Need some urgent advice for my CSL - BMW warranty issue

Need some urgent advice for my CSL - BMW warranty issue

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Crusoe

4,068 posts

231 months

Thursday 24th April 2014
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MOTK said:
Link suggests that it is with the VOSA inspector and BMW garages agreeing that they would fail it on an MOT if they could see the cracks.

If it would fail then BMW MOT cover for approved used should pay for the repair no questions asked. [I had new middle and rear exhaust, alternator, auxiliary belts, suspension top mounts, differential seals and a new set of rear springs on mine for its first year under the bmw warranty. Go to a BMW garage with an in house warranty approval guy then they don't have to haggle sending pictures and can give the go ahead straight away.]

0836whimper

975 posts

198 months

Thursday 24th April 2014
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Why is this not covered by the extended comprehensive warranty (irrespective of the 10 year goodwill offer) ?

MOTK

308 posts

134 months

Thursday 24th April 2014
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Crusoe said:
Link suggests that it is with the VOSA inspector and BMW garages agreeing that they would fail it on an MOT if they could see the cracks.
That's kind of the point, 'if' they can see the cracks. It is not an area that would normally be inspected, and I would imagine there have been countless m3s through MOTs with both tester and owner blissfully unaware.
If you put this car through an MOT without telling the tester the cracks were there I have no doubt it would pass.

-Z-

6,025 posts

206 months

Thursday 24th April 2014
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Get it MOT tested right now.

Take it somewhere else- tell them before the test that cracks are visible and it needs to fail so you can get it fixed under warranty.

This is a link to proof of the MOT cover:

http://www.approved.bmw.co.uk/bmwuk/bmwauc/benefit...

Just check you are free to use an independent garage for the MOT.

Mermaid

21,492 posts

171 months

Thursday 24th April 2014
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How much does it cost to fix the sub-frame?

Crusoe

4,068 posts

231 months

Thursday 24th April 2014
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Mermaid said:
How much does it cost to fix the sub-frame?
about £4k for the full new floor and repair + hire car while your is off the road for a week or two if BMW do it.

about £1k for aftermarket fixes if it isn't too far gone.

Edited by Crusoe on Thursday 24th April 14:05

pingu393

7,799 posts

205 months

Thursday 24th April 2014
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Is the "subframe cracking" the same as Z3s (mostly ZMs)? Boot floor spot weld failure. If so, some Zs were done under good will if the car had a FBMWSH (a handful may have been older than 10 years old).

If it is the same problem, it only costs £4k if it's done by BMW. I did mine and it was less than £100 DIY.

JsyM3

98 posts

137 months

Thursday 24th April 2014
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jonlk said:
trawler said:
Regarding the gear box you need to go out and give the car a good thrashing to make it work properly.
I cannot be 100% but at c30mph in neutral on a straight bit of road I thought you either pushed or pulled both paddles and waited for 10secs for some sort of reset.
IIRC, the procedure is to drive at 40mph, knock the box across to neutral (whilst off the loud pedal) then pull both up and down shifters towards you at the same time and hold for a number of seconds - I held mine for about 10 to make sure it was reset but I think the official number is nearer 6 seconds (I don't expect there's any harm holding for longer). Then just knock it back into gear and the gearbox should start to learn your driving style.

matt21

Original Poster:

4,288 posts

204 months

Thursday 24th April 2014
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No real updates. Going to collect the car tomorrow and now already involving the supplying dealer and BMW UK.

If it is not corrosion I cannot see how it cannot be covered by BMW Approved Warranty. Particularly a car with 30,000 and FBMWSH supplied by the BMW network.

Like the MoT idea. Going to roll with that.

Will keep you posted, this will run and run......

shim

2,050 posts

208 months

Thursday 24th April 2014
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Rick101 said:
The warranty is strictly 10 years from build date, not registered date. I suspect it was built Dec/Jan??
The build date is shown on the NSF suspension mount iirc.

You may get goodwill if you have FBMWSH and push the fact it is low mileage approved used.

Lots of advice on M3 Cutters if you're not registered there already.

Edited by Rick101 on Thursday 24th April 08:05
I recommend you ignore anything you read on cutters...mainly drivel.

There is no bodywork warranty. BMW offered apparently 10years goodwill on the subframe issue. Anti corrosion warranty was 6years on pre 2094 cars and 12 years on post 2004 cars but I guess this is a fracture caused by stress and not corrosion but if it were me I would argue that the cracks are rusty!!!

Elms are fantastic and in this matter the techs and desk are excellent. If he gets no joy or support from them, you will find it harder to get anything from BMW but I think if you approached this off radar to BMW, stating purchase, warranty, age, mileage I think they will give in but unlikely dealer will make it work in this case a they have strict rules.

E30M3SE

8,467 posts

196 months

Thursday 24th April 2014
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shim said:
I recommend you ignore anything you read on cutters...mainly drivel.

