Doubling of workload no increase in salary some advice req'd
Discussion
Started working for this mid level PLC in May 2012.
My role was a Business Analyst
Company had won a 3+1+1+1 year contract with a large local authority to improve its revenue collection (all areas of the council) Idea was we would carry out as is process reviews followed by suggested to be processes with the council using the new more efficient process for in year debt and the PLC dealing with debt over a year old.
Idea was the amount uncollected in year would drop as the new processes kicked in so the PLC role would drop as time passed. The PLC would be paid a % of cash collected with nothing paid if nothing collected. All the process reviews were free with the rewards to the PLC coming from the debt over a year old we would collect.
All went well a lot of the ideas put forward involved me writing SQL scripts to extract and analyse data to enable the more efficient processes to work and cash to be collected
It became clear that I would soon be overloaded so I raised the matter with management who told me they would recruit another me to cover this work. This never happened but I carried on and consistently work 10 hours a week over my contracted hours.
Project went so well the PLC decided to sell the recovery side of it to other local authorities. This was due to the sophisticated nature of the way we collected debt due entirely to my work in extracting data from various databases and linking them to maximise the information available to the recovery team. I also provided them with debt segmentation and all manner of boring stuff.
This was set up as part of the main PLC (I work for a subsidiary Ltd company which is part of the main PLC) and a sales team recruited and off they went.
Several clients expressed an interest and I started being involved in preparing to do the work.
I told the managers they would need an IT guy like me to replicate what I was doing. They said they would get one in but could I help get the project going.
I agreed.
I mapped out the time I estimated various tasks would take and it was clear for 3 clients you would need 3 people at least to deal with the cash files reconciliations data extracts etc. On a Monday the tasks required came to 23 hours..........
First client started in late April and the amount of work required to service the contract was as I had estimated if not a bit more due to the client refusing to allow us to automate cash transfers.
So as well as my day job in which I am fully employed I had this other contract to deal with and daily request for MI reports, to look at potential revenue for new clients, prepare monthly accounts, invoice customers, attend meetings etc
I raised the fact I could not do anything properly in trying to do everything was told they could not now employ anyone else until they had collected XXXX
Being stupid I carried on as best I could but on Wednesday I told them enough was enough in that I was doing at least 2 peoples jobs and I was only going to do either the one I joined the company to do in 2012 or the multiple contracts the started in April of this year.
This outburst was caused by me being given more work to do.....
So after the background my question........
When the PLC wins a contract with each new local authority it creates a new Ltd company. So my contract is with this new company (partnership with the original council) and its subsidiary companies.
I think I am within my rights to refuse to do the new work as the new product is contained within the main PLC it is nothing to do with my part.
The meeting broke up and I was told the management team would meet with me on Friday to discuss my issues. The guy did not turn up but called me and said we could do this on the phone. I said no its got to be face to face.
He then said the solution was to have a meeting each Monday to set my priorities for the week and they would then leave me alone not adding to that work.
I told him that I was not moving from my either or position as it was unreasonable to double someones workload without any extra renumeration or make any serious attempt to recruit extra staff.
I have kept hard copies of the emails sent/received where I have been asking for help.
I am seriously thinking of walking out without giving notice if something else comes up.........
My role was a Business Analyst
Company had won a 3+1+1+1 year contract with a large local authority to improve its revenue collection (all areas of the council) Idea was we would carry out as is process reviews followed by suggested to be processes with the council using the new more efficient process for in year debt and the PLC dealing with debt over a year old.
Idea was the amount uncollected in year would drop as the new processes kicked in so the PLC role would drop as time passed. The PLC would be paid a % of cash collected with nothing paid if nothing collected. All the process reviews were free with the rewards to the PLC coming from the debt over a year old we would collect.
All went well a lot of the ideas put forward involved me writing SQL scripts to extract and analyse data to enable the more efficient processes to work and cash to be collected
It became clear that I would soon be overloaded so I raised the matter with management who told me they would recruit another me to cover this work. This never happened but I carried on and consistently work 10 hours a week over my contracted hours.
