Bought a Breitling from Barbados and it's faulty
Discussion
Hi,
Hopefully this is the best place.
I bought a Breitling from an Authorised retailer in Barbados whilst on my honeymoon on 1/9/16 and noticed on the 7/9/16 that it had lost about an hour and 20 minutes over night (it just stopped working).
I had worn the watch everyday for atleast 10 hours a day since getting it and wore it for a couple more days after that to see if it was just one of those things.
It stopped working twice since then and have not worn it for 6 days now due to expecting to return it.
I have contacted Breitling who have been no help except offering to repair it and the retailer I bought it from have been taking ages to get back to me and completely avoiding the 'return for a refund' part of my emails.
I finally got this email earlier which wasn't what I was expecting and to be honest, I don't even understand it.
All I want is to return it and get a refund.
Dear Richard,
"I understand, but unfortunately we are unable to proceed with the refund according to terms & conditions signed and agreed at the moment of the purchase.
We have to follow up the policies provided by the watch companies, in this case Breitling, as we receive the watches in the same conditions that they sent it to all our stores, for sell.
You can always contact any authorized Breitling service center for further options."
What can I do??
Hopefully this is the best place.
I bought a Breitling from an Authorised retailer in Barbados whilst on my honeymoon on 1/9/16 and noticed on the 7/9/16 that it had lost about an hour and 20 minutes over night (it just stopped working).
I had worn the watch everyday for atleast 10 hours a day since getting it and wore it for a couple more days after that to see if it was just one of those things.
It stopped working twice since then and have not worn it for 6 days now due to expecting to return it.
I have contacted Breitling who have been no help except offering to repair it and the retailer I bought it from have been taking ages to get back to me and completely avoiding the 'return for a refund' part of my emails.
I finally got this email earlier which wasn't what I was expecting and to be honest, I don't even understand it.
All I want is to return it and get a refund.
Dear Richard,
"I understand, but unfortunately we are unable to proceed with the refund according to terms & conditions signed and agreed at the moment of the purchase.
We have to follow up the policies provided by the watch companies, in this case Breitling, as we receive the watches in the same conditions that they sent it to all our stores, for sell.
You can always contact any authorized Breitling service center for further options."
What can I do??
In my opinion the chances of getting a refund from the dealer are nil, however it should be covered under international warranty:
https://www.breitling.com/en/service/international...
https://www.breitling.com/en/service/international...
Shocking service!
Ive noticed a few complaints regarding poor service on the Breitling owners club on fb.
The international warranty should do the trick. You can allways ask on the Facebook , Breitling Owners Club forum. If i remember correctly there's a couple of enthusiast's that work for Breitling.
Infact i can have a look if you want?
Ive noticed a few complaints regarding poor service on the Breitling owners club on fb.
The international warranty should do the trick. You can allways ask on the Facebook , Breitling Owners Club forum. If i remember correctly there's a couple of enthusiast's that work for Breitling.
Infact i can have a look if you want?
Any help would be amazing.
Just received this email from DI.
"Dear Richard,
The terms & conditions are located at the back of the purchase receipt.
Please refer to the section about watch policy."
The T&C's state any issues with the watch must be dealt with through the watch manufacturer.
This is an absolute joke.
I didn't even get their T&C's until a good 15 minutes after actually paying for the bloody thing.
All I want to do is return it.
Just received this email from DI.
"Dear Richard,
The terms & conditions are located at the back of the purchase receipt.
Please refer to the section about watch policy."
The T&C's state any issues with the watch must be dealt with through the watch manufacturer.
This is an absolute joke.
I didn't even get their T&C's until a good 15 minutes after actually paying for the bloody thing.
All I want to do is return it.
rich12 said:
The problem is that I want a refund. I'm my experience, if something brand new is faulty then it won't be a good product.
What does the law in Barbados say about refunds?E: looks like you might have protection, are you now in the UK? http://www.commerce.gov.bb/Legislation/Documents/C...
Edited by essayer on Wednesday 21st September 08:31
X5TUU said:
I was wondering the same ... sounds like buyers remorse (via what could either be a real or manufactured 'fault')
Wow, that didn't take long for the first idiot to come along. How would one 'manufacture a fault' specifically, stopping it from working??
If I was able to get a refund, I would've just bought another watch from another brand.
essayer said:
What does the law in Barbados say about refunds?
E: looks like you might have protection, are you now in the UK? http://www.commerce.gov.bb/Legislation/Documents/C...
Thank you, I will look at it when I get into work. E: looks like you might have protection, are you now in the UK? http://www.commerce.gov.bb/Legislation/Documents/C...
Edited by essayer on Wednesday 21st September 08:31
Oh and yes I'm in the UK.
traffman said:
Shocking service!
Ive noticed a few complaints regarding poor service on the Breitling owners club on fb.
The international warranty should do the trick. You can allways ask on the Facebook , Breitling Owners Club forum. If i remember correctly there's a couple of enthusiast's that work for Breitling.
Infact i can have a look if you want?
Is this the club?Ive noticed a few complaints regarding poor service on the Breitling owners club on fb.
The international warranty should do the trick. You can allways ask on the Facebook , Breitling Owners Club forum. If i remember correctly there's a couple of enthusiast's that work for Breitling.
Infact i can have a look if you want?
Breitling Owners Club 130
^
As said above, although you can dispense with the date setting for now – wind the watch at least 40 turns, and then set the time to the second against time.is
Do that first thing in the morning, and then leave it sitting dial up for the rest of the day, and that night.
If it’s still ticking 24 hours later, the watch is probably fine, and it’s just that you weren’t active enough to keep the mainspring wound sufficiently.
If it’s stopped by the time you get home from work or climbing into bed, then you have an issue – either lack of lubrication somewhere or a broken mainspring possibly. Either way, a trip to the Service Centre will remedy it.
As said above, although you can dispense with the date setting for now – wind the watch at least 40 turns, and then set the time to the second against time.is
Do that first thing in the morning, and then leave it sitting dial up for the rest of the day, and that night.
If it’s still ticking 24 hours later, the watch is probably fine, and it’s just that you weren’t active enough to keep the mainspring wound sufficiently.
If it’s stopped by the time you get home from work or climbing into bed, then you have an issue – either lack of lubrication somewhere or a broken mainspring possibly. Either way, a trip to the Service Centre will remedy it.
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