This f*cking car is f*cked (AGAIN!!!)

This f*cking car is f*cked (AGAIN!!!)

Author
Discussion

W8PMC

3,345 posts

237 months

Tuesday 18th November 2014
quotequote all
JMBMWM5 said:
ll M6 GC and M6 just dip headlights on pitch black roads, the Adaptive HBA boxes out on-coming cars and cars you are passing still on FULL beem, so you see much more road and the lights go around corners ect.
BMW UK are just fking around the problem, 7 of us with these cars have complained and frankly been fobbed off.
I am really pissed at this attitude from them as I had rejected one new car because it did not have this system and was promised it would be on the later car................... IT IS NOT ON IT.
Fair enough, but honestly the system is purely a gadget & at best a nice to have. I don't think any of these systems work that well & i never use mine.

AMDB9

2,714 posts

206 months

Tuesday 18th November 2014
quotequote all
Schermerhorn said:
AMDB9 said:
Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...

PS Im talking from experience here ;-)

Glad you are both safe.
There is an idea! Cheers for that.

I am getting two names, Tim Abbott and Graham Grieve.

Which one did you communicate with?
I emailed Tim Abbot and CC'd Jane Noble (his right hand lady)

Tim Abbott tim.abbott@bmw.co.uk
CC jane.noble@bmw.co.uk,
CC customer.service@bmw.co.uk

It works - be stern but not rude.

Schermerhorn

Original Poster:

4,342 posts

188 months

Tuesday 18th November 2014
quotequote all
AMDB9 said:
Schermerhorn said:
AMDB9 said:
Google BMW UK CEO and email him directly. You will be surprised that he personally replies and will most likely sort it out...good luck...

PS Im talking from experience here ;-)

Glad you are both safe.
There is an idea! Cheers for that.

I am getting two names, Tim Abbott and Graham Grieve.

Which one did you communicate with?
I emailed Tim Abbot and CC'd Jane Noble (his right hand lady)

Tim Abbott tim.abbott@bmw.co.uk
CC jane.noble@bmw.co.uk,
CC customer.service@bmw.co.uk

It works - be stern but not rude.
Thanks. Will try that tomorrow. Wish me luck!

shawn 968cs

220 posts

202 months

Tuesday 18th November 2014
quotequote all
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luck
I hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.

Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0

Schermerhorn

Original Poster:

4,342 posts

188 months

Wednesday 19th November 2014
quotequote all
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luck
I hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.

Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
Cheers Shawn.

I remember that video - I remember thinking "what an idiot!!!" and here I am in a similar position myself 18 months later biggrinbiggrinbiggrin

I've emailed 5 people so hopefully will get at least one response.

burwoodman

18,709 posts

245 months

Wednesday 19th November 2014
quotequote all
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luck
I hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.

Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
I purchased an 18 month old 7 series years ago (745). It broke down constantly-BMW wanted to keep fixing. I rejected the car. they refused to take it back until I had an idea. I collected the FULL warranty work print out from BMW (a ph'r who worked at a dealers printed it out) and wow, 20 pages of work since new. The car was a fkn lemon. I rang the previous(first owner) and he refused to say a word so i smelt a rat. Eventually he agreed to answer questions so i said 'did you reject the car' 'yes'. 'did bmw give you a brand new replacement 'yes' armed with that i told bmw i caught them out. they immediately refunded the full purchase. i actually purchased a new E46 M3 at the time.

Schermerhorn

Original Poster:

4,342 posts

188 months

Wednesday 19th November 2014
quotequote all
burwoodman said:
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luck
I hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.

Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
I purchased an 18 month old 7 series years ago (745). It broke down constantly-BMW wanted to keep fixing. I rejected the car. they refused to take it back until I had an idea. I collected the FULL warranty work print out from BMW (a ph'r who worked at a dealers printed it out) and wow, 20 pages of work since new. The car was a fkn lemon. I rang the previous(first owner) and he refused to say a word so i smelt a rat. Eventually he agreed to answer questions so i said 'did you reject the car' 'yes'. 'did bmw give you a brand new replacement 'yes' armed with that i told bmw i caught them out. they immediately refunded the full purchase. i actually purchased a new E46 M3 at the time.
The hard part is trying to get all the warranty history on this car. Supplying dealer will be seriously reluctant or un-cooperative in this matter I feel.

burwoodman

18,709 posts

245 months

Wednesday 19th November 2014
quotequote all
Schermerhorn said:
burwoodman said:
shawn 968cs said:
Schermerhorn said:
Thanks. Will try that tomorrow. Wish me luck!
Good luck
I hope BMW get grip on customer service soon, from my experience they are losing their way somewhat, and not facing facts there are issues with certain models that need attention and not to stick their heads in the sand, otherwise they will lose the loyal customers and market share.

