Wtd Software Support Engineer
Discussion
Based in S Cambs with a producer of automated liquid handling and storage systems
Job Purpose
The purpose of this role is to maintain and continue the development of existing software platforms for leading edge automated products to ensure that the products continue to meet or exceed customer needs and expectations in marketplace.
Key Job Accountabilities
1. Product Support and Development
• To diagnose, design, implement, test and document software modifications arising from field issues.
• To specify, design, implement and test product enhancements for both internal and external customers
• To help develop improved or new software test platforms to enable the rapid deployment of software to client sites.
• To help develop and improve the service we provide to customers in terms of support and product reliability
• Maintenance of system documentation
2. Working with the Services Team
• To provide high quality and responsive support for installed systems so as to maximise their availability to our customers
• Develop an understanding of client business processes to the extent that our customers needs can be effectively and efficiently supported
• To help develop and improve the quality processes for ongoing maintenance of the code base and systems in the field.
3. Working with the Software Group
• To provide additional resource on software product development projects working with small teams using .Net and other technologies
• To provide additional resource for infrastructure and tool development
Education/Qualifications/Special Training
Minimum BSc (Hons) 2:1 from an established university in a numerate discipline, preferably Computer Science or Software Engineering
Experience
• Industrial experience as a Software engineer, preferably in a quality conscious environment using Object Oriented methodology
• Fluency in C++ in a MS Visual Studio environment
• Experience of working within a software support environment, performing 1st, 2nd and 3rd line support duties and interacting with customers.
• Fluency in SQL is essential, experience of Sybase SQL Anywhere is desirable.
• Project and team working expertise
contact me if interested
Job Purpose
The purpose of this role is to maintain and continue the development of existing software platforms for leading edge automated products to ensure that the products continue to meet or exceed customer needs and expectations in marketplace.
Key Job Accountabilities
1. Product Support and Development
• To diagnose, design, implement, test and document software modifications arising from field issues.
• To specify, design, implement and test product enhancements for both internal and external customers
• To help develop improved or new software test platforms to enable the rapid deployment of software to client sites.
• To help develop and improve the service we provide to customers in terms of support and product reliability
• Maintenance of system documentation
2. Working with the Services Team
• To provide high quality and responsive support for installed systems so as to maximise their availability to our customers
• Develop an understanding of client business processes to the extent that our customers needs can be effectively and efficiently supported
• To help develop and improve the quality processes for ongoing maintenance of the code base and systems in the field.
3. Working with the Software Group
• To provide additional resource on software product development projects working with small teams using .Net and other technologies
• To provide additional resource for infrastructure and tool development
Education/Qualifications/Special Training
Minimum BSc (Hons) 2:1 from an established university in a numerate discipline, preferably Computer Science or Software Engineering
Experience
• Industrial experience as a Software engineer, preferably in a quality conscious environment using Object Oriented methodology
• Fluency in C++ in a MS Visual Studio environment
• Experience of working within a software support environment, performing 1st, 2nd and 3rd line support duties and interacting with customers.
• Fluency in SQL is essential, experience of Sybase SQL Anywhere is desirable.
• Project and team working expertise
contact me if interested
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