There is no bodywork warranty. BMW offered apparently 10years goodwill on the subframe issue. Anti corrosion warranty was 6years on pre 2094 cars and 12 years on post 2004 cars but I guess this is a fracture caused by stress and not corrosion but if it were me I would argue that the cracks are rusty!!!

Elms are fantastic and in this matter the techs and desk are excellent. If he gets no joy or support from them, you will find it harder to get anything from BMW but I think if you approached this off radar to BMW, stating purchase, warranty, age, mileage I think they will give in but unlikely dealer will make it work in this case a they have strict rules.
This.

Mermaid

21,492 posts

171 months

Thursday 24th April 2014
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If Shim & E30M3SE say so, I'd go with it too.

neutral 3

6,485 posts

170 months

Thursday 24th April 2014
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Our very nice Dec 2003 registered M3 was inspected late last year and the boot floor was found to be cracked and with the spot welds pulling.
Despite numerous calls to my Local Main Agent, BMW aparently Still havnt got back to them to confirm whether they are going to replace the boot floor etc. Its really starting to p me off now, so yet again i will be calling the Dealer in the morning.

The front wing arch lips ( caused by the inner arch liner chaffing on the inner arch ) are also just starting to bubble. Been told that the car as its an 04 model IS covered by the 12 year corrosion warranty.

darreni

3,789 posts

270 months

Thursday 24th April 2014
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neutral 3 said:
Our very nice Dec 2003 registered M3 was inspected late last year and the boot floor was found to be cracked and with the spot welds pulling.
Despite numerous calls to my Local Main Agent, BMW aparently Still havnt got back to them to confirm whether they are going to replace the boot floor etc. Its really starting to p me off now, so yet again i will be calling the Dealer in the morning.

The front wing arch lips ( caused by the inner arch liner chaffing on the inner arch ) are also just starting to bubble. Been told that the car as its an 04 model IS covered by the 12 year corrosion warranty.
When mine was done, the approval took less than a week.

You need to re read the above posts - the boot floor cracks are covered for 10 years from build date. It is a goodwill repair, not part of the anti corrosion warranty or any extended warranty.

Some dealers are also insist on full bmw service history, less than 100k miles & no modifications, while some seem less bothered.
The only consistency seems to be the 10 year limit.

neutral 3

6,485 posts

170 months

Friday 25th April 2014
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Yes.... 10 years From build Date..... I'm trade and fully aware of that and the car was presented to them Well before that.

neutral 3

6,485 posts

170 months

Friday 25th April 2014
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Yes.... 10 years From build Date..... I'm trade and fully aware of that and the car was presented to them Well before that.

matt21

Original Poster:

4,288 posts

204 months

Friday 25th April 2014
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darreni said:
When mine was done, the approval took less than a week.

You need to re read the above posts - the boot floor cracks are covered for 10 years from build date. It is a goodwill repair, not part of the anti corrosion warranty or any extended warranty.

Some dealers are also insist on full bmw service history, less than 100k miles & no modifications, while some seem less bothered.
The only consistency seems to be the 10 year limit.
Why is it not covered by approved used warranty? You read their terms and conditions and it excludes corrosion, but this is not that.

andyeds1234

2,280 posts

170 months

Friday 25th April 2014
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shim said:
I recommend you ignore anything you read on cutters...mainly drivel.

There is no bodywork warranty. BMW offered apparently 10years goodwill on the subframe issue. Anti corrosion warranty was 6years on pre 2094 cars and 12 years on post 2004 cars but I guess this is a fracture caused by stress and not corrosion but if it were me I would argue that the cracks are rusty!!!

Elms are fantastic and in this matter the techs and desk are excellent. If he gets no joy or support from them, you will find it harder to get anything from BMW but I think if you approached this off radar to BMW, stating purchase, warranty, age, mileage I think they will give in but unlikely dealer will make it work in this case a they have strict rules.
I would argue that BMW should cover any known faults if purchased from a main dealer and under warranty, and lets face it, this is a well known fault,

If a main dealer is able to sell a car as approved used, it's absurd that they won't take responsibility for such a fundamental flaw, while still under warranty. When a bodyshell becomes a consumable item, we are all in trouble.

I hope you are right about the off radar approach, and the OP gets this sorted.

0836whimper

975 posts

198 months

Friday 25th April 2014
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andyeds1234 said:
When a bodyshell becomes a consumable item, we are all in trouble.
That's the issue here, it is bodywork that affects the structural integrity of the car, not a cosmetic. And is the reason BMW have been doing goodwill fixes for cars up to ten years old.

It's too late for that, but if the car was sold with a 12 month approved used warranty, I'd go down that route at this point I think.


NelsonR32

1,685 posts

171 months

Friday 25th April 2014
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Cannot believe BMW are not covering this given that's its a BMW Approved Used car and a known issue. Absolutely shocking!