind another PM?

Same Boat / Same industry or different Feef?

[feef]

VEX said:

feef said:

I'm in the same boat. Would you mind another PM?

Same Boat / Same industry or different Feef?

Providing a database support and consultancy service. I'm moving from being a contractor to a service provider and hopefully picking up more clients in the process.

I've drafted an outline 'contract' regarding response times, service levels and related charges but need to take it further.

[VEX]

Feef,

If you are offering hardware IT support, like me, then a look at Domotz for monitoring networks, very clever little boxes.

May be we could look at each others work to help refine them.

[VEX]

Can't see a Pm option on your profile, could you PM me and I'll call you today, I might be interested in commissioning you to write one for me / the industry.

Ta.

V.

[feef]

VEX said:

Feef,

If you are offering hardware IT support, like me, then a look at Domotz for monitoring networks, very clever little boxes.

May be we could look at each others work to help refine them.

Software, not hardware.

[andyb28]

DELETED: Comment made by a member who's account has been deleted.

Can you explain more?