Locktons/Chubb Car Insurance

Locktons/Chubb Car Insurance

Author
Discussion

leerandle

Original Poster:

743 posts

107 months

Thursday 28th July 2016
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I recently had to make a claim on my car insurance company Locktons/Chubb and unfortunately found the whole process of claiming incredibly painful. I would of expected more from this so-called reputable company (As recommended by AMOC), but from start to finish it was a comedy of errors and me having to constantly chase the claim. I just wondered how many others are insured through Locktons and had any good/bad experiences with them ?

I am hoping its a one off, but from their internal investigation into the claim, it appears they are happy to make an apology and carry on business as usual....

My insurance is due in September, so I will be looking elsewhere this year, so any recommendations would be appreciated.




montecristo

1,043 posts

177 months

Thursday 28th July 2016
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I'm with Lockton/Chubb and find them very easy to deal with.

Recently I had to deal with LV (not my insurer - the other party was to blame and their insurer was LV) and they were proactive and helpful and everything went smoothly.

woodsypedia

870 posts

153 months

Thursday 28th July 2016
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I'm also up for renewal sometime in August. Currently with Admiral and found them OK - but looking to move to an agreed value policy.

Any suggestions for who to look at?

Cheers

Chris.

Ed50

2,574 posts

181 months

Thursday 28th July 2016
quotequote all
Guys,

I've found it impossible to get a proper quotation thats not laughable from Lockton's even though they are the AMOC partner of choice and I try every year.

Last time I was looking at renewal I enquired again as you would expect from an AMOC Club member, I sadly got the same old run around and a ridiculous Quotation……..rofl

After the laughter stopped they did at least get a guy to ring me back who said he was going to look into my quote as they were aware that it was above what was expected.

I thought fine thats encouraging but unfortunately thats the last I heard on that front…….rolleyes

Anyway I stuck as usual with my long term Insurance partner and received a sensible quotation based on an Aviva Distinct Policy which I believe to be as good as it gets.

In a nut shell try A Plan at High Wycombe for a comparison on 01494 427900,it won't do any harm and based on my long term experiences with them they offer excellent rates
based on premium cover and it all comes with a very professional service.

I have no affiliation to A Plan what so ever other than being a very satisfied customer that lives in rural Lincolnshire and some one that has never had a claim and holds a full and
clean licence,something which appeared alien to Locktons…….biggrin

Give A Plan a try, you've nothing to lose other than the cost of at the call.

This all said I'm no insurance guru and appreciate every quote is different and is based on area's and other contributing factors…...thumbup

leerandle

Original Poster:

743 posts

107 months

Thursday 28th July 2016
quotequote all
Thanks for the information, I use A-plan for most of my other insurances (house/flat etc), but didn't even think about asking for my AM. I will definitely be ringing around looking for best quote (not always necessarily the cheapest).

V8V Pete

2,497 posts

126 months

Thursday 28th July 2016
quotequote all
Another vote for Aviva through A-plan here. I had to make a claim when my summer wheels/tyres were stolen whilst in storage over the winter. Aviva covered the loss and A-plan were extremely efficient and easy to deal with. I literally did not have to fill in a single form, either in writing or on-line and the claim was paid in full. Very impressed with the service and very good value quality cover. I am also not affiliated with either party.

Ken Figenus

5,706 posts

117 months

Thursday 28th July 2016
quotequote all
Shame you had some bother with them and that they want to fleece Ed biggrin My third year with them now at £875 this year to include 6000 miles pa, track day cover should I ever need it (eek), European breakdown and crucially MY choice of repairer. Gave me full NCB year 1 on an additional new car too. Others are generally much less cover for very little less cash.

Jockman

17,917 posts

160 months

Thursday 28th July 2016
quotequote all
A-plan for me on the old DBS.

Seemed OK as did locktons on the DB9.

I wised up to the scenario whereby you take out GAP within 6 months. Far cheaper than agreed value.

Just a different angle.


V8V Pete

2,497 posts

126 months

Friday 29th July 2016
quotequote all
Ken Figenus said:
Shame you had some bother with them and that they want to fleece Ed biggrin My third year with them now at £875 this year to include 6000 miles pa, track day cover should I ever need it (eek), European breakdown and crucially MY choice of repairer. Gave me full NCB year 1 on an additional new car too. Others are generally much less cover for very little less cash.
Out of interest what does the track day cover cover and crucially how much is the track day excess? Also how many track days are you allowed per year?

