JLC Master Chrono

[poocherama]

Update - I tracked down a contact email address on watchuseek. JLC customer services replied within 48 hours and confirmed the watch was a priority and that it should be with me by 28th March. Not a bad result all in all. Will keep you posted as to when it actually arrives!

[poocherama]

Update - My watch was returned to me last Thursday, 3 week turnaround, all in all not a bad result.

P

[michael gould]

I also have 2 JLC( 1 of which used to be Yetis and I love it ) ........and they are super elegant watches

[RichB]

poocherama said:

Update - My watch was returned to me last Thursday, 3 week turnaround, all in all not a bad result. P

Looking at this thread as a result of a post you made on the "Grail Watches" thread. So Mr Pooch, what was the final story? You obviously got your watch back but what did they tell you about it stopping?

[poocherama]

RichB said:

ooking at this thread as a result of a post you made on the "Grail Watches" thread. So Mr Pooch, what was the final story? You obviously got your watch back but what did they tell you about it stopping?

Bump.

I never did find out. I will now though, the bloody thing has bust again! It's keeping time but the chrono function is buggered. Say what you like about Rolex but my 9 year old datejust, which has never been serviced, hasn't missed a beat.

I'm looking for a new watch this year and I'd been considering JLC's in gold, not anymore....

Daytona perhaps?

[poocherama]

Staggering. I've just heard from JLC. They want over £800 to repair a watch that is less than a year old, has failed twice and is still under warranty. Apparently it's my fault. Does anyone understand the diagnosis? If they won't repair it under warranty should I take it to an independent?

'Following careful examination of your watch by our Master Watchmaker, diagnostics show that the pusher has
received an impact. This impact has damaged it and caused the movement to malfunction. We therefore conclude
that it is necessary to replace the crown and to perform a complete movement service in order to return your
watch to full working order.

Diagnostics shows that the necessary work is due to accidental damage and therefore we regret that it is not
covered by the guarantee. '





Thank you for sending your Jaeger-LeCoultre timepiece to us for inspection. Following careful examination by our
Master Watchmaker, we recommend the following:

The following interventions and/or components are necessary :

Complete service £740.00

- Complete dismantling of the case and movement
- Ultrasonic cleaning of the case
- Replacement of all gaskets and screws
- Movement cleaning and oiling of components and replacement where applicable
- Escapement and regulation checks
- Dial and hands fitting
- Watch re-assembly
- Water-resistance test
- Movement regulation and Power reserve check
- Control the functioning of the watch for at least 48hrs
- Adjust the clasp

Handling & freight charges £14.40

Replacement of the pusher £80.00
______________________________________

Total : £834.40
______________________________________

The aesthetic interventions and/or components below are suggested options:

Polishing (best possible)- We offer this service complimentary, please specify within your reply should you wish to proceed with this service.

- Polishing of the various elements of the watchcase

Following careful examination of your watch by our Master Watchmaker, diagnostics show that the pusher has
received an impact. This impact has damaged it and caused the movement to malfunction. We therefore conclude
that it is necessary to replace the crown and to perform a complete movement service in order to return your
watch to full working order.

Diagnostics shows that the necessary work is due to accidental damage and therefore we regret that it is not
covered by the guarantee.

We note that your watch is scratched and shows signs of general wear and tear. We therefore suggest to
undertake a professional case polish in order to restore the aesthetic appeal. Please be advised that the polish will
be as best possible, it may be difficult to remove heavy dents or scratches without compromising the shape of the
timepiece.

The approximate completion time will be 8 weeks from approval of the estimate depending on availability of
parts and final quality control.

This estimate is based on an initial inspection. If any additional parts are required, we reserve the right to
re-estimate. Should a new part be required, please note that we will retain the used part.

Please be advised that this quotation is valid for two months.

We remain at your disposal should you have any further queries. We look forward to receiving your response.

We thank you for your continued trust and valued custom.

Edited by poocherama on Monday 19th January 11:42

[PJ S]

Well, did it receive an impact? Think hard.
And when was the last time you used the chronograph? Was it working perfectly then?

JLC watches (if not their movements) are known to be fragile – so none of this unfortunate escapade is in the least bit surprising.

[poocherama]

PJ S said:

Well, did it receive an impact? Think hard.
And when was the last time you used the chronograph? Was it working perfectly then?

JLC watches (if not their movements) are known to be fragile – so none of this unfortunate escapade is in the least bit surprising.

Nope, i'm pretty fastidious about looking after my watches. If it can't be worn regularly without breaking there really is little point in owning it.

