Blown engine E9* M3 coupe
Discussion
My brothers E92 M3 engine went at 42k 2 days after having a service it started rattling then the oil warning light came on, he took it back to the dealer they replaced a sensor(under Warranty) & gave it back to him with a top end rattle he explained that he felt the car wasn't right so he didn't want to take the car as he felt it wasn't fit for use. They explained that the rattle would go away if it was still there in the morning they'd take it back in. 3 miles down the road all the lights came on the rattle turned into a knock.
Long story short engine dead 2 months for the BMW to accept this had to be done under Warranty dealer not helpful no courtesy car bad customer service all round. When he finally got the car I'm happy to say it's been fine but when the extended Warranty runs out he'll be selling as although he likes the car he doesn't trust it.
Long story short engine dead 2 months for the BMW to accept this had to be done under Warranty dealer not helpful no courtesy car bad customer service all round. When he finally got the car I'm happy to say it's been fine but when the extended Warranty runs out he'll be selling as although he likes the car he doesn't trust it.
Yet another tale of woe with this pile of s
t car.
Friday 5th June and the amber Engine Management warning light came on. Duly took it to the dealer who in their new "helpful" style advised it couldn't be even looked at until the following Tuesday. Turns out it needs a new DMV whatever that is is needed. As usual, the only one available is in Germany and will take until Friday to get here.
I get a call on Friday saying it's been fitted but they want to roadtest it so it'll be available on Saturday morning. And then the phone call on Saturday morning to do say that the part hasn't resolved the issue.
During the past week, I've asked three times for the Dealer Principal or the MD to call me to discuss this car and been ignored all the way. Even BMW who asked me to email them after a tweet have now gone silent too.
So it's over to the legal side.
t car. Friday 5th June and the amber Engine Management warning light came on. Duly took it to the dealer who in their new "helpful" style advised it couldn't be even looked at until the following Tuesday. Turns out it needs a new DMV whatever that is is needed. As usual, the only one available is in Germany and will take until Friday to get here.
I get a call on Friday saying it's been fitted but they want to roadtest it so it'll be available on Saturday morning. And then the phone call on Saturday morning to do say that the part hasn't resolved the issue.
During the past week, I've asked three times for the Dealer Principal or the MD to call me to discuss this car and been ignored all the way. Even BMW who asked me to email them after a tweet have now gone silent too.
So it's over to the legal side.
LoonR1 said:
Yet another tale of woe with this pile of st car.
Friday 5th June and the amber Engine Management warning light came on. Duly took it to the dealer who in their new "helpful" style advised it couldn't be even looked at until the following Tuesday. Turns out it needs a new DMV whatever that is is needed. As usual, the only one available is in Germany and will take until Friday to get here.
I get a call on Friday saying it's been fitted but they want to roadtest it so it'll be available on Saturday morning. And then the phone call on Saturday morning to do say that the part hasn't resolved the issue.
During the past week, I've asked three times for the Dealer Principal or the MD to call me to discuss this car and been ignored all the way. Even BMW who asked me to email them after a tweet have now gone silent too.
So it's over to the legal side.
Yet another example of a dealership whose tech's can't troubleshoot a problem. I know you're fed up, but ask for the error codes and post them here, happy to help. On the S85 side, we've been dealing with this for years now. The sad part is, the random part replacement game has utterly destroyed the value of our cars. The only way to get them properly fixed is as far from a dealership as possible. It's the same here in the US. The DME (digital motor electronics) is the engine management computer. I've seen numerous dealers swear it's the problem and it rarely is unless water obviously got in it. t car. Friday 5th June and the amber Engine Management warning light came on. Duly took it to the dealer who in their new "helpful" style advised it couldn't be even looked at until the following Tuesday. Turns out it needs a new DMV whatever that is is needed. As usual, the only one available is in Germany and will take until Friday to get here.
I get a call on Friday saying it's been fitted but they want to roadtest it so it'll be available on Saturday morning. And then the phone call on Saturday morning to do say that the part hasn't resolved the issue.
During the past week, I've asked three times for the Dealer Principal or the MD to call me to discuss this car and been ignored all the way. Even BMW who asked me to email them after a tweet have now gone silent too.
So it's over to the legal side.
Really appreciate the offer and thank you
Replacing the DME (told you I've no idea about the workings of cars!) has had no effect at all. They're now checking all the wiring, as both lambda sensors are showing as faulty again. To show the incompetence of the staff, I had to tell them that these came up as faulty last time when it turned out that the exhaust had cracked and needed replacing. To show how good they are at skimping, they kept the old ones in place, rather than replacing them last time.
They have no idea at all what to do, their tech is ringing Germany on a regular basis and Germany are just as stumped.
It wouldn't take much for them to say "Clearly this car is a problem car and we're very sorry for this. Here's the full retail value as shown by Glasses Guide and we apologise for the pain you've been through". Of course I'm dreaming as customer service seems to be an alien concept to them.
Replacing the DME (told you I've no idea about the workings of cars!) has had no effect at all. They're now checking all the wiring, as both lambda sensors are showing as faulty again. To show the incompetence of the staff, I had to tell them that these came up as faulty last time when it turned out that the exhaust had cracked and needed replacing. To show how good they are at skimping, they kept the old ones in place, rather than replacing them last time.
