F10 M5 issues since 5/2012 no one can fix
Discussion
Sorry Rich,
but I think you should have gone legal after 3, possibly 4 attempts to be nice.
Have you had a letter before action sent? standard "14 days = sorted, or off to court we go"?
They are taking the outright P
I'd be kicking off if it was a 10k car, let alone an 80k one
Contract law must easily cover this, surely?
Shame its via a company (I'm assuming you meant the car is leased via your own Ltd Company?)otherwise it would be a straight Section 75 consumer credit act issue where you have the right to sue wither the provider of the goods or the provider of the finance.
but I think you should have gone legal after 3, possibly 4 attempts to be nice.
Have you had a letter before action sent? standard "14 days = sorted, or off to court we go"?
They are taking the outright P
I'd be kicking off if it was a 10k car, let alone an 80k one
Contract law must easily cover this, surely?
Shame its via a company (I'm assuming you meant the car is leased via your own Ltd Company?)otherwise it would be a straight Section 75 consumer credit act issue where you have the right to sue wither the provider of the goods or the provider of the finance.
Just to mention, I was in the car with Rich on this trip from North to South.
In that journey alone it happened five or six times, maybe more. The worst of them being it hardly having the power to limp its' sizeable bulk across the road into a petrol station.
Christ knows what would have happened if it had done it on a bend at speed. It's a potentially very dangerous fault as I see it, not to mention the frankly shocking handling of it by both the leasing agent and BMW UK.
In that journey alone it happened five or six times, maybe more. The worst of them being it hardly having the power to limp its' sizeable bulk across the road into a petrol station.
Christ knows what would have happened if it had done it on a bend at speed. It's a potentially very dangerous fault as I see it, not to mention the frankly shocking handling of it by both the leasing agent and BMW UK.
Rich, as a PHer I met many years ago in the early days of PH. Knowing your history of high end car buying, I find your treatment bloody shocking. I haven't a clue where you legally stand but I'd be talking a to a decent lawyer about rejecting the car. This car is not just causing an occasional inconvenience it could kill someone. If BMW can't fix it, THEIR DAMN PROBLEM. If BMW have taken this long to not even remedy the issue, then let it be a warning to anyone buying a new BMW or commiting to a longterm lease.
Edited by dazren on Friday 12th July 21:27
Funny thing is that when asked to provide the service incident history to my Solicitors the dealer has omitted some visits and omits the length of visit when the car has been unavailable for more than a day. Also omits the many calls and emails exchanged over a lengthy period.
I rejected the car in an email in July 2012 which leasing company refused to discuss. I drove the car from that point as I was really busy and I became used to the issue.
Dealer claimed that they had never seen a car with issue before and said BMW themselves claimed it was not an issue seen before. Funny how googling F10 M5 drivetrain issue comes up with lots of result many of which predate mine.
I rejected the car in an email in July 2012 which leasing company refused to discuss. I drove the car from that point as I was really busy and I became used to the issue.
Dealer claimed that they had never seen a car with issue before and said BMW themselves claimed it was not an issue seen before. Funny how googling F10 M5 drivetrain issue comes up with lots of result many of which predate mine.
Edited by rich1231 on Friday 12th July 21:33
I came across this thread whilst looking for information to help me decide if an F10 M5 is going to be next car (sometime in Q4) to replace the Maser.
Prior to reading this thread, the F10 M5 was my favoured option.
The contents of this thread make me feel as though it might be a bad choice.
Pause for thought.
Prior to reading this thread, the F10 M5 was my favoured option.
The contents of this thread make me feel as though it might be a bad choice.
Pause for thought.
Software????
Maybe this has already been asked but has the dealership downloaded the latest software for the car?
Mine had a 'cough' last December and the diagnostics reported 2 cylinders shutdown (drivetrain error).
The recovery mechanic said that this was highly unlikely and reset everything.