[PJ S]

So there's no chance you were perhaps a little heavy-handed, pushing the chrono button?
If not, then you should write to the CEO, explaining the whole sorry saga, and expressing your disappointment in the brand's reliability.
You should also strongly refute the diagnosis' conclusion.
If you paid by CC, then you could also look into the prospect of involving the provider, but you'd need to do that after discussing with the reseller whom your purchase contract is with.
It matters not where they acquired the item (legally of course), but as it's beyond 6 months, the onus of proving it was inherently faulty from day one, lies with you, if you were to invoke the Sale of Goods Act.

Hopefully a well written letter to the CEO will result in not having to pursue things further with the vendor and your CC provider.

[poocherama]

Update.

Never heard a thing from the JLC Boutique, nada, complete radio silence. However I e-mailed the random address provided by a member of watchuseek that helped resolve the first issue I had with the watch. A month later they reply. A month. In a nut shell 'go fk yourself pal'.

So it seems the only way I can communicate with a supposed luxury goods company is through a 3rd party website.

I'm now bored with the whole saga. It's a broken watch after all not a broken person.

As I have no intention what so ever of being fked further by the stty stick that is Richmont group I have a question. Can I get it repaired independently or is the POS destined to be consigned to the back of my sock draw?

P

[andy_s]

^ piss poor.

Wandering around the shops today seeing the obscene amounts of money charged for new watches nowadays in general made me feel nauseous, I couldn't bring myself to justify anything like those prices without having the feeling of being ripped off. Royally.

I'll stick to vintage, at least the depreciation is minimal and anything interesting can quickly be liquidated.

Sympathies OP, V poor show from a prime watch house.

[poocherama]

andy_s said:

^ piss poor.

Wandering around the shops today seeing the obscene amounts of money charged for new watches nowadays in general made me feel nauseous, I couldn't bring myself to justify anything like those prices without having the feeling of being ripped off. Royally.

I'll stick to vintage, at least the depreciation is minimal and anything interesting can quickly be liquidated.

Sympathies OP, V poor show from a prime watch house.

Thanks Andy.

Echoed your sentiments exactly over on watchuseek. I bought a 1968 Omega SM 300 last year, fabulous watch, great service and, to date, keeping time nicely.

I too can't help feeling a little like a mug with regards the JLC. C'est la vie.

[dom9]

poocherama said:

Can I get it repaired independently or is the POS destined to be consigned to the back of my sock draw?

P

I am guessing that Variomatic on here (regular watch forum poster, check out his profile) might be able to do it.

If not, he'll certainly know an independant who can!

I am sending him (Joe) a watch today and he has a great reputation on here

[poocherama]

dom9 said:

I am guessing that Variomatic on here (regular watch forum poster, check out his profile) might be able to do it.

If not, he'll certainly know an independant who can!

I am sending him (Joe) a watch today and he has a great reputation on here

Many thanks, I'll send him and email.

P

[poocherama]

PJ S said:

pooch – did you get my email?
If not, check your junk folder.

Nope - I just realised that the e-mail linked to my PH account is an out of use one. Please could yo send it again?

P

[yeti]

poocherama said:

Never heard a thing from the JLC Boutique, nada, complete radio silence.

The boutique is not what it used to be; the manager left, as did her successor. You profile says you're in London, you need to go down there and state your case. Ask for the names of the people you need to contact at the very least.

If you didn't drop it, stick to your guns.

And no, indies will not be able to get parts to repair it, JLC control the supply as they make everything in-house of course.

[poocherama]

yeti said:

The boutique is not what it used to be; the manager left, as did her successor. You profile says you're in London, you need to go down there and state your case. Ask for the names of the people you need to contact at the very least.

If you didn't drop it, stick to your guns.

And no, indies will not be able to get parts to repair it, JLC control the supply as they make everything in-house of course.

Thank you for this Yeti. I'll bear it in mind as I continue in my struggle for Justice!

[GCH]

yeti said:

The boutique is not what it used to be; the manager left, as did her successor. You profile says you're in London, you need to go down there and state your case. Ask for the names of the people you need to contact at the very least.

If you didn't drop it, stick to your guns.

And no, indies will not be able to get parts to repair it, JLC control the supply as they make everything in-house of course.

A proper JLC boutique is opening further down the street in a few months...should improve things dramatically.

[Variomatic]

yeti said:

And no, indies will not be able to get parts to repair it, JLC control the supply as they make everything in-house of course.

You'd be surprised what's available - difficult, but rarely impossible for parts.

Besides, the chance of a pusher impact that didn't rip the pusher clean off the case being enough to "cause damage to the movement" is doubtful to say the least. The Pusher itself may be bent but loading a service on top of that just because it's your word against no-one is borderline dishonest.

At very least an independent can check to see if the movement is indeed damaged before agreeing to potential extortion - I'd bet a free overhaul on a watch of your choice that it isn't

[gvij]

Why did it break the first time and why did they fix it for free? JLC/PP are known to have weak fragile movements. Between that and parts unavailability they arent really viable as keepers unless having more money than sense or knowing what to spend it on at least!