This f*cking car is f*cked (AGAIN!!!)
Discussion
JMBMWM5 said:
ll M6 GC and M6 just dip headlights on pitch black roads, the Adaptive HBA boxes out on-coming cars and cars you are passing still on FULL beem, so you see much more road and the lights go around corners ect.
BMW UK are just fking around the problem, 7 of us with these cars have complained and frankly been fobbed off.
I am really pissed at this attitude from them as I had rejected one new car because it did not have this system and was promised it would be on the later car................... IT IS NOT ON IT.
Fair enough, but honestly the system is purely a gadget & at best a nice to have. I don't think any of these systems work that well & i never use mine.BMW UK are just fking around the problem, 7 of us with these cars have complained and frankly been fobbed off.
I am really pissed at this attitude from them as I had rejected one new car because it did not have this system and was promised it would be on the later car................... IT IS NOT ON IT.
Schermerhorn said:
AMDB9 said:
Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...
PS Im talking from experience here ;-)
Glad you are both safe.
There is an idea! Cheers for that.PS Im talking from experience here ;-)
Glad you are both safe.
I am getting two names, Tim Abbott and Graham Grieve.
Which one did you communicate with?
Tim Abbott tim.abbott@bmw.co.uk
CC jane.noble@bmw.co.uk,
CC customer.service@bmw.co.uk
It works - be stern but not rude.
AMDB9 said:
Schermerhorn said:
AMDB9 said:
Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...
PS Im talking from experience here ;-)
Glad you are both safe.
There is an idea! Cheers for that.PS Im talking from experience here ;-)
Glad you are both safe.
I am getting two names, Tim Abbott and Graham Grieve.
Which one did you communicate with?
Tim Abbott tim.abbott@bmw.co.uk
CC jane.noble@bmw.co.uk,
CC customer.service@bmw.co.uk
It works - be stern but not rude.
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luckI hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.
Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luckI hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.
Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
I remember that video - I remember thinking "what an idiot!!!" and here I am in a similar position myself 18 months later
I've emailed 5 people so hopefully will get at least one response.
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luckI hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.
Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
burwoodman said:
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luckI hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.
Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
Schermerhorn said:
burwoodman said:
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luckI hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.
Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
Tony- just to confirm. Any BMW dealer can access the warranty record. It's centralised and shared across the network. You do not need to contact the supplying dealer or dealers that did various work. On the main BMW forum i'm sure you will find a Phr who works at BMW who can help. I did but it was back in 2004 and cant remember who it was.
TheHound said:
If it was advertised as standard in the brochure threaten them under the Consumer Protection Regulations. It is a criminal offense to breach these and could result in someone getting a criminal record possibly including prison time. They will soon back down if you threatening this.
Abbott has gone, it's grieve now.AMDB9 said:
All sorted?
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.
I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.
Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Schermerhorn said:
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.
Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.
I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.
Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Don't get done, get Dom!!!Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.
I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.
Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
shibby! said:
I suppose I almost want this car.
By the time it's been fixed again, it's probably had more new parts than a new car!
What a pisser.
Put it this way, it has cost me ZERO in parts and labour.By the time it's been fixed again, it's probably had more new parts than a new car!
What a pisser.
All I've paid for is fuel, tax and insurance. The car still has EXACTLY 372 days left of an AUC warranty (expires Nov 30th 2015). They can't NOT fix it.
It won't need another major service for at least 18-24 months going by my annual mileage. The only smaller service item required is an oil change which is still 2000 miles away (or 6 months).
I reckon I've saved £5000 in parts and labour over the last year. Sure, it has depreciated, but which high performance car does not?
Park it locked in prime spot the main dealers having a large note detailing the faults rendering the car unsafe and not fit for purpose. make sure the note is factual and easily read by arriving potential clients.
take photos of car, attach note re faults, email to boss at bmw.
hide keys at home and advise insurance company that car at dealers for repairs, therefore not your risk.
email dealer saying car at your premises awaiting rectification of faults and AA inspection being done before any acceptance.
it may work or at least provoke some concern.
buy a £1k reliable runaround to visit the dealership and sick bmw.
hth, another mr angry at times.
take photos of car, attach note re faults, email to boss at bmw.
hide keys at home and advise insurance company that car at dealers for repairs, therefore not your risk.
email dealer saying car at your premises awaiting rectification of faults and AA inspection being done before any acceptance.
it may work or at least provoke some concern.
buy a £1k reliable runaround to visit the dealership and sick bmw.
hth, another mr angry at times.
Schermerhorn said:
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.
Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.
I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.
Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Hope watchdog gets you a favourable result, when I mentioned the program I am sure it helped get me the result I requested from the start.Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.
I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.
Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Ps did you mention that you have posted about the issue on pistonheads? hopefully they realise it reaches far and wide an audience as well as watchdog, and give you your full money back and a good deal on a replacement ASAP
Rgds
Shawn
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