Ouch !

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Merch131

Original Poster:

815 posts

150 months

Wednesday 22nd June 2016
quotequote all
Got a call from my brother this morning, he's just back from a short golfing holiday in Spain, where this happened to his Explorer.. He says it fell off a bedside table at night when he put it back down after checking the time. It fell two or three feet, onto a concrete floor. He's asked me to get a quote on the cost of repair. There are shards of the crystal jamming the hands, so don't know if the movement has been damaged too. Surprisingly the case looked untouched.

I took it to my local AD, who will send it off the Rolex UK for an estimate, which will take about 10 weeks. I was told its going to need a full service at approx. £450, plus whatever is needed to repair the damage.

Me, I suspect beer may have been involved too...

On the bright side, I got to try on a few rose gold watches, the Sky Dweller is a big old thing and really heavy in gold. The new 40mm DD in rose gold was as nice in real life as in the pics I've seen, though I doubt I'd ever have reason to wear it. While the pick of the bunch was the choc dial rose gold Daytona, that one could be one for the future, but not at AD rrp..




Danm1les

785 posts

141 months

Wednesday 22nd June 2016
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Might be worth emailing these guys some picutres and see what they say?

http://www.watchdoctors.co.uk/

They come up on here time to time as recommended, i've never used them however.

Convert

3,747 posts

219 months

Wednesday 22nd June 2016
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I'd get in touch with Variomatic on here. Top bloke.

jonamv8

3,153 posts

167 months

Wednesday 22nd June 2016
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oh god that doesn't look good poor guy

Jez m

813 posts

196 months

Wednesday 22nd June 2016
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Ouch indeed! Made me reel seeing that picture as i have exactly the same watch... Which I will be placing very carefully on my bedside table from now on! lol

marcosgt

11,030 posts

177 months

Wednesday 22nd June 2016
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Really? It JUST fell from a bedside table?

My son jumped off a moving bus (long story!) and landed on his Pulsar, which didn't look any worse than that!

I suspect there's more to this than meets the eye... wink

M

kashn

194 posts

197 months

Wednesday 22nd June 2016
quotequote all
Happened to me too on my Daytona.

Dropped it while putting it on and fell onto marble floor.
AD has sent it to Rolex and they've quoted £695 to include service and 2 year warranty. Took 6 weeks for quote and been advised upto 10 weeks for repair.

marcosgt

11,030 posts

177 months

Wednesday 22nd June 2016
quotequote all
kashn said:
Happened to me too on my Daytona.

Dropped it while putting it on and fell onto marble floor.
AD has sent it to Rolex and they've quoted £695 to include service and 2 year warranty. Took 6 weeks for quote and been advised upto 10 weeks for repair.
Are Rolex in Switzerland or India? Those turn-round times sound like our offshore software operation! frown

M

anonymous-user

55 months

Wednesday 22nd June 2016
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Is damage like this covered on general contents insurance, or would it have to be a separately listed item?

Paul Drawmer

4,881 posts

268 months

Thursday 23rd June 2016
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Spumfry said:
Is damage like this covered on general contents insurance, or would it have to be a separately listed item?
It all depends on the policy. They are all different.

LaurasOtherHalf

21,429 posts

197 months

Thursday 23rd June 2016
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Exact same thing happened to my sister's datejust, knocked it off the sink and onto a tiled floor when brushing her teeth.

Cost was circa £1k iirc covered by the house insurance but can back good as new. If you use these things daily (which I believe you should) it's a risk you take I guess. I've given my datejust some stick over the years but luckily nothing that's ever really damaged it (apart from lightly chipping the glass years ago-replaced during its one and only service).

They're tough old things

Lorne

543 posts

103 months

Thursday 23rd June 2016
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Far be it for me to say, but I might as well anyway, but the problem is the front crystal protrudes from the protection of the bezel so any drops or knock on the front of the watch are taken by the crystal. Although it has a mohrs hardness of 9 (Aluminum oxide crystal, otherwise known as sapphire) to prevent scratching, it has a very high britality so can only take a few Joules of impact energy before breaking.

