Skyq

[Chris Stott]

a4cabrio said:

Just switched mine to 2160p 10-bit, is it my eyes playing tricks on me or is the picture better??

Could be better if the upscaler in the SKY box is better than the upscaler in your TV.... or that you're seeing the improvement in the better HD resolution SKY are running some films in now.

I don't see any noticeable difference on mine.

[_dobbo_]

Chris_H said:

I just had a call from Sky welcoming me to Sky Q and to ensure I'm getting the most from it. It turned out to be a precursor to offering me insurance for it. I asked why on earth I would want insurance for equipment I was renting which Sky would have to repair/replace anyway? She said it was to cover against accidental damage!!! She did at least have the decency to sound slightly embarrassed. This has got to be akin to a scam surely!

01639 number by any chance? I've been getting calls from that number for weeks and I'm almost certain it's this SkyQ insurance call.

My phone blocks spam callers automatically based on a database lookup, so all I see is the number it has blocked and the number of attempts. They're currently ringing between 3 and 8 times a day.

[Chris_H]

_dobbo_ said:

01639 number by any chance? I've been getting calls from that number for weeks and I'm almost certain it's this SkyQ insurance call.

My phone blocks spam callers automatically based on a database lookup, so all I see is the number it has blocked and the number of attempts. They're currently ringing between 3 and 8 times a day.

No. It was from 08005979843 which looking into it appears to be Domestic & General Insurance pretending to be Sky.

[MissChief]

D&G are the only authorised provider of Sky repair plans so it's likely it is them.

[anonymous-user]

I returned to Sky q after having Virgin for a few years.
Pretty disappointed by the flakiness to be honest.
Sky Q mini is wireless & they returned to fit booster after a few troubleshooting calls, time I won't get back..
Having to reboot to sort out issues is a weekly requirement still. Have the latest software.
Never had this trouble with Virgin etc

[Chris_H]

Jimboka said:

I returned to Sky q after having Virgin for a few years.
Pretty disappointed by the flakiness to be honest.
Sky Q mini is wireless & they returned to fit booster after a few troubleshooting calls, time I won't get back..
Having to reboot to sort out issues is a weekly requirement still. Have the latest software.
Never had this trouble with Virgin etc

I lose the live connection to the mini box about once a week whereby I can only watch recordings; nothing live. This requires a reboot of both boxes to reconnect which is a pain.

[_dobbo_]

I had an engineer out to sort the daily reboots of my mini box.

He looked very dubious when I described the behaviour but then miraculously it froze whilst he was pressing buttons and he was shocked and admitted he hadn't seen the problem before.

Replaced the HDMI cable (because he has to according to his "list of things to try") and replaced the mini box with a new one

Left and then it immediately failed again with the same fault.

So replaced the TV with the one from downstairs thinking that's the last part of the setup that could be causing it and I know the one downstairs has never had a problem.

Still having to reboot daily to use the mini box, so it isn't the TV that's to blame!

Waiting to hear back from Sky on the next steps.

[anonymous-user]

Chris_H said:

Jimboka said:

I returned to Sky q after having Virgin for a few years.
Pretty disappointed by the flakiness to be honest.
Sky Q mini is wireless & they returned to fit booster after a few troubleshooting calls, time I won't get back..
Having to reboot to sort out issues is a weekly requirement still. Have the latest software.
Never had this trouble with Virgin etc

I lose the live connection to the mini box about once a week whereby I can only watch recordings; nothing live. This requires a reboot of both boxes to reconnect which is a pain.

Painful indeed. Not meaning to sound 'patronising' but I wouldn't recommend to someone who isn't technically minded or has a few hours a month to call Sky & run up and downstairs pressing buttons and generally faffing about!

[Big_Dan]

They're "reverting" us to the old HD box

I'd say that it is in Beta test really and there hasn't been any proper user testing of the interface or training of the engineers

Very disappointing as it promised so much (although in fairness, it was a very long time coming) and delivered so little

[a4cabrio]

It's getting kind of tiring/boring & annoying having to reboot boxes due to stuttering pictures, home screen going black & freezing with a miniature screen stuck on the screen.

[Digitalize]

I'm not sure if I'm in the minority or majority here, but our Sky Q system has been fairly flawless. Supposedly we do have a good network for it though.

[joscal]

Mine has the occasional blip but very happy with it too.

[colonel c]

Ditto.

[MissChief]

I have the odd issue but generally it's pretty flawless and works well. I've had Sky long enough to remember when Sky+HD boxes could be pretty flaky at times too but they've been pretty solid and reliable for several years now. I'm sure Sky Q will be the same. I wouldn't go back anyway.

[_dobbo_]

a4cabrio said:

It's getting kind of tiring/boring & annoying having to reboot boxes due to stuttering pictures, home screen going black & freezing with a miniature screen stuck on the screen.

This is what I get. only on the mini box. Engineer claimed he had never seen it and replaced the box - same thing with the new one.

[Patch1875]

_dobbo_ said:

a4cabrio said:

It's getting kind of tiring/boring & annoying having to reboot boxes due to stuttering pictures, home screen going black & freezing with a miniature screen stuck on the screen.

This is what I get. only on the mini box. Engineer claimed he had never seen it and replaced the box - same thing with the new one.

The small screen is what I'm getting on both my mini boxes regularly seems to be when they haven't been used for a few days it happens.

[_dobbo_]

Patch1875 said:

The small screen is what I'm getting on both my mini boxes regularly seems to be when they haven't been used for a few days it happens.

I get it at least daily and usually twice a day, requiring a power off/on.

I just had a live chat with Sky;

Sky live chat said:

Okay thank you. This is a connectivity issue Ben. We do have a specialist team for this. The Sky Q mini boxes connect using the inhome broadband network. This means that the quickest option to get this resolved is to speak to our Sky Q Conectivity team. The team are not available on Live Chat I am sorry as any troubleshooting will disconnect a chat. You can call for free from your Sky Landline on 150 or on 03303323033 at local rate from another provider.

So presumably a known issue wihich the "specialist" team can solve.

Edit: further comment:

Sky live chat said:

This issue can occur when the mesh which is created by the boxes in conjunction with your Broadband inhome network is not quite working right. That is why the connectivity team need to troubleshoot this.

So it seems they know what it is. It's "meshing" wrong

[Trustmeimadoctor]

to be honest im finding the wifi supplied by the new kit is shocking just hurry up and sort the powerline stuff!

[Chris Stott]

On the flip side...

I've had to re-boot my mini a grand total of twice in 4 months.

And my network is brilliant - c.40mb anywhere in the house, super stable & allows instant viewing of UHD downloads.

[pete]

Is anyone else being given a completely crazy leadtime for Sky Q installation? I've just been given an earliest slot on 18th *NOVEMBER*, which is infuriating given that it's to replace my just-deceased HD box, and I'm paying Sky the thick end of £120 a month for all my TV, broadband and phone services.

Their only suggestion was that they might be able to get someone to come out to fix my HD box in the interim, crazy given it will have a lifespan of 2 months until I put it on eBay / in a skip. So far it's just reinforcing my impression of disastrous existing-customer service from Sky, as I suspect new customers aren't being asked to wait a few months to sign up.