Given up with Southern Rail.
Discussion
Stedman said:
V8 Fettler said:
There is always the option of helping the customer rather than being antagonistic. Worth trying some time.
All taxpayer's subsidy should be removed from the railways, let them sink or swim.
Sigh All taxpayer's subsidy should be removed from the railways, let them sink or swim.
V8 Fettler said:
There is always the option of helping the customer rather than being antagonistic. Worth trying some time.
All taxpayer's subsidy should be removed from the railways, let them sink or swim.
You didn't read what I put. Even when I give someone some info, they disregard and ask someone else, people who use the rail network seem to want to he utterly spoon fed.All taxpayer's subsidy should be removed from the railways, let them sink or swim.
Taxpayers subsidy goes to network rail, which maintains the infrastructure, you what you'd have is TOCs making money and trains being latter.
High five!
RemyMartin said:
V8 Fettler said:
There is always the option of helping the customer rather than being antagonistic. Worth trying some time.
All taxpayer's subsidy should be removed from the railways, let them sink or swim.
You didn't read what I put. Even when I give someone some info, they disregard and ask someone else, people who use the rail network seem to want to he utterly spoon fed.All taxpayer's subsidy should be removed from the railways, let them sink or swim.
Taxpayers subsidy goes to network rail, which maintains the infrastructure, you what you'd have is TOCs making money and trains being latter.
High five!
legzr1 said:
A couple of front line staff explain how it's easy to get fed up with being spat at, sworn at and verbally abused and others have explained that running a railway isn't just about profit but I think you know that.
Troll away.
Those staff that are fed up with dealing with customers shouldn't be dealing with customers, if that means then there's no suitable position for those staff then so be it.Troll away.
Whatever the railway is about, it shouldn't involve my tax money.
Again, how can expecting good customer service and good value for the taxpayer be regarded as "trolling"?
V8 Fettler said:
Those staff that are fed up with dealing with customers shouldn't be dealing with customers, if that means then there's no suitable position for those staff then so be it.
Whatever the railway is about, it shouldn't involve my tax money.
Again, how can expecting good customer service and good value for the taxpayer be regarded as "trolling"?
Get the V8 fettled, just drive and do us all a favour.Whatever the railway is about, it shouldn't involve my tax money.
Again, how can expecting good customer service and good value for the taxpayer be regarded as "trolling"?
Why shouldn't it involve your tax money?
Is your money special and only you can dictate where it's spent?
V8 Fettler said:
Stedman said:
V8 Fettler said:
Is the thought of helping the customer an alien concept to you as well?
Angry little prick, aren't youChrisgr31 said:
Isn't Southern one of the few profitable franchises? ie the income from fares etc covers all government subsidy including those to Network Rail for the track.
Generally, the best incentive for good customer service by an individual is the incentive of reduced or zero income in the event of poor customer service. That incentive becomes much less effective when there is the option of injection of taxpayer's money. Jobs in the railway sector are unlikely to disappear due to poor customer service, hence the poor customer service continues.
legzr1 said:
V8 Fettler said:
Those staff that are fed up with dealing with customers shouldn't be dealing with customers, if that means then there's no suitable position for those staff then so be it.
Whatever the railway is about, it shouldn't involve my tax money.
Again, how can expecting good customer service and good value for the taxpayer be regarded as "trolling"?
Get the V8 fettled, just drive and do us all a favour.Whatever the railway is about, it shouldn't involve my tax money.
Again, how can expecting good customer service and good value for the taxpayer be regarded as "trolling"?
Why shouldn't it involve your tax money?
Is your money special and only you can dictate where it's spent?
There should be no entitlement to taxpayer's money for any business operating in a vaguely competitive environment, it reduces the element of competition.
Stedman said:
V8 Fettler said:
Stedman said:
V8 Fettler said:
Is the thought of helping the customer an alien concept to you as well?
Angry little prick, aren't youGassing Station | Boats, Planes & Trains | Top of Page | What's New | My Stuff