WORST BMW DEALERS

[Jazzer]

What the fk is wrong with these I-phones!?


WTF?

[pattyg]

Stratstone Harrogate was great for sales.
Eastern BMW great for service....the other Edinburgh dealer is horrendous.

[TallTony]

turboman786 said:

I ended up buying my 740d from Harrogate BMW who were impeccable.

I could not have had a more different experience. They supplied my 320d coupe 4 years ago and I genuinely have never experienced worst service. I was lied to, ripped off (and then lied to when I caught them out), lied to some more and then when I got the car 4/5 months late (after they ordered the wrong spec twice) they had put a G instead of a H on the registration plates.

I now use York and they are superb.

[ratty6464]

Bought an m3 from Cooper Sunderland and were awful throughout the deal and after sales service. Including damaging a rear alloy, putting the wrong grade oil in the boot, in the running in service they didn't change the oil in the manual gearbox as they said it was sealed - it took 2 phone calls and me to find a bmw work instruction online for them to realise and bring it back in.
They also gave my old zed an inspection 2 instead of inspection 1 - I don't mind though as it was free on the service pack

Bmw sytner Leicester have always been excellent for both sales and servicing.

[Tea Pot One]

I have good experience of Vines Guildford over 4 cars - always been helpful, knowledgeable and courteous.

I am currently dealing with Cooper Reading who have been very good offering me 100% money back on a car I bought which has had repeated problems - but their central finance dept in Sunderland seem pants at actually refunding the money !! I get the impression the sales staff are very frustrated at the delays ... as I am ! One week so far and waiting to refund £26K. When I last traded a car in they took 3 weeks to pay the money for the trade in to my account.

As I say though sales staff very polite and helpful ... but tied by their accounts being centralised.

[HannsG]

Wolverhampton Benham are complete ste. I go to Oldbury...excellent service!

[neutral 3]

Cooper Chelmsford....shockingly dreadfully dire customer service and blatant lies is an understatement ! Don't touch em with a barge pole !

[HairyMaclary]

Not bmw franchise but there is a rather large vehicle planet in Kent that I wouldn't spend my hard earned at. Useless salesmen and pushy receptionists.

[MattOz]

Rybrook in Warwick are excellent in my experience. As are Rybrook in Worcester. I've also bought from Coopers in Reading and the sales gig was very accommodating.