Consumer Protection on repairs

[Swiss_Toni]

Not strictly an Ultima thing but though someone in the UK might have some insight into this.

I've got some specially moulded ear pieces I use the car on the track.

They were repaired in June (after a previous unrelated repair) and I sent them back December as the repaired side audio was a bit poor.

They came back said they no longer support this type I have (no mention the last time they were repaired). When pressed they offered 30% off an pair of their latest greatest ones.

I really don't want to spend any more money with them as I'm not too pleased with the quality of their product and customer service.

I did a Google on the subject but what I can find tends to deal with new things purchased as opposed to defective repairs.

It's not a lot of money but I just don't like being, you know what, on principal.

Cheers

[deadscoob]

Was the repair warranted? If so, they have to repair within the terms of that iirc. You'd need to read the t's and c's though, may be a clause stating products can only be repaired whilst in production or support or something else, but it may be worth pursuing for a foc replacement set if they can't repair a bodged repair?

[F.C.]

Swiss_Toni said:

Not strictly an Ultima thing but though someone in the UK might have some insight into this.

I've got some specially moulded ear pieces I use the car on the track.

They were repaired in June (after a previous unrelated repair) and I sent them back December as the repaired side audio was a bit poor.

They came back said they no longer support this type I have (no mention the last time they were repaired). When pressed they offered 30% off an pair of their latest greatest ones.

I really don't want to spend any more money with them as I'm not too pleased with the quality of their product and customer service.

I did a Google on the subject but what I can find tends to deal with new things purchased as opposed to defective repairs.

It's not a lot of money but I just don't like being, you know what, on principal.

Cheers

If a private buyer i.e. retail I believe the manufacturer or company has an obligation to support the product for ten years after the final production run date.

This may not apply to all goods (only stuff with some sort of mechanical or tech make up, not a pair of shoes for instance) or may be capped at a minimum capital outlay for the product IYSWIM.
So a £10K product would be covered by legislation but a £5 product may not.

[V8Dom]

i would suggest like tv's products get unecconical to repair when a certain age

however if repaired mid year i would have thought they replace them this time with the newer type art their cost, after all you paid to have them repiared 6 months ago and they didnt refuse then?

dom

[Swiss_Toni]

I think I may be out of luck by the sounds of it.

They say they have a 90 day warranty on repairs and it was sent back after that.

I think I may ask for the refund of the repair I paid for and get them to send them back as is and don't use them again (and let others that ask know about it).