When the car went in for service I mentioned this 'incident' and they loaded the latest update of the software saying there were reported engine issues that the update fixes...I was VERY sceptical but I've not had a repeat of the problem (5000+ miles since the service).
Hope you get it sorted!!!
Maybe this has already been asked but has the dealership downloaded the latest software for the car?
Mine had a 'cough' last December and the diagnostics reported 2 cylinders shutdown (drivetrain error).
The recovery mechanic said that this was highly unlikely and reset everything.
When the car went in for service I mentioned this 'incident' and they loaded the latest update of the software saying there were reported engine issues that the update fixes...I was VERY sceptical but I've not had a repeat of the problem (5000+ miles since the service).
Hope you get it sorted!!!
JCHill said:
Software????
Maybe this has already been asked but has the dealership downloaded the latest software for the car?
Mine had a 'cough' last December and the diagnostics reported 2 cylinders shutdown (drivetrain error).
The recovery mechanic said that this was highly unlikely and reset everything.
When the car went in for service I mentioned this 'incident' and they loaded the latest update of the software saying there were reported engine issues that the update fixes...I was VERY sceptical but I've not had a repeat of the problem (5000+ miles since the service).
Hope you get it sorted!!!
They have carried out software updates, injectors replaced, something done on exhaust manifold. Currently been waiting nearly 2 months for some fuel system parts which have failed to turn up after multiple promises. Oh and no one ever tells me they haven't turned up I am only told anything at all when I chase despite all promised deadlines passing. Saying that, I have chased for updates this week and not had a response. Left messages with BMW corporate customer services and they have not responded to my phone messages - ever. Not had a response from the dealer for some time. Most recent was copy of works for solicitor - but that was edited and incomplete.Maybe this has already been asked but has the dealership downloaded the latest software for the car?
Mine had a 'cough' last December and the diagnostics reported 2 cylinders shutdown (drivetrain error).
The recovery mechanic said that this was highly unlikely and reset everything.
When the car went in for service I mentioned this 'incident' and they loaded the latest update of the software saying there were reported engine issues that the update fixes...I was VERY sceptical but I've not had a repeat of the problem (5000+ miles since the service).
Hope you get it sorted!!!
Complaint now in with BVRLA, and I have also sent a letter before action to the leasing company and my solicitors are just waiting for the 14 days to pass. The car has now been rejected.
rich1231 said:
They have carried out software updates, injectors replaced, something done on exhaust manifold. Currently been waiting nearly 2 months for some fuel system parts which have failed to turn up after multiple promises. Oh and no one ever tells me they haven't turned up I am only told anything at all when I chase despite all promised deadlines passing. Saying that, I have chased for updates this week and not had a response. Left messages with BMW corporate customer services and they have not responded to my phone messages - ever. Not had a response from the dealer for some time. Most recent was copy of works for solicitor - but that was edited and incomplete.
Complaint now in with BVRLA, and I have also sent a letter before action to the leasing company and my solicitors are just waiting for the 14 days to pass. The car has now been rejected.
Wow! That's a lot of work on a new car! It's always a shame when things have to turn legal but in your case you've been more than patient. I just hope that the eventual outcome is a good one...Complaint now in with BVRLA, and I have also sent a letter before action to the leasing company and my solicitors are just waiting for the 14 days to pass. The car has now been rejected.
rich1231 said:
jas xjr said:
much as I hate to say it get on facebook and twitter
Posted something on bmw facebook, it was deleted - sorry hidden from everyone but me about 10 minutes later.Set up your own BMW Complaints facebook page. Share your story, pictures, chronology of events. Others will become emboldened and do the same. Name and shame the finance companies, dealers and even individuals if you must.
Do not let it lie, I certainly would not.
Day 54
Had a chat with leasing company MD at end of last week, they are still wriggling.
xxxxxx/ yyyyyy,
I wanted to make a point following some discussions with yyyyy this week and help you focus.
