Campag Zonda £163 at Wiggle
Discussion
http://www.bikeradar.com/forums/viewtopic.php?f=40...
2rd page 15:50
I guess people are questionning why a back order was created for the original order if they werent intending to honour it? surely they would just cancel the order and that would be the end of it?
2rd page 15:50
I guess people are questionning why a back order was created for the original order if they werent intending to honour it? surely they would just cancel the order and that would be the end of it?
Edited by anonymous-user on Wednesday 22 October 20:21
Back on sale at £263
http://www.wiggle.co.uk/campagnolo-zonda-clincher-...
Can you see what's happened there - someone at Wiggle's keyboard has a 1 and 2 key the wrong way around!
Still a bargain but not a £163 bargain.
Steve
http://www.wiggle.co.uk/campagnolo-zonda-clincher-...
Can you see what's happened there - someone at Wiggle's keyboard has a 1 and 2 key the wrong way around!
Still a bargain but not a £163 bargain.
Steve
So after emails from wiggle saying thet they had run out of stock, followed by ones saying that none had been dispatched at the advertised price I have this final one:-
Hello Steven
Steve
PS Why isn't my formatting working?
Hello Steven
wiggle said:
Thank you for your reply.
I do apologise that they were advertised at the incorrect price and were unable to honour your order.
Should you require any further assistance please let me know, I would be more than happy to help.
Regards
So it was a cock up!I do apologise that they were advertised at the incorrect price and were unable to honour your order.
Should you require any further assistance please let me know, I would be more than happy to help.
Regards
Steve
PS Why isn't my formatting working?
Edited by Steve vRS on Thursday 23 October 12:05
counterofbeans said:
Just received my £163 Zondas, very pleased!
CofB
Really?CofB
wiggle email said:
Hello Steven
Thank you for getting back to me.
I do apologise but as far as I am aware none of these orders have been fulfilled.
Once again, I sincerely apologise for the inconvenience this has caused you. If there is anything else that I can do to assist you please do not hesitate to get in touch.
Regards
Joss
Wiggle Customer Services
Thank you for getting back to me.
I do apologise but as far as I am aware none of these orders have been fulfilled.
Once again, I sincerely apologise for the inconvenience this has caused you. If there is anything else that I can do to assist you please do not hesitate to get in touch.
Regards
Joss
Wiggle Customer Services
Vocal Minority said:
Thought as much.
I have raised the issue with Wiggle suggesting that there was contract at £163 as I had paid - and that even as a gesture of good will maybe they could honour this.
Have been told, very politely, to foxtrot oscar
There was very much a contract - and in there will be something along the lines of "errors and ommissions excepted" which this will fall under. They're trying to be nice about it at the moment; "sorry" etc, but in reality they could just say the T&Cs mean we can do this.I have raised the issue with Wiggle suggesting that there was contract at £163 as I had paid - and that even as a gesture of good will maybe they could honour this.
Have been told, very politely, to foxtrot oscar
It's quite common in internet land; so often currys would put a tv up with a decimal in the wrong place, or something equally so. The alert to them is often hundreds of people buying very quickly.
It's an often misquoted part of business law, but even if a shop advertises something for a price, and you want to buy it at that price, they don't have to sell it to you. They can up the price at any time (due to demand, due to the fact that they just don't like your face, whatever).
The contract doesn't start until you've paid your money for those goods and wiggle has accepted it. In this case, due to the automated nature of their systems, a few probably went through to the warehouse and were shipped before anyone noticed the error. As soon as they did notice it, they can just claim they have no more in stock and issue you a refund. That's when the contract ends.
They are under no obligation to honour that price in any future listings. Though they may choose to for PR or for valued customers.
The contract doesn't start until you've paid your money for those goods and wiggle has accepted it. In this case, due to the automated nature of their systems, a few probably went through to the warehouse and were shipped before anyone noticed the error. As soon as they did notice it, they can just claim they have no more in stock and issue you a refund. That's when the contract ends.
They are under no obligation to honour that price in any future listings. Though they may choose to for PR or for valued customers.
Well my understanding is that even though I had given payment details, the fact that they have the ability to refund the payment means that a contract wasn't completed.
I am not sure precisely when it does complete. But the above is from Pinsent Masons, so I am inclined to believe it.
Possibly sets a poor precedent if cup of beans has had his honoured
I am not sure precisely when it does complete. But the above is from Pinsent Masons, so I am inclined to believe it.
Possibly sets a poor precedent if cup of beans has had his honoured
While it may well be that it wasn’t a mistake, chances are it was. And while I’m sure Wiggle can soak this up it’s such a strange part of the British psyche that people start looking for precedents when they’ve been denied the chance to fvck over an internet seller.
FWIW, I’m the same. If I get too much change in a shop I’ll normally let them know but if they leave a bottle off the bill at a restaurant I’ll have my coat on and be out of the door before the card machine has finished printing the receipt.
FWIW, I’m the same. If I get too much change in a shop I’ll normally let them know but if they leave a bottle off the bill at a restaurant I’ll have my coat on and be out of the door before the card machine has finished printing the receipt.
Gassing Station | Pedal Powered | Top of Page | What's New | My Stuff