Looks like other people have had issues with M6 https://www.youtube.com/watch?v=1c7FzXygCG0
I purchased an 18 month old 7 series years ago (745). It broke down constantly-BMW wanted to keep fixing. I rejected the car. they refused to take it back until I had an idea. I collected the FULL warranty work print out from BMW (a ph'r who worked at a dealers printed it out) and wow, 20 pages of work since new. The car was a fkn lemon. I rang the previous(first owner) and he refused to say a word so i smelt a rat. Eventually he agreed to answer questions so i said 'did you reject the car' 'yes'. 'did bmw give you a brand new replacement 'yes' armed with that i told bmw i caught them out. they immediately refunded the full purchase. i actually purchased a new E46 M3 at the time.
The hard part is trying to get all the warranty history on this car. Supplying dealer will be seriously reluctant or un-cooperative in this matter I feel.
Yes-the old 'it's confidential' bs. Any dealer can print it out. You need to find someone on these boards who is able to do a lookup for you.

burwoodman

18,709 posts

245 months

Wednesday 19th November 2014
quotequote all
Tony- just to confirm. Any BMW dealer can access the warranty record. It's centralised and shared across the network. You do not need to contact the supplying dealer or dealers that did various work. On the main BMW forum i'm sure you will find a Phr who works at BMW who can help. I did but it was back in 2004 and cant remember who it was.

AMDB9

2,714 posts

206 months

Wednesday 19th November 2014
quotequote all
Any reply? I got a reply in 45 mins!!

Schermerhorn

Original Poster:

4,342 posts

188 months

Thursday 20th November 2014
quotequote all
Not from either Jane Noble or Tim Abbot as of yet. Hoping for a speedy resolution to it all!

JMBMWM5

2,283 posts

197 months

Thursday 20th November 2014
quotequote all
TheHound said:
If it was advertised as standard in the brochure threaten them under the Consumer Protection Regulations. It is a criminal offense to breach these and could result in someone getting a criminal record possibly including prison time. They will soon back down if you threatening this.
Abbott has gone, it's grieve now.

AMDB9

2,714 posts

206 months

Monday 24th November 2014
quotequote all
All sorted?

Schermerhorn

Original Poster:

4,342 posts

188 months

Monday 24th November 2014
quotequote all
AMDB9 said:
All sorted?
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.

Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.

I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.

Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.

shibby!

921 posts

197 months

Monday 24th November 2014
quotequote all
I suppose I almost want this car.

By the time it's been fixed again, it's probably had more new parts than a new car!

What a pisser.


cs1874

146 posts

169 months

Monday 24th November 2014
quotequote all
Schermerhorn said:
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.

Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.

I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.

Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Don't get done, get Dom!!!

Schermerhorn

Original Poster:

4,342 posts

188 months

Monday 24th November 2014
quotequote all
shibby! said:
I suppose I almost want this car.

By the time it's been fixed again, it's probably had more new parts than a new car!

What a pisser.
Put it this way, it has cost me ZERO in parts and labour.

All I've paid for is fuel, tax and insurance. The car still has EXACTLY 372 days left of an AUC warranty (expires Nov 30th 2015). They can't NOT fix it.

It won't need another major service for at least 18-24 months going by my annual mileage. The only smaller service item required is an oil change which is still 2000 miles away (or 6 months).

I reckon I've saved £5000 in parts and labour over the last year. Sure, it has depreciated, but which high performance car does not?




urquattro

755 posts

185 months

Monday 24th November 2014
quotequote all
Park it locked in prime spot the main dealers having a large note detailing the faults rendering the car unsafe and not fit for purpose. make sure the note is factual and easily read by arriving potential clients.
take photos of car, attach note re faults, email to boss at bmw.

hide keys at home and advise insurance company that car at dealers for repairs, therefore not your risk.

email dealer saying car at your premises awaiting rectification of faults and AA inspection being done before any acceptance.

it may work or at least provoke some concern.

buy a £1k reliable runaround to visit the dealership and sick bmw.

hth, another mr angry at times.madmad


shawn 968cs

220 posts

202 months

Monday 1st December 2014
quotequote all
Schermerhorn said:
Grieve seems to be as useful as a chocolate fire extinguisher. No response from him and been 4 days.

Jane Noble seems to be on holiday and left her colleagues in charge of all correspondence.

I got an email back on the 21st saying they'll be supporting the retailers decision - ie not to reject it.

Today is my birthday so I can't be bothered getting worked up over this. I'll just let them know I've contacted a solicitor and Watchdog and we'll take it from there. If they want dig their heels in, I'm more than willing to give both barrels.
Hope watchdog gets you a favourable result, when I mentioned the program I am sure it helped get me the result I requested from the start.
Ps did you mention that you have posted about the issue on pistonheads? hopefully they realise it reaches far and wide an audience as well as watchdog, and give you your full money back and a good deal on a replacement ASAP
Rgds
Shawn

MuZiZZle

680 posts

189 months

Tuesday 2nd December 2014
quotequote all
For what it's worth I'd subscribe to Which magazine, as a member you get their legal team free, they're pretty good and Which is as scarey as Watchdog to companies.

Keep at them!