http://www.creationwatches.com/

[Siscar]

CardShark said:

gaz1234 said:

We'll emailed pics and not had reply.
So notified MasterCard and face booked them...

Bare in mind that there's a time difference between here and there, your email (if sent when you posted here) would have been out of office hours and your FB message would be during the night.

Was the package tampered with or was everything looking good until the outer package was opened? Sounds very odd TBH.

Yes, it all seems a bit hasty to me, give them a chance to respond during one for their weekdays.

[gaz1234]

Cool. I could see of the 3 tapings 2 had been cut with a knife. Even the citizen box and inners are damaged and going moldy

[CardShark]

So the courier could be to blame then, no? I'd be challenging them as well.

Try as I might I really can't imagine creation as being the bad guy in this, though you never know. Fingers crossed for a positive resolution for you.

[magpie215]

packaging has usually been as follows

dhl polythene outer bag
inner cardboard box containing tha actual watch retail box and usually a bit of flow pack.

[Davel]

Did you sign for it and did you mark damaged or opened on the receipt?

I'd be taking it up with DHL.

[geezerbutler]

magpie215 said:

packaging has usually been as follows

dhl polythene outer bag
inner cardboard box containing tha actual watch retail box and usually a bit of flow pack.

Yep, that's how all of mine have been. Sorry to hear about OP's problems. Sounds like package has been rifled en-route.

[gaz1234]

The bag was inside the watch box.
I didn't see the box already opened when postie delivered it.

[magpie215]

gaz1234 said:

The bag was inside the watch box.
I didn't see the box already opened when postie delivered it.

sounding more iike a light fingered courier issue than a creation problem

[bigandclever]

magpie215 said:

gaz1234 said:

you have all been lucky, or i have been unlucky.

box arrives, notice it already been opened, and surprise surprise, no watch, not only that the condition of citizen box st...

emailed them..

Not good news ....believe there after sales service is a bit rubbish please do share how it goes with regards to refund etc

I'd disagree with that ... my dealings with Raul have always been spot on.

[gaz1234]

They are chasing dhl

[magpie215]

gaz1234 said:

They are chasing dhl

sounds good

[gaz1234]

So nothing since they have chased Dhl.
I have spoke to MasterCard.... Given them option to refund or send new one, nothing.
Won't use them again

[WojaWabbit]

Received my second watch from Creation this week and all was well. Can't argue with lack of a branded box as it was almost half uk price and the packaging was all good. Never had a problem first time round either.

I have, however, had plenty of problems with DHL, fed-ex, ups et al.... unfortunately there's not much choice when the seller stipulates the courier.

I think you have just been unlucky OP

[HereBeMonsters]

the accused said:

I got a package a couple of weeks ago delivered by Parcelforce, originally given to DHL in Germany, which had clear signs of being tampered with. I was actually surprised that the Rolex (non date sub) within was still there.

Matching numbers? Not replaced with a fake?

[gaz1234]

they are now asking me the the same pictures that i have already sent them and now want me to fill in a link on on dhl website, but no link...

Still no outcome.

[gaz1234]

Not going well...

[DH01]

I've received my order from Creation watches this morning and have emailed them instantly.
Instruction booklet is a photocopied sheet and is the English section. The day wheel of the watch is a combination of squiggles and dots that I'm not familiar with !

Very poor that no one had spotted this before sending. We'll await the reply.

[bigandclever]

Click your day wheel forward a notch to get the English days. That's Arabic

[Davel]

It's very simple to switch it over to English and should be on the instructions.

[DH01]

Aha ! I'll have a look, thanks.