If Rolex made the front crystal perfectly flat and recessed it to 0.2mm below the height of the bezel then all impacts would be absorbed through the bezel, which is stainless steel and has very low britality, and you wouldn't get this problem. You'd also get greater visibility through the crystal with less reflection. Case design is as much about protecting what's fragile inside and on the case as it is about style. Here's what I mean:



Edited by Lorne on Thursday 23 June 16:06

Femur

285 posts

100 months

Thursday 23rd June 2016
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Probably way too late now but pull the crown out to stop any further risk of damage!

Supersonic Welly

8,855 posts

188 months

Thursday 23rd June 2016
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Lorne said:
Far be it for me to say, but I might as well anyway, but the problem is the front crystal protrudes from the protection of the bezel so any drops or knock on the front of the watch are taken by the crystal. Although it has a mohrs hardness of 9 (Aluminum oxide crystal, otherwise known as sapphire) to prevent scratching, it has a very high britality so can only take a few Joules of impact energy before breaking.

If Rolex made the front crystal perfectly flat and recessed it to 0.2mm below the height of the bezel then all impacts would be absorbed through the bezel, which is stainless steel and has very low britality, and you wouldn't get this problem. You'd also get greater visibility through the crystal with less reflection. Case design is as much about protecting what's fragile inside and on the case as it is about style. Here's what I mean:



Edited by Lorne on Thursday 23 June 16:06
Slightly OT but what watch is that? Looks lovely.

lockhart flawse

2,042 posts

236 months

Thursday 23rd June 2016
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Look at Lorne's profile....

Lorne

543 posts

103 months

Saturday 25th June 2016
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Supersonic Welly said:
Lorne said:
Far be it for me to say, but I might as well anyway, but the problem is the front crystal protrudes from the protection of the bezel so any drops or knock on the front of the watch are taken by the crystal. Although it has a mohrs hardness of 9 (Aluminum oxide crystal, otherwise known as sapphire) to prevent scratching, it has a very high britality so can only take a few Joules of impact energy before breaking.

If Rolex made the front crystal perfectly flat and recessed it to 0.2mm below the height of the bezel then all impacts would be absorbed through the bezel, which is stainless steel and has very low britality, and you wouldn't get this problem. You'd also get greater visibility through the crystal with less reflection. Case design is as much about protecting what's fragile inside and on the case as it is about style. Here's what I mean:



Edited by Lorne on Thursday 23 June 16:06
Slightly OT but what watch is that? Looks lovely.
Hopelessly OT if you don't mind! If somethings worth doing, then it's worth doing as perfectly as possible.



Merch131

Original Poster:

815 posts

150 months

Saturday 9th July 2016
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A quick update, just got the estimate from Rolex UK.. it needs a full service, new hands, new dial and new crystal... total £989... ouch indeed!

R6VED

1,373 posts

141 months

Sunday 10th July 2016
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stballs!! I too have the same watch and am so conscious of how easy it is to make that mistake. I have a wooden watch pyramid that i put mine on at night.


Pip1968

1,348 posts

205 months

Monday 11th July 2016
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Personally I would just keep it on my wrist all the time then there is no risk or dropping it.

House insurance will cover it if it is a specified item and covered outside the house (usu. incl 14 days abroad) or possibly holiday insurance although it would have to be a decent policy and nothing tin pot as the sum insured is quite high for a Rolex.

Pip

Merch131

Original Poster:

815 posts

150 months

Monday 11th July 2016
quotequote all
The watch is insured, but the policy has quite a high excess, though my brother wasn't yet sure of the details when I asked.

He's bought a cheap beater in the meantime, and is saying perhaps its best if I keep it in my safe in the future and he'll only wear it for special occasions. Which isn't what I'd like to see happen, I don't want him to be too precious with it from now on.