E60 M5 Rod Bearing Failure! - Advice Really Appreciated

[Lazyjames]

Hello again. Well, the warranty declined the claim. Here is the last couple of pages of the technicians report they based it on. Little wonder it was declined when the dealership stated it was due to low oil or hard driving. I've started a thread on M5board to ask if anybody has or knows someone who has had a similar job done under warranty, to give me an easy appeal.

[JMBMWM5]

According to that last page, they are making an "assumption" as to probable cause, as you have only had the car 4 weeks or so, how could this damage get caused in such a time as the dealership had given a clean bill of health on sale!.
Take the legal route.

[jamoor]

Wow you've been shafted, these rod bearings are consumables in some instances, you can replace them and be back on the road, you don't even need to remove the engine.

It's obvious they have no clue about M engines.

Edited by jamoor on Friday 31st July 09:15

[Thepaperboy]

I think the 2 comments made regarding running on low oil or driving too hard are not valid.

As you know if the oil level drops on an M5 you get warnings on the dashboard and the idrive every time you start the engine and the warning light doesn't go out until you top it up so I am not sure how this could be missed unless there was a fault with the sensor.

As regarding driving the car excessively hard..... it's an M5 which is what it is designed for!!!

If you need anybody to rebuild this engine I know a BMW specialist in the southwest who have rebuilt these engines before and he is brilliant.

[pidsy]

surely that final damning comment is the opinion of one non-specialist M-car mechanic. how can BMW Uk or Mondial take that as an acceptable way to deny your claim?

i'd be straight back on the BMW UK and get them to take the car to a reputable M dealer for a proper opinion.

[Wills2]

If there are no other signs within the engine of oil starvation and no logs in the DME then they are talking cobblers.

As for driving the car excessively, you can't drive the car with your foot to the floor all the time unless it did all its miles on a race track? It's got an SMG box so you can't perform a "money shift" and a rev limiter, so again cobblers.

I find the position of the dealer strange, the ones I deal with want to help with the claim and do the work?

The car needs to go to another dealer, or demand Mondial send their own engineers in and you witness the inspection and or get your own to do an inspection.

Edited by Wills2 on Friday 31st July 09:36

[Lazyjames]

Spoken to BMW, seems like i am in quite a pickle! The warranty company have revealed car does not have a full service history, it had a minor service done when it should have been a major.

Plus there were low oil warning logs dating back from before i owned the car.

Its unfortunate the dealer didn't pick up on either of these key facts before i authorised the engine removal, but i need to take stock of the situation before i decide what to do next.

Thanks for all the help, i feel i need a holiday.

[Lazyjames]

Thepaperboy said:

I think the 2 comments made regarding running on low oil or driving too hard are not valid.

As you know if the oil level drops on an M5 you get warnings on the dashboard and the idrive every time you start the engine and the warning light doesn't go out until you top it up so I am not sure how this could be missed unless there was a fault with the sensor.

As regarding driving the car excessively hard..... it's an M5 which is what it is designed for!!!

If you need anybody to rebuild this engine I know a BMW specialist in the southwest who have rebuilt these engines before and he is brilliant.

Please can you let me know the details of the specialist? Working out my list of options and want a full picture. Thank you

[jamoor]

U

Lazyjames said:

Spoken to BMW, seems like i am in quite a pickle! The warranty company have revealed car does not have a full service history, it had a minor service done when it should have been a major.

Plus there were low oil warning logs dating back from before i owned the car.

Its unfortunate the dealer didn't pick up on either of these key facts before i authorised the engine removal, but i need to take stock of the situation before i decide what to do next.

Thanks for all the help, i feel i need a holiday.

Looks like the dealer wanted to make some money regardless.

[essayer]

Why have they removed the whole engine rather than just taking off the sump? Is this not possible on the E60?

[Shaoxter]

Lazyjames said:

Spoken to BMW, seems like i am in quite a pickle! The warranty company have revealed car does not have a full service history, it had a minor service done when it should have been a major.

There's no minor or major servicing on these cars, it's CBS (condition based servicing). Which item specifically was missed off?

[Soov535]

thatsprettyshady said:

darreni said:

Lazyjames said:

The seller of the car did sell it privately as his own car for cash, from his home address. I also was driving it for over 5 weeks and 800 miles, so i assumed the Mondial warranty was my first port of call.

That ad looks like a dealer ad, showing dealer facilities.

The only thing I can think of that would make a tech say that there is no point it logging it as a warranty claim, is if the car was previously known to BMW & the fault already recorded. This may have shown up on the BMW history or diagnostic when checked.

