Problems buying FOS tickets

[98elise]

Anyone else having problems ordering Goodwood FOS Tickets?

I've tried 3 times now, each time I press confirm to make the purchase, the screen just goes blank and it says "processing card". Nothing else happens, and if you later refresh the screen it just says the basket is empty.

Checking my "purchase history" shows nothing, not even previous events I've bought through the account.

Its a bit poor when you're trying to pay for £400 worth of tickets and you have no clue if you've ordered nothing, or 3x what you want!!

[Lynchie999]

ring them up and order... or try a different web browser...

[PHomer]

Hi,

We swapped to a new booking system today, so apologies you're experiencing problems. As suggested, please give the Ticket Office a call in the morning on: 01243 755055 & we'll be glad to help.
We are working on any teething problems in the meantime, so thanks for your feedback.

98elise said:

Anyone else having problems ordering Goodwood FOS Tickets?

I've tried 3 times now, each time I press confirm to make the purchase, the screen just goes blank and it says "processing card". Nothing else happens, and if you later refresh the screen it just says the basket is empty.

Checking my "purchase history" shows nothing, not even previous events I've bought through the account.

Its a bit poor when you're trying to pay for £400 worth of tickets and you have no clue if you've ordered nothing, or 3x what you want!!

[PHomer]

If you could let me know if you've experienced the same issue with a different card as well, that would be a great help.
Thanks.

[ecsrobin]

A good time to bring in a new ticketing system

[johnoz]

PHomer said:

If you could let me know if you've experienced the same issue with a different card as well, that would be a great help.
Thanks.

Do we need to re register? it says my password is wrong,! I guess my mac has saved the password from the old site i guess!!

[PHomer]

Shouldn't need to re register, just try your email as your username instead, that should work.

[johnoz]

PHomer said:

Shouldn't need to re register, just try your email as your username instead, that should work.

That did the trick, Thanks

[johnoz]

johnoz said:

That did the trick, Thanks

Spoke too soon, I am signed in, but it won't let me purchase GRRC MEMBERS tickets?
its given me discount on the General admittance, so its recognising me!

[98elise]

PHomer said:

If you could let me know if you've experienced the same issue with a different card as well, that would be a great help.
Thanks.

It needs to be my credit card as I don't want to stick £400 on my debit card. Its a Lloyds MasterCard if its of any help, and the browser is IE10.

I'll try to call the ticket office today, however I'm on a clients site so its not easy to make personal calls.

[98elise]

PHomer said:

Hi,

We swapped to a new booking system today, so apologies you're experiencing problems.

One other thing I noticed. The delivery default is Courier, which is a cost option. If you opt for normal post (no cost), it reverts back to courier after you have provided your log in details.

[PHomer]

That's great, thanks so much for taking the time to specify the issues you're having - it makes life a lot easier! We found an issue with one particular type of card which was fixed in the last 30mins or so. If you could give us a call if that still hasn't fixed the issue, I'm sure we can get it sorted for you over the phone. Although Chrome & Firefox seem to be the browsers which work best for the site, we've tested in all browsers, so this shouldn't be the issue, but worth trying Chrome also, just in case. I'll take a look at the postage issue now.
Thanks again.
Paul

[Stephanie Plum]

I had a little trouble logging on today but once through that the purchase went fine. GRRC member buying general admission tickets and a programme, no issues and post delivery ie free option worked fine. Safari as the browser.