They have no idea at all what to do, their tech is ringing Germany on a regular basis and Germany are just as stumped.
It wouldn't take much for them to say "Clearly this car is a problem car and we're very sorry for this. Here's the full retail value as shown by Glasses Guide and we apologise for the pain you've been through". Of course I'm dreaming as customer service seems to be an alien concept to them.
Loon this has really put me off upgrading my E46, I think I will just keep it until I can afford a 997 C2S 
Also, this isn't just your dealer, as whilst I am sure there are some good ones out there my local one is also shocking, I suspect they are OK for base models but anything else I dont think they have a clue, I dread to think what will happen when the i8's start playing up!
By comparison the Mottorad dealers seem very good, I have been using the one in Alton (Hampshire) even though it is a 120 mile round trip for me as they are that good. I had the right hand switch gear fail earlier this year (starter switch) and even though it is a 2011 bike they replaced both the right and left sides free of charge (parts and labour)
Also, this isn't just your dealer, as whilst I am sure there are some good ones out there my local one is also shocking, I suspect they are OK for base models but anything else I dont think they have a clue, I dread to think what will happen when the i8's start playing up!
By comparison the Mottorad dealers seem very good, I have been using the one in Alton (Hampshire) even though it is a 120 mile round trip for me as they are that good. I had the right hand switch gear fail earlier this year (starter switch) and even though it is a 2011 bike they replaced both the right and left sides free of charge (parts and labour)
I had my DME replaced at the dealer before they realised it was a simple O2 sensor, all under warranty of course.
I wouldn't let this particular episode put you off they aren't unreliable cars on the whole. My Z4m was more trouble than my E92, but the dealer does seem less educated on how to fix it this time around.
I wouldn't let this particular episode put you off they aren't unreliable cars on the whole. My Z4m was more trouble than my E92, but the dealer does seem less educated on how to fix it this time around.
I use the same dealer for bikes and cars, although the techs are obviously different (not difficult to work out which dealer in the NW now). Double frustration is that the Dealer Principal doesn't really seem that bothered about losing my new car & bike custom and servicing loyalty. Maybe I'm an awkward customer by expecting my car to work.
I find that attitude staggering given how much money you must have put there way over the years. I almost get that my lot aren't interested in a 9 year old car but it all sets a perception for when the time comes to change and I did buy it off them in the first place.
So you will be going for an R1 when it comes to change then
So you will be going for an R1 when it comes to change then
In fairness the E9X M3 only suffers two weaknesses, throttle actuators (where the plastic (!!) gears brake down and/or circuit board is fried) and more seriously the conrod bearings. Some go very early at 25K, others are never replaced and live in high-mileage engines.
While the first problem was most likely related to the conrod bearings, the current problems are linked to the inability of the dealer to properly diagnose the problems following the replacement engine, so not really a reflection of the E9X engine design but more incompetence of the dealer.
Wishing you good luck with a resolution to the problem.
While the first problem was most likely related to the conrod bearings, the current problems are linked to the inability of the dealer to properly diagnose the problems following the replacement engine, so not really a reflection of the E9X engine design but more incompetence of the dealer.
Wishing you good luck with a resolution to the problem.
Yes plenty. I had yet another Amber engine management warning light come on about three weeks ago, which took the usual 10 days to fix. It's now with solicitors, with the FOS being the second stage of the process. BMW UK have zero interest in this, although my contract is with the dealer who does seem reasonably concerned and is trying to resolve this. They made a derisory offer initially, we're now up to a more acceptable figure, but I want cash, not a big trade in figure.
I'll see what the FOS say before accepting anything, or deciding whether to litigate. It's a shame BMW UK aren't interested, as if it does litigate, it'll be their brand being plastered over social networks and fora by me.
I'll see what the FOS say before accepting anything, or deciding whether to litigate. It's a shame BMW UK aren't interested, as if it does litigate, it'll be their brand being plastered over social networks and fora by me.
LoonR1 said:
Yes plenty. I had yet another Amber engine management warning light come on about three weeks ago, which took the usual 10 days to fix. It's now with solicitors, with the FOS being the second stage of the process. BMW UK have zero interest in this, although my contract is with the dealer who does seem reasonably concerned and is trying to resolve this. They made a derisory offer initially, we're now up to a more acceptable figure, but I want cash, not a big trade in figure.
I'll see what the FOS say before accepting anything, or deciding whether to litigate. It's a shame BMW UK aren't interested, as if it does litigate, it'll be their brand being plastered over social networks and fora by me.
Any luck with the actual error codes stored?I'll see what the FOS say before accepting anything, or deciding whether to litigate. It's a shame BMW UK aren't interested, as if it does litigate, it'll be their brand being plastered over social networks and fora by me.
jcolley said:
Any luck with the actual error codes stored?
I haven't got the codes and wouldn't know what to do with them if I did. I'm not interested in them fixing it now. Since the engine blew up, the car has had 10 visits to them for between 3 and 21 days and they don't seem capable of fixing it. The arguments have got legal and they can stay that way for all I care. Gassing Station | M Power | Top of Page | What's New | My Stuff