Citizen Repair Times?

[plasticpig]

A jewelers sent my Watch off to Citizen for a quote for repair (it needs a replacement crown). It's been almost 3 weeks and they haven't heard anything back. Does anyone have any experience of how long it should take?

[PJ S]

If they don't have the part in stock, it'll be ordered from Japan.
I dealt with Citizen directly myself, when I sent my Signature Grand Classic in to be regulated, and they were great to deal with.
Even extra links, for a US only model, which they honour the warranty on, were ordered by way of a full bracelet – and mine was the rose gold/ss version.
So, give them a call and ask if they can give any indication as to when it might be ready by.

[plasticpig]

Thanks. I will give Citizen a try. I think it might be difficult for them to trace though as I don't have the Case Number. It isn't filled in on the warranty card and the jewelers originally said their horologist could fix it.