Jon39

12,812 posts

143 months

Friday 29th July 2016
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montecristo said:
I'm with Lockton/Chubb and find them very easy to deal with.

After reading our OP's comments, was 'easy to deal with' a claim, or where they just take your money?

montecristo said:
Recently I had to deal with LV (not my insurer - the other party was to blame and their insurer was LV) and they were proactive and helpful and everything went smoothly.

Yes, LV have a good reputation, but I don't think they will insure Aston Martin's.



Ken Figenus

5,706 posts

117 months

Friday 29th July 2016
quotequote all
V8V Pete said:
Ken Figenus said:
Shame you had some bother with them and that they want to fleece Ed biggrin My third year with them now at £875 this year to include 6000 miles pa, track day cover should I ever need it (eek), European breakdown and crucially MY choice of repairer. Gave me full NCB year 1 on an additional new car too. Others are generally much less cover for very little less cash.
Out of interest what does the track day cover cover and crucially how much is the track day excess? Also how many track days are you allowed per year?
Its rather laxly not defined in the schedule where it says 'track day cover included'; or in the Motor Policy doc itself where it specifically excludes having the car airside (Witteringeek) and being on any track or Nurburgring. Maybe terms will be different for a more likely to be tracked less GT car anyway so best to ask them if you are considering them.

Insurance companies are a funny bunch as they gave me an absolute comedy quote for the DD Beemer so that is with LV for £400!

GingerMunky

1,166 posts

257 months

Friday 29th July 2016
quotequote all
Ken Figenus said:
Shame you had some bother with them and that they want to fleece Ed biggrin My third year with them now at £875 this year to include 6000 miles pa, track day cover should I ever need it (eek), European breakdown and crucially MY choice of repairer. Gave me full NCB year 1 on an additional new car too. Others are generally much less cover for very little less cash.
Exactly, you get what you pay for. I don't have any of this with DirectLine for £550. Choice of repairer is key as they once tried to get the right wing painted at a Ford bodyshop in Merthyr! FFS, they never would have returned the car, or if they did it would have had 1000 extra miles on it wink

Flugplatz

1,952 posts

245 months

Friday 29th July 2016
quotequote all
Im with Locktons/chubb this year.

Track day cover is for UK events or European track days including the ring as long as its organised by a UK member of the ATDO.

Excess is 10%.

V8V Pete

2,497 posts

126 months

Friday 29th July 2016
quotequote all
Flugplatz said:
Im with Locktons/chubb this year.

Track day cover is for UK events or European track days including the ring as long as its organised by a UK member of the ATDO.

Excess is 10%.
10% of what? The value of the claim or the value of the car?

Flugplatz

1,952 posts

245 months

Saturday 30th July 2016
quotequote all
10% of car value so if you take a corner off its down to you but should something more serious happen you are covered for 90% of vehicles value.

V8V Pete

2,497 posts

126 months

Saturday 30th July 2016
quotequote all
OK, thanks for info. Is there a limit on 3rd party liability and does the same excess apply? Sorry for so many questions but I'm fascinated by the insurance situation for track days. Am I right in thinking that other drivers can be on the track with no insurance cover (comprehensive or even 3rd party liability)?

Flugplatz

1,952 posts

245 months

Saturday 30th July 2016
quotequote all
Yes, 3rd party limit is ZERO.

You are insured for damage to your own car however it was caused while on track but ZERO cover for anything else.

Yes, when on track you will be surrounded by cars without any cover whatsoever.
If you take one out your insurance does not cover their damage and they have no claim on you in any case.





Edited by Flugplatz on Saturday 30th July 16:06

W1111AM

942 posts

129 months

Sunday 31st July 2016
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I'm with Locktons/Chubb too, fixed value insurance (via valuation letter), track day insurance. Too Expensive but I feel confidant

V8LM

5,173 posts

209 months

Sunday 31st July 2016
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I'm with Chubb (not through Locktons) and although hugely expensive I do sleep well at night. Only had to make one claim so far when a moped rode into the back of the Vanquish when in France. Chubb sorted everything very quickly and efficiently.

peteA

2,680 posts

234 months

Sunday 31st July 2016
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Henderson Taylor for me as they also insure my TVR - give Matt a call.

No affiliation, just a happy customer