Call me cynical but I think the dealer knew of the problems so sold it as his own car to avoid the impending warranty work.

1000% this.

[Soov535]

Lazyjames said:

Spoken to BMW, seems like i am in quite a pickle! The warranty company have revealed car does not have a full service history, it had a minor service done when it should have been a major.

Plus there were low oil warning logs dating back from before i owned the car.

Its unfortunate the dealer didn't pick up on either of these key facts before i authorised the engine removal, but i need to take stock of the situation before i decide what to do next.

Thanks for all the help, i feel i need a holiday.

You have to go after the dealer you bought it from.

He's a dealer, clearly. This was a dealer sale dressed up as private.

He knew the engine was lunched and offloaded it onto you. You've been turned over.

The gap in the SH and the low oil logs stuff you.



It's time to go medieval. He's (a) a trader pretending to be a private seller (b) probably not declaring the cash from your purchase to VAT and HMRC.

I suggest that perhaps you visit him with a stout friend and give him seven days to refund you, otherwise it's HMRC and VAT grass lines and the police.

Edited by Soov535 on Friday 31st July 10:56

[darreni]

jamoor said:

U

Lazyjames said:

Spoken to BMW, seems like i am in quite a pickle! The warranty company have revealed car does not have a full service history, it had a minor service done when it should have been a major.

Plus there were low oil warning logs dating back from before i owned the car.

Its unfortunate the dealer didn't pick up on either of these key facts before i authorised the engine removal, but i need to take stock of the situation before i decide what to do next.

Thanks for all the help, i feel i need a holiday.

Looks like the dealer wanted to make some money regardless.

With the insured warranty, you always have to pay for the diagnostic work. If this then results in a valid warranty claim, the diagnostic/stripping work is included in the claim so you don't pay.

If its not a valid claim, then you do pay. This is pretty clear with the mondial warranty.

[darreni]

Soov535 said:

You have to go after the dealer you bought it from.

He's a dealer, clearly. This was a dealer sale dressed up as private.

He knew the engine was lunched and offloaded it onto you. You've been turned over.

The gap in the SH and the low oil logs stuff you.



It's time to go medieval. He's (a) a trader pretending to be a private seller (b) probably not declaring the cash from your purchase to VAT and HMRC.

I suggest that perhaps you visit him with a stout friend and give him seven days to refund you, otherwise it's HMRC and VAT grass lines and the police.

Edited by Soov535 on Friday 31st July 10:56

Used commercial dealers tend to be similar to scrap metal dealers when it comes to threats IME. Not a route I'd look to follow.

[Thepaperboy]

Lazyjames said:

Please can you let me know the details of the specialist? Working out my list of options and want a full picture. Thank you

The garage is Paddock Motors http://www.thepaddockgarage.co.uk/ you need to speak to Mark or Jason they are top guys and I can't recommend them enough.Tell them Ian Pearson recommended them and they will look after you even if it's just for a chat.

[jamoor]

darreni said:

With the insured warranty, you always have to pay for the diagnostic work. If this then results in a valid warranty claim, the diagnostic/stripping work is included in the claim so you don't pay.

If its not a valid claim, then you do pay. This is pretty clear with the mondial warranty.

Well if they had checked the fault codes/low oil logs and service history prior...

[Lazyjames]

I did ask them to check the logs and history before, they said they had done as far as possible.......not far enough obviously.

Made the decision that life is too short, i've spent enough time and money worrying and stressing about this car. I'm going to list it on ebay as is, include engineers report and link to this thread and original ad.

See if i can recoup 8 or 9k, take the 12k hit and move on with my life. Hopefully there will be someone out there who fancies a project rebuild or put in a recon engine.

I'll post the link to the ebay thread when i list it.

Time for a break from M Power - it was a fun but very expensive 5 weeks of driving.

[MitchT]

Lazyjames said:

Hello again. Well, the warranty declined the claim. Here is the last couple of pages of the technicians report they based it on. Little wonder it was declined when the dealership stated it was due to low oil or hard driving.

Hard driving? WTF else is an 'M' made for? More predictable "our st doesn't smell" rhetoric from BMW IMO.

[daz05]

Before selling a warranty they should be checking the respective vehicles are eligible before taking your money, doesn't seem right that they can do that. Service history aside, that was the OPs responsibility to check, but how would someone know if the car has low oil logs from the past. I wasn't aware the DME registered that, are we talking 'add one litre' warning or full stop driving now messages on the idrive?