Need some urgent advice for my CSL - BMW warranty issue
Discussion
Hi guys.
Need some urgent advice.
Last May I bought a 31,000 mile CSL from a BMW main dealer with a 12 month warranty. Car is mint and clearly a well looked after example.
Just took it in for an inspection 2 having covered less than 2,000 miles this year.
Dealer commented it needs the following:
Washer jet clear out
Gearbox reprogramming to adapt to my driving style - I commented on erratic changes
Perished air con belt
And the big one.....
Cracked subframe.
Dealer claims nothing is covered by BMW approved warranty.
I dispute this, particularly the subframe.
What do you guys think? Get BMW UK involved?
Thanks, Matt
Need some urgent advice.
Last May I bought a 31,000 mile CSL from a BMW main dealer with a 12 month warranty. Car is mint and clearly a well looked after example.
Just took it in for an inspection 2 having covered less than 2,000 miles this year.
Dealer commented it needs the following:
Washer jet clear out
Gearbox reprogramming to adapt to my driving style - I commented on erratic changes
Perished air con belt
And the big one.....
Cracked subframe.
Dealer claims nothing is covered by BMW approved warranty.
I dispute this, particularly the subframe.
What do you guys think? Get BMW UK involved?
Thanks, Matt
Edited by matt21 on Wednesday 23 April 21:24
You will get good advise on the csl register, but if you want your car checked properly speak to Emma at Elms Cambourne.
Car over 10 years then can't see BMW paying for the sub frame repair.
Regarding the gear box you need to go out and give the car a good thrashing to make it work properly.
Car over 10 years then can't see BMW paying for the sub frame repair.
Regarding the gear box you need to go out and give the car a good thrashing to make it work properly.
matt21 said:
The car was bought as an approved used BMW so the same warranty as any used car from the BMW network I believe. That was 11 months and 1600 or so miles ago.
Car registered 03/03/2004 so should benefit from 12 year anti corrosion warranty.
Can't see how I am not covered.
You are covered. Contact BMW customer services and tell them what the garage told you. They will most likely be on the phone to the garage and get them to do the work under warranty.Car registered 03/03/2004 so should benefit from 12 year anti corrosion warranty.
Can't see how I am not covered.
Then I'd guess you aren't covered.
If I were you I'd push for the subframe fix under goodwill as 10 years is only just up and you could argue it was sold to you by BMW with that fault, the other items are trivia and if they are not covered by warranty, not worth arguing about a d will cost about £250 at an Indie BMW.
If I were you I'd push for the subframe fix under goodwill as 10 years is only just up and you could argue it was sold to you by BMW with that fault, the other items are trivia and if they are not covered by warranty, not worth arguing about a d will cost about £250 at an Indie BMW.
The warranty is strictly 10 years from build date, not registered date. I suspect it was built Dec/Jan??
The build date is shown on the NSF suspension mount iirc.
You may get goodwill if you have FBMWSH and push the fact it is low mileage approved used.
Lots of advice on M3 Cutters if you're not registered there already.
The build date is shown on the NSF suspension mount iirc.
You may get goodwill if you have FBMWSH and push the fact it is low mileage approved used.
Lots of advice on M3 Cutters if you're not registered there already.
Edited by Rick101 on Thursday 24th April 08:05
shim said:
I'm not so sure, check the wording of your warranty first, then get it to Elms Cambridge if you can as they are not just plinkered against warranty claims.
I know they're meant to be CSL specialists, but I've heard and experienced nothing but bad things from their service department. Emma and the front desk team are good, but the service managers and techs are awful.jimmsy said:
I know they're meant to be CSL specialists, but I've heard and experienced nothing but bad things from their service department. Emma and the front desk team are good, but the service managers and techs are awful.
Emma is the service manager. Gareth is one of the most respected techs in the BMW network.
Having used them in the recent past, I'd suggest that if they say it's not covered, then it's not covered.
darreni said:
Emma is the service manager.
Gareth is one of the most respected techs in the BMW network.
Having used them in the recent past, I'd suggest that if they say it's not covered, then it's not covered.
Emma was Customer Service manager last time I went in. Rob Sawford I think is the Service Manager, unless they're just swapping job titles around.Gareth is one of the most respected techs in the BMW network.
Having used them in the recent past, I'd suggest that if they say it's not covered, then it's not covered.
Rick101 said:
The warranty is strictly 10 years from build date, not registered date. I suspect it was built Dec/Jan??
The build date is shown on the NSF suspension mount iirc.
You may get goodwill if you have FBMWSH and push the fact it is low mileage approved used.
This^. The axle carrier panel subframe issue has nothing to do with the 12 year corrosion warranty that exists on 04 cars onwards, it is as stated a 10 year (from the date of production not registration)'goodwill' repair by BMW. The build date is shown on the NSF suspension mount iirc.
You may get goodwill if you have FBMWSH and push the fact it is low mileage approved used.
Edited by Rick101 on Thursday 24th April 08:05
Best of luck.
Crusoe said:
If you have a bmw approved waranty it should cover anything needed for the MOT. I would guess the subframe issue would fail the MOT so they would have to fix it even if it wasn't under the good will gesture. Sounds like you need to take it to a better dealer though.
It is not an MOT failurehttp://forums.m3cutters.co.uk/showthread.php?t=897...
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