This f*cking car is f*cked (AGAIN!!!)

[Schermerhorn]

JMBMWM5 said:

Schermerhorn said:

Well, it still has its warranty so all the problems will by fixed by the dealer under warranty.

It could turn into a museum show piece I suppose if they cannot sell it on. The engine still works

I bought a new X3 a few years back, and on the way home the steering failed, it nearly killed use. It was the rack that failed.

Totally unacceptable. We can both empathise with each others' situation.

I've written the supplying dealer an email and spoken to my sales man. They will get back to me. I just hope - for their sake - they do not try and sneak out of this one as I am willing to take this much much further than it ought to go, purely for principle sake.

Update - Had a call back from them and they are taking the absolute piss "a steering rack can fail on any car, lucky you have a warranty...could have been expensive....ouch" sort of bks.

They are totally against me rejecting the car and getting my money back and were more interested in PXing the car (after giving me a stupid low figure valuation for mine) and giving me insulting figures or trying to sell me another car.

Looks like this may just have to go legal if they want to be dicks about it.

Edited by Schermerhorn on Monday 17th November 17:41

[JMBMWM5]

Schermerhorn said:

Totally unacceptable. We can both empathise with each others' situation.

I've written the supplying dealer an email and spoken to my sales man. They will get back to me. I just hope - for their sake - they do not try and sneak out of this one as I am willing to take this much much further than it ought to go, purely for principle sake.

Update - Had a call back from them and they are taking the absolute piss "a steering rack can fail on any car, lucky you have a warranty...could have been expensive....ouch" sort of bks.

They are totally against me rejecting the car and getting my money back and were more interested in PXing the car (after giving me a stupid low figure valuation for mine) and giving me insulting figures or trying to sell me another car.

Looks like this may just have to go legal if they want to be dicks about it.

Edited by Schermerhorn on Monday 17th November 17:41

I am dealing with BMW UK now over the Adaptive High beem assist that does NOT work properly on any new M6, they are F**king useless and offered me £250 to spend in there dealerships as compensation !!!!!, for a system they advertise as STD fitting on the car in there Brochure!!!!.
My last BMW I think.

[W8PMC]

JMBMWM5 said:

am dealing with BMW UK now over the Adaptive High beem assist that does NOT work properly on any new M6, they are F**king useless and offered me £250 to spend in there dealerships as compensation !!!!!, for a system they advertise as STD fitting on the car in there Brochure!!!!.
My last BMW I think.

In what way isn't it working properly though?I really don't think the overall concept works that well & i've never bought into it so much prefer engaging High Beam manually. Didn't like it in the first Audi that had it fitted & not a fan of it in my M5, but maybe that's just me.

[longintheleg]

Scherm, why haven't you rejected this car yet?

I understand your frustrations but this is becoming a joke.

[jammy_basturd]

Loss of power assistance on the steering at anything other than low speed isn't so much a problem, since the increased speed of the wheel turning helps to pivot the wheel laterally.

Loss of power assistance at low speed is quite surprising and much more dangerous if you're pulling out of a junction.

Complete loss of steering I wouldn't want to contemplate!

[Schermerhorn]

longintheleg said:

Scherm, why haven't you rejected this car yet?

I understand your frustrations but this is becoming a joke.

I have been trying.

All I keep getting is "you cant reject it. You have to give them a chance to fix it. We can PX it and discuss figures etc but we wont let you reject it"

Now I suspect they will be hearing from my brief. I may even sue them. Utter w*nkers.

Game on now.

PS - If I were you I would think long and hard about getting that V10 E61 M5 Touring. Mine was a full AUC car, full serice history etc and still went wrong....big time....repeatedly. Worth thinking about.

Edited by Schermerhorn on Tuesday 18th November 07:37

[JMBMWM5]

W8PMC said:

In what way isn't it working properly though?I really don't think the overall concept works that well & i've never bought into it so much prefer engaging High Beam manually. Didn't like it in the first Audi that had it fitted & not a fan of it in my M5, but maybe that's just me.

All M6 GC and M6 just dip headlights on pitch black roads, the Adaptive HBA boxes out on-coming cars and cars you are passing still on FULL beem, so you see much more road and the lights go around corners ect.
BMW UK are just fking around the problem, 7 of us with these cars have complained and frankly been fobbed off.
I am really pissed at this attitude from them as I had rejected one new car because it did not have this system and was promised it would be on the later car................... IT IS NOT ON IT.

[The Stiglet]

Schermerhorn said:

All I keep getting is "you cant reject it. You have to give them a chance to fix it. We can PX it and discuss figures etc but we wont let you reject it"

Edited by Schermerhorn on Tuesday 18th November 07:37

Burn it

Or leave it in a st hole until it gets nicked.

Kill the M6, Kill the M6!!

[FamilyDub]

The Stiglet said:

Get rid of it. I've read nothing but problems from you. It's only a car and it's not worth the hassle.

I'm not in the M-Power section often, but I can count on seeing a thread about your M6 being broken...

Time to get shot, I feel.