Rather than attempt yet again to pass blame to each other and me in this issue or avoid responsibility for supplying me a "Lemon" as it is clear the car is. Why have energies for the last year not been spent sorting the issue out? If as much energy had been expended on the issue rather than avoiding it, it would have taken hours. I will never understand why for a Halo car why everyone has only focused on the "I have had it a year, and driven 16000 odd miles" issue.
To make it clear. I had issues since just after delivery. All parties were informed. No one made any real effort to resolve. I asked in writing for the car to be rejected last July over a year ago. - xxxxxxx the email was to YYY. That email was ignored. I believe I did receive a dismissive call to say I couldn't reject from zzzzzzzzz at YYY at the time which was useful. I experienced faults continuously through the next few months and I became accustomed to them. I told a large number of people how poor the car was and many passengers had experienced the faults.
I have no access to another vehicle and had absolutely no faith in the issue getting resolved by YYY, DEALER or BMW and so gave up on getting the issue resolved. Though I still stand by the assertion that the car had been rejected in July. I assume YYY have not mentioned this rejection to BMW?
A recent trip nearly killed me and 2 passengers and they convinced me that I had to take action.
I am still frustrated, I still think that I have been far more reasonable than any other person might think was normal and rather than attempt to fix all I have had is wriggling and attempts to put some liability on me when I have desperately been seeking resolution. I, on principle will not accept this. As I said before, I will never drive or own another BMW once this is dealt with and if this continues to court I will publicize the facts as much as is possible.
Also xxxxxx despite my repeated requests, the dealer has not responded to my further request to provide full information about the car to my solicitors. Instead I have an edited version that omits key information for the visits longer than one day. Can you explain why they wont give my solicitors this information, I intend to include the ignored requests in the claim. from here it looks like something is being hidden.
Oh by the way, 54 days as of today since I last saw the car.
Thanks for that and the continued amazing service. You must work very hard to maintain such a level of disdain for your customers
Had a chat with leasing company MD at end of last week, they are still wriggling.
xxxxxx/ yyyyyy,
I wanted to make a point following some discussions with yyyyy this week and help you focus.
Rather than attempt yet again to pass blame to each other and me in this issue or avoid responsibility for supplying me a "Lemon" as it is clear the car is. Why have energies for the last year not been spent sorting the issue out? If as much energy had been expended on the issue rather than avoiding it, it would have taken hours. I will never understand why for a Halo car why everyone has only focused on the "I have had it a year, and driven 16000 odd miles" issue.
To make it clear. I had issues since just after delivery. All parties were informed. No one made any real effort to resolve. I asked in writing for the car to be rejected last July over a year ago. - xxxxxxx the email was to YYY. That email was ignored. I believe I did receive a dismissive call to say I couldn't reject from zzzzzzzzz at YYY at the time which was useful. I experienced faults continuously through the next few months and I became accustomed to them. I told a large number of people how poor the car was and many passengers had experienced the faults.
I have no access to another vehicle and had absolutely no faith in the issue getting resolved by YYY, DEALER or BMW and so gave up on getting the issue resolved. Though I still stand by the assertion that the car had been rejected in July. I assume YYY have not mentioned this rejection to BMW?
A recent trip nearly killed me and 2 passengers and they convinced me that I had to take action.
I am still frustrated, I still think that I have been far more reasonable than any other person might think was normal and rather than attempt to fix all I have had is wriggling and attempts to put some liability on me when I have desperately been seeking resolution. I, on principle will not accept this. As I said before, I will never drive or own another BMW once this is dealt with and if this continues to court I will publicize the facts as much as is possible.
Also xxxxxx despite my repeated requests, the dealer has not responded to my further request to provide full information about the car to my solicitors. Instead I have an edited version that omits key information for the visits longer than one day. Can you explain why they wont give my solicitors this information, I intend to include the ignored requests in the claim. from here it looks like something is being hidden.
Oh by the way, 54 days as of today since I last saw the car.
Thanks for that and the continued amazing service. You must work very hard to maintain such a level of disdain for your customers
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