Skyq

[rscott]

pete said:

Is anyone else being given a completely crazy leadtime for Sky Q installation? I've just been given an earliest slot on 18th *NOVEMBER*, which is infuriating given that it's to replace my just-deceased HD box, and I'm paying Sky the thick end of £120 a month for all my TV, broadband and phone services.

Their only suggestion was that they might be able to get someone to come out to fix my HD box in the interim, crazy given it will have a lifespan of 2 months until I put it on eBay / in a skip. So far it's just reinforcing my impression of disastrous existing-customer service from Sky, as I suspect new customers aren't being asked to wait a few months to sign up.

Are you on a communal system? Could be the delay is for the upgrade of that.
Posters over on digitalspy are seeing 1-4 week delays for installs.

[Danm1les]

pete said:

Is anyone else being given a completely crazy leadtime for Sky Q installation? I've just been given an earliest slot on 18th *NOVEMBER*, which is infuriating given that it's to replace my just-deceased HD box, and I'm paying Sky the thick end of £120 a month for all my TV, broadband and phone services.

Their only suggestion was that they might be able to get someone to come out to fix my HD box in the interim, crazy given it will have a lifespan of 2 months until I put it on eBay / in a skip. So far it's just reinforcing my impression of disastrous existing-customer service from Sky, as I suspect new customers aren't being asked to wait a few months to sign up.

Mine was quoted at 4 weeks I think, its actually being done tomorrow at last!

On a side note, depending where you are in berkshire, I will have 2 spare Sky+ HD Wifi boxes for £20 each in slough tomorrow!

[thatsprettyshady]

Does anyone know whether you can just buy the Sky Q gear on eBay and it'll work etc?


I've just cancelled all of my SkyQ + all sky services and I'm left with the Sky Q silver box (2tb), Sky Q mini box and the Sky Q router (everything needed for the whole "mesh" network), but Sky aren't asking for it back so I was wondering on the best way to get rid of it.

[rscott]

Not much point selling it on eBay - it won't work without Sky activating it.
Plus they will eventually ask for it back, along with a non return fee if you don't cooperate...

[Emeye]

I suspect there may be an issue with Sky install Resourses - a friend of mine who works for them up here in Manchester has been posting links on his facebook page showing him being sent down around Berkshire and Oxfords to help out.

[GoBig]

Looking at getting Sky Q; currently have Virgin Media.

One question, can I keep VM broadband rather than have Sky broadband?

[Digitalize]

You can.

[megaphone]

GoBig said:

Looking at getting Sky Q; currently have Virgin Media.

One question, can I keep VM broadband rather than have Sky broadband?

Virgin have a new Tivo box coming soon, might be worth a wait.

[GoBig]

Cheers for the replies.

[pete]

Danm1les said:

Mine was quoted at 4 weeks I think, its actually being done tomorrow at last!

On a side note, depending where you are in berkshire, I will have 2 spare Sky+ HD Wifi boxes for £20 each in slough tomorrow!

Hi Dan - I'm in Windsor, happy to take a box off your hands for 20 quid :-) I'll send you a PM...

Pete

[anonymous-user]

One of the Sky Q mini boxes needed resetting again as did the main box. So up and down stairs resetting again this week . Only buy if you are fit & patient!!

[alxce]

Has anyone figured out how out to use the Sky Q boxes wifi hotspot potential? I spend a lot of time outside when the weather is good and that takes me far away from the main router and TP link repeater I have in place. Much closer to the garden is a Sky Q wifi booster box they installed in my dining room and a Mini in the kitchen.
When I search for networks I get one with a SKYxxxxx number that pops up and I have tried all the pin numbers from the under box labels but none of them gets me in.
Going to be calling the Sky Q connectivity team (yes, there is one) today for some help - maybe.

[rscott]

alxce said:

Has anyone figured out how out to use the Sky Q boxes wifi hotspot potential? I spend a lot of time outside when the weather is good and that takes me far away from the main router and TP link repeater I have in place. Much closer to the garden is a Sky Q wifi booster box they installed in my dining room and a Mini in the kitchen.
When I search for networks I get one with a SKYxxxxx number that pops up and I have tried all the pin numbers from the under box labels but none of them gets me in.
Going to be calling the Sky Q connectivity team (yes, there is one) today for some help - maybe.

Do you have Sky broadband - the hotspot function only works with that

[Digitalize]

If you have the Sky Q Router the boxes work as hotspots as standard. Without the Sky Q router you can't do anything, as it's making a private mesh just for the equipment.

[alxce]

That explains it, no Sky Router. Thanks for setting me straight.

I will just get another TP link to boost the coverage.

[_dobbo_]

The hotspots are very hit and miss for me - which may also explain the problem of my mini box constantly falling over.

[Digitalize]

To be honest I'm thinking of hiding the SSID of the Sky Q network and going back to a separate router for wireless network which is what I had before, not impressed with Sky Q's range really.

[geoffers360]

megaphone said:

Virgin have a new Tivo box coming soon, might be worth a wait.

Although there are plenty of rumors about the next Tivio box I haven't seen anything that looks like the Q mini boxes (which was the big selling point to me) so if you are after multi-room it may not fulfill all your needs - however we will have to wait and see what Virgin offer..

The kicker for me to go back to Sky and get the Q Silver was diversification. During the Olympics the street I am in suffered a cable outage (amplifier blew) so both Virgin broadband and Virgin TV were not working for my neighbours or myself. The Tivio was stuck in constant boot up mode as it couldn't get a signal so no access to recordings and no access to catchup over broadband - so freeview only (and no smart TV functionality). As there was also an intermittent fault in the area it looks like VM would not believe that any of us had an outage so as a result it took VM over a week to fix despite daily calls from the neighbours and me! So spreading the broadband and TV across different delivery methods should ensure that if there is another outage we have more options.

FWIW I have been on sky Q for a week with Virgin broadband and it has been great - last day of Virgin TV today..

[BishBosh]

SkyQ being fitted on Monday 12th Sept. Two weeks from order. Northamptonshire.

[356Speedster]

I'm considering SkyQ, if I can get a decent deal from Sky (I'm an existing Sky+HD customer, so none of the new customer offers are available to me, grrr!). I've got a few questions tho', if any PH'ers with it installed could help, I'd appreciate their advice

1. We currently have a 3-TV magic eye setup, so whatever is being watched in the living room, is also slaved out to the kitchen & 2x bedrooms. Of course, we're all watching the same thing, that's fine for us. With Q, is there the ability for whatever is being watched on the Silver box to be simply replicated on the Mini boxes? The idea being whoever is watching TV in the lounge is controlling the viewing and the poor sap in the kitchen cooking gets to watch on the TV in there without having to control the box

2. Does anyone have a SlingBox working with Sky Q to placeshift TV access outside the country? I travel internationally a lot for my job and use my Sling quite a lot, it works nicely

3. 2 of my slave TVs are a long distance from the router, which itself sits next to the living room Sky box (only incoming phone socket to the house). Wifi does not reach these rooms. I thought the Q system was going to leverage "Powerline" type technology for cases where wifi won't reach, did this get implemented or is it a future enhancement?

Thanks folks!