Edited by FamilyDub on Tuesday 18th November 12:51

[burwoodman]

FamilyDub said:

The Stiglet said:

Get rid of it. I've read nothing but problems from you. It's only a car and it's not worth the hassle.

I'm not in the M-Power section often, but I can count on seeing a thread your M6 being broken...

Time to get shot, I feel.

Rejection whilst not impossible will be a very long and stressful process. I would seriously look at PX and stress that they have to get you out of it and into something else at a favourable rate. Have you pulled the entire warranty record. It may well show that the car has been a dog since new! This would support your case.

[TheHound]

JMBMWM5 said:

ll M6 GC and M6 just dip headlights on pitch black roads, the Adaptive HBA boxes out on-coming cars and cars you are passing still on FULL beem, so you see much more road and the lights go around corners ect.
BMW UK are just fking around the problem, 7 of us with these cars have complained and frankly been fobbed off.
I am really pissed at this attitude from them as I had rejected one new car because it did not have this system and was promised it would be on the later car................... IT IS NOT ON IT.

If it was advertised as standard in the brochure threaten them under the Consumer Protection Regulations. It is a criminal offense to breach these and could result in someone getting a criminal record possibly including prison time. They will soon back down if you threatening this.

[Schermerhorn]

Rejection could be a long and drawn out process even with lawyers etc involved. I may just have to agree to a different car but with favourable terms

- such as transferring GAP insurance over on their dime (which shouldn't cost anything)
- Better offer than 50p per mile knocked off (standing to lose another £1500 on that)
- Large contribution from BMW/Sytner themselves (£1500 so far on that)
- 2 year AUC warranty on a car if I get one rather than the standard 1 year they usually offer

I'll keep pushing

I've seen these two so far that I like

535D F10, (120,000+ miles though!)

http://usedcars.sytnerleicesterbmw.co.uk/showroom/...

and this

BMW Z4 M Coupe

http://usedcars.sytnerleicesterbmw.co.uk/showroom/...

The latter could turn out to be an investment, whereas the 535D is probably as quick as the Z (or even the M6) in real world conditions.

[shawn 968cs]

You have consumeer rights https://www.gov.uk/consumer-protection-rights, if its not safe to drive and you had it for less than a certain time period (Not sure what it is 28 days?)
You are entilled to your money back.
They will do everything to persude you not too.
If they keep dragging their heels, just mention you are in contact with BBC watchdog.
It worked for me, got full refund on my F80 M3 with hand brake assist that stuck on whilst on M6 in stop go traffic.
Rgds
Shawn

[burwoodman]

shawn 968cs said:

You have consumeer rights https://www.gov.uk/consumer-protection-rights, if its not safe to drive and you had it for less than a certain time period (Not sure what it is 28 days?)
You are entilled to your money back.
They will do everything to persude you not too.
If they keep dragging their heels, just mention you are in contact with BBC watchdog.
It worked for me, got full refund on my F80 M3 with hand brake assist that stuck on whilst on M6 in stop go traffic.
Rgds
Shawn

It would appear your car was new-different kettle of fish. What the OP is doing is the correct process. Hard nosed negotiation.

[Bebee]

Get your mate Alastair Campbell to write to BMW, he will put a spin on it.

[Schermerhorn]

Bebee said:

Get your mate Alastair Campbell to write to BMW, he will put a spin on it.

Haha. Alistair is an even bigger w*nker than some of these salesman I've come across

shawn 968cs said:

You have consumeer rights https://www.gov.uk/consumer-protection-rights, if its not safe to drive and you had it for less than a certain time period (Not sure what it is 28 days?)
You are entilled to your money back.
They will do everything to persude you not too.
If they keep dragging their heels, just mention you are in contact with BBC watchdog.
It worked for me, got full refund on my F80 M3 with hand brake assist that stuck on whilst on M6 in stop go traffic.
Rgds
Shawn

Mine has been nearly a year now but it has been a year full of problems; all of them well documented on here.

To add insult to injury, the sales guy tried to accuse me of trying to run an M6 for a year for free. I said "yeah....that would be true if the thing didn't try to f*cking kill me when the steering completely failed".

[Terminator X]

SAS Tom said:

Tip for next time, try stopping if you can't steer.

And they tell us that all will be fine when the driver-less car arrives!

TX.

[AMDB9]

Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...

PS Im talking from experience here ;-)

Glad you are both safe.

[Schermerhorn]

AMDB9 said:

Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...

PS Im talking from experience here ;-)

Glad you are both safe.

There is an idea! Cheers for that.

I am getting two names, Tim Abbott and Graham Grieve.

Which one did you communicate with?

[YoungMD]

I would suggest you buy yourself a nice little run about that will do you for a few months and then park the M6 outside the dealership posting the keys and all the documents and stating precisely what you want complete with a detailed list of all the issues you have had.

It's really hard for a garage not to deal with a car in their possession. I did this on a second hand car a few years ago and in the end (3 months later) I got the full amount paid back.

It's a game of chicken, hold your nerve and do not back down with what you want!!