Project went so well the PLC decided to sell the recovery side of it to other local authorities. This was due to the sophisticated nature of the way we collected debt due entirely to my work in extracting data from various databases and linking them to maximise the information available to the recovery team. I also provided them with debt segmentation and all manner of boring stuff.
This was set up as part of the main PLC (I work for a subsidiary Ltd company which is part of the main PLC) and a sales team recruited and off they went.
Several clients expressed an interest and I started being involved in preparing to do the work.
I told the managers they would need an IT guy like me to replicate what I was doing. They said they would get one in but could I help get the project going.
I agreed.
I mapped out the time I estimated various tasks would take and it was clear for 3 clients you would need 3 people at least to deal with the cash files reconciliations data extracts etc. On a Monday the tasks required came to 23 hours..........
First client started in late April and the amount of work required to service the contract was as I had estimated if not a bit more due to the client refusing to allow us to automate cash transfers.
So as well as my day job in which I am fully employed I had this other contract to deal with and daily request for MI reports, to look at potential revenue for new clients, prepare monthly accounts, invoice customers, attend meetings etc
I raised the fact I could not do anything properly in trying to do everything was told they could not now employ anyone else until they had collected XXXX
Being stupid I carried on as best I could but on Wednesday I told them enough was enough in that I was doing at least 2 peoples jobs and I was only going to do either the one I joined the company to do in 2012 or the multiple contracts the started in April of this year.
This outburst was caused by me being given more work to do.....
So after the background my question........
When the PLC wins a contract with each new local authority it creates a new Ltd company. So my contract is with this new company (partnership with the original council) and its subsidiary companies.
I think I am within my rights to refuse to do the new work as the new product is contained within the main PLC it is nothing to do with my part.
The meeting broke up and I was told the management team would meet with me on Friday to discuss my issues. The guy did not turn up but called me and said we could do this on the phone. I said no its got to be face to face.
He then said the solution was to have a meeting each Monday to set my priorities for the week and they would then leave me alone not adding to that work.
I told him that I was not moving from my either or position as it was unreasonable to double someones workload without any extra renumeration or make any serious attempt to recruit extra staff.
I have kept hard copies of the emails sent/received where I have been asking for help.
I am seriously thinking of walking out without giving notice if something else comes up.........
SlidingSideways said:
Any restrictive covenants in your contract that will prevent you setting up on your own? You sound quite good at it...
Only about poaching other members of staff if I leave. I have had several offers but all are temp jobs (not an issue) but they want an immediate start which I can't do unless I walk out which I want to do but what type of reference would I get ?Why are you not just doing what you can in the hours contracted and then not doing anything more? The doing work for one customer but not another doesn't make much sense, just don't do more than you can. After all the best way to show that you can't cope with the workload is not to cope with it, the worst is to do it.
Prolex-UK said:
He then said the solution was to have a meeting each Monday to set my priorities for the week and they would then leave me alone not adding to that work.
Setting aside all the crap of how they have behaved to date, this sounds like a good step forward (towards a solution).Prolex-UK said:
He then said the solution was to have a meeting each Monday to set my priorities for the week and they would then leave me alone not adding to that work.
Oh goody, another meeting to add to your week!HenryJM said:
Why are you not just doing what you can in the hours contracted and then not doing anything more? The doing work for one customer but not another doesn't make much sense, just don't do more than you can. After all the best way to show that you can't cope with the workload is not to cope with it, the worst is to do it.
This. If they're in danger of losing income the situation will look considerably different to them.HenryJM said:
Why are you not just doing what you can in the hours contracted and then not doing anything more? The doing work for one customer but not another doesn't make much sense, just don't do more than you can. After all the best way to show that you can't cope with the workload is not to cope with it, the worst is to do it.
I had thought of this. Reason I thought about the one job or the other was due to contract issue
However this may be the way to go
HenryJM said:
Why are you not just doing what you can in the hours contracted and then not doing anything more? The doing work for one customer but not another doesn't make much sense, just don't do more than you can. After all the best way to show that you can't cope with the workload is not to cope with it, the worst is to do it.
I had thought of this. Reason I thought about the one job or the other was due to contract issue
However this may be the way to go
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