Raising a colleagues work performance

[Hoofy]

98elise said:

Hoofy said:

If they're standard processes, write a manual and nail it to her forehead.

This

I mentor as part of my job. When I need to tell someone how to do something i write it as a "Knowledge-base Article", i.e. a simple documented instruction. I email it to them, and put it on the company SharePoint site.

When they next ask I simply point them to the document KBA section of the SharePoint site. When they ask again I just say its in SharePoint.

They soon learn that everything they have been told is in SharePoint.

When do the nails get used?