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Mr Gear
Original Poster
8,499 posts
59 months
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OK, so we've all got some story about crappy prices or customer service, but whoever chooses the stock at Evans really knows their stuff.
They really don't sell any crap, and I commend them for it. It must be tempting for them to sell a £150 full-suspension mountain bike to try and rob a few sales from Argos, but they pick the stock very carefully.
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Rouleur
4,420 posts
58 months
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I managed to break a saddle and took it to a store last week expecting them to send it off to Specialized before letting me know if I'd get a free new one, but instead if they'd had one in stock I'd have walked out with it there and then.
Anyway having dropped it off last Thursday I picked up a replacement on Tuesday, so I'm impressed.
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jrb43
324 posts
124 months
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Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning.
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jrb43
324 posts
124 months
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Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning.
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jrb43
324 posts
124 months
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Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning.
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Dizeee
11,885 posts
75 months
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Its not all good news though.
Took them 7 weeks to replace one broken standard spoke on my brand new Bianchi. A few weeks later and another spoke broke. Not so quick to offer any long term fixes over it either. So since June I have a dodgy wheel that I don't have much faith in.
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urquattroGus
104 posts
59 months
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Generally quite good. Managed to screw them for a plenty of discount and frebies, whilst still qualifying for 0% finance, unlike some shops where it was use the finance at reatil, or have the discount (which is understandable really)
I tried 5 2K road bikes (took them out for a ride around the block) and ended up with a Willier Izoard XP.
Having siad that, I prefer to use a smaller local shop for bits and bobs, and more personal advice.
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Matt London
274 posts
37 months
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Sorted a small problem on my bike FOC.
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insurance_jon
2,335 posts
115 months
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My LBS is evans, and the guys go out of their way to help you. It's improved greatly since they sacked the last manager too, as he seemed to sap moral in the place
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Mr Will
11,309 posts
75 months
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jrb43 said: Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning. They were probably quite used to it by the third time...
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HowMuchLonger
2,604 posts
62 months
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Mr Will said: jrb43 said: Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning. They were probably quite used to it by the third time... 
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jrb43
324 posts
124 months
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HowMuchLonger said: Mr Will said: jrb43 said: Obscure square taper bottom bracket - sorted me out in 10min at 0900 on a Saturday morning. They were probably quite used to it by the third time...
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louiebaby
5,337 posts
60 months
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They can be a bit hit and miss, dependent on the shop you go into. My nearest is really only good for getting stuff delivered to off the net. Their service department had been very shonky in the past. Other ones I've been to in the past have been manned by enthusiastic cyclists who really knew their stuff. (Kendal, amongst others.)
Like any big chain, some are better than others.
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itsnotarace
3,659 posts
78 months
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I try and avoid them at all costs tbh
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Dave_ITR
803 posts
66 months
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Picked up some SPD-SL pedals in store at the weekend. As I got a fair few other bits & pieces it was only when I got home did I realise that a £26.99 product had become £39.99 as I had purchased it at the "pay here" counter instead of ordering at one of the terminals in-store!
I only noticed after fitting them so I am not going to go to the trouble of trying to return them but do you think that if I email them with links to other sellers they will offer me some form of credit under their price match promise?
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donfisher
322 posts
35 months
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If they do, buy another pair for £27 and take them back on the £40 reciept.
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HughG
2,349 posts
110 months
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Their sticker prices are expensive, but they price match and are happy to do that from a web page shown on the iphone. And they'll do free delivery as well if they don't have it in stock so often works out the cheapest way to buy something!
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