Seiko skx 007 problem

Seiko skx 007 problem

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Discussion

anonymous-user

Original Poster:

53 months

Monday 6th July 2015
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Hi gang. Just had a new seiko delivered from Creation. Only thing is, the second hand seems to get stuck at either the 18 second, the 45 second, or the minute mark. Needs a firm tap and a good shake to get moving again, or even the knob being pulled out and the time changed slightly before it will kick in again. Does it need a good 24 hour wearing/charging to give it a good boost first? Or just get on to Creation for a replacement? (I realise they're just suppliers and not technically knowledgeable about them). I thought it was a reasonable reliable thing but it's a bit iffy straight out of the box.

TIA guys.

smile

LukeBird

17,170 posts

208 months

Monday 6th July 2015
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Contact Creation and get a new one sent, that's not a problem that's going to fix itself.

Spice_Weasel

2,286 posts

252 months

Monday 6th July 2015
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This ^^^

It's unlikely to be a manufacturing problem (you never know, but very unlikely, I'd say) so may have been dropped in transit.

BTW - the knob is called a crown! smile

CardShark

4,190 posts

178 months

Monday 6th July 2015
quotequote all

Unfortunately you can't hand wind these, I'd give it a gentle shake for a minute or so to be sure that there's sufficient power in the mainspring however if it's sticking at the same points then it does sound like a replacement watch is due.

ETA that whilst they may be quite basic movements within them they're generally quite hardy little things, I'd put this down to bad luck rather than a sign of poor form from Seiko or Creation.

Edited by CardShark on Monday 6th July 11:11

tighthead

24 posts

126 months

Monday 6th July 2015
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If its running fast out the box sometimes a few firm taps on the palm of your hand can solve it,but dont know about with the problem yours has

anonymous-user

Original Poster:

53 months

Tuesday 7th July 2015
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Thanks all. Unfortunately creation aren't being much help. My girlfriend bought the watch a week or so ago in preparation for my return to the UK on Saturday night, but didn't open or check it when it arrived. We've emailed creation but they now say that because the watch is used, they don't have to honour any sort of refund or replacement. I don't know how they class it as used, as it's sat on the side in the box unopened for a week.

Going to try explaining to them again but I expect them to dig their heels in. Which is a shame because it was a small gift to myself and has kind of left a nasty taste.

reggie747

129 posts

126 months

Tuesday 7th July 2015
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Hold it in the palm of one hand and slap this into the palm of your other hand, with moderate force
It sounds like the mainspring is sticky a bit.
Had the same prob with an Orient of mine and that cured it after 2 or 3 slaps.

sad61t

1,100 posts

209 months

Tuesday 7th July 2015
quotequote all
It is faulty. Return it to the retailer under the "Sale of Goods Act 1979" stating that the item is not fit for purpose.
http://www.which.co.uk/consumer-rights/action/how-...

A reasonable time is typically a month, not a week - whatever their website may say. "If you've kept the goods for a while the law says you may have accepted the goods and have lost your right to a full refund. However, you should still have the right to get a repair or replacement." [CAB]

So, at the very least, you should be able to get a replacement.

mikeveal

4,558 posts

249 months

Wednesday 8th July 2015
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I'm not sure where Creation are. A quick whois shows that their website server is located in Miami.

Creation not being in the UK will make things more difficult. If this was the UK, I'd say use the SOGA or the DSRs to insist that the seller takes the items back. I don't even know if these are applicable to overseas sellers and if they are, the difficulty of apply a UK small court judgement to an overseas seller has got to be significant.

So I'd say go for a section 75 Visa Charge back, assuming the purchase was >= £100 and on credit card. You'll need to provide evidence that you've tried to resolve with the vendor and they've refused. You may need to provide evidence that you've tried to return the watch to the seller(requested an RMA number), or made it available for collection. Your credit card company will be jointly and severably liable for these goods and have no choice but to refund you.

If you paid by Visa debit, there is a similar voluntary scheme that (all?) the banks adhere to.Ring your bank and ask for a "Visa charge back". Expect to be fobbed off by your banks call handlers, but be persistent and eventually you'll get through to someone who can send you the forms.

Visa or your bank will refund you, then reclaim the cash from Creation.

HTH.

Edited by mikeveal on Wednesday 8th July 09:06

tighthead

24 posts

126 months

Wednesday 8th July 2015
quotequote all
I've got couple of bits from them before,from memory they're based in thailand or that neck of the woods the cheapest skx007k variant with rubber strap is about £108

CardShark

4,190 posts

178 months

Wednesday 8th July 2015
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Creation are based in Singapore smile

mikeveal

4,558 posts

249 months

Wednesday 8th July 2015
quotequote all
CardShark said:
Creation are based in Singapore smile
Miami & Singapore. Warehouse is Singapore. I asked them using their Live chat. Also pointed the operator to this thread.

CardShark

4,190 posts

178 months

Wednesday 8th July 2015
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I stand corrected smile Never heard of the Miami connection before.

anonymous-user

Original Poster:

53 months

Thursday 9th July 2015
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Thank you all. I'll get back to civilisation tomorrow and get on to them. Mike, that's very good of you.

Again, thanks. PHers to the rescue! smile

anonymous-user

Original Poster:

53 months

Thursday 10th September 2015
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Just to resurrect this'un...

I sent the watch back, after filling in their return forms and jumping through their hoops.

I am STILL waiting for it's replacement... I've chased them via email this morning, and we shall see what their reply says. Which is a shame, because I kind of wanted it for my holiday, which is now been and gone.

It has tainted my Creation customer experience, for sure - I'm not sure if everyone else is just lucky, or very patient, or if I have used up all my karma in a previous life!

Maybe I won't buy my next watch, a vampire Monster, from them any more frown

Janesy B

2,625 posts

185 months

Thursday 10th September 2015
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Did you pay using paypal or credit card? If so pursue that avenue and get your money back.

anonymous-user

Original Poster:

53 months

Thursday 10th September 2015
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Nope, straightforward debit card payment. It's only 110-odd quid so it's not bank-breaking, but it's something I've been looking forward to for about 4 months now! I think I'll just write it off, but would just like to let others know that they're maybe not as perfect as their online reputation would have you believe.

frown

Now, where can I buy an SKX007 from that ISN'T Creation?

Dicky Knee

1,026 posts

130 months

Thursday 10th September 2015
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anonymous-user

Original Poster:

53 months

Thursday 10th September 2015
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Thanks smile

GC8

19,910 posts

189 months

Thursday 10th September 2015
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Visa debit? Charge back.