Jaeger-Le-Coultre understand customer service
Discussion
9 months ago I requested "extract from the Archives" for both my JLC watches at a cost of £170 each .....I duly paid the £340 in advance and 5 months later had still not had my pre-paid "extracts" ......they finally arrived today with the most profound apologies. The delay had been caused by the long term sickness of their head archive chappie.
They have fully refunded my £340 ....sent me the most beautiful book which i believe are £130 to buy and offered me a day with their head master watch maker rebuilding watches which would be a wonderful experience for any watch enthusiasts ........a great lesson in rebuilding customer loyalty after a cock up
They have fully refunded my £340 ....sent me the most beautiful book which i believe are £130 to buy and offered me a day with their head master watch maker rebuilding watches which would be a wonderful experience for any watch enthusiasts ........a great lesson in rebuilding customer loyalty after a cock up
Smaller scale but Barbour did similar for me -
Sent them my jacket to be repaired due to a design fault (Zip rubbing on inner arm) and £30 for a re-wax while it was there. Took them a while but when they sent it back there was an apology for the tardiness, a lovely free scarf and my £30 back! Coat was pristine with new popper to protect the arm from the zip. Everybody happy, will definitely recommend to anyone.
Not many decent companies around like this any more!
Sent them my jacket to be repaired due to a design fault (Zip rubbing on inner arm) and £30 for a re-wax while it was there. Took them a while but when they sent it back there was an apology for the tardiness, a lovely free scarf and my £30 back! Coat was pristine with new popper to protect the arm from the zip. Everybody happy, will definitely recommend to anyone.
Not many decent companies around like this any more!
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