Skyq

Author
Discussion

DSLiverpool

14,741 posts

202 months

Sunday 2nd October 2016
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_dobbo_ said:
We split the silver box between the two downstairs rooms,
Please explain - 2tvs on one box ?

LotusMartin

1,112 posts

152 months

Sunday 2nd October 2016
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Jimboka said:
So you just turned on the Powerline feature & all was rosy?
We were having problems with the mini disconnecting and requiring a reboot of both every few days - was driving me up the wall. A bit of googling turned up the yet to be released powerline feature in the hidden service menu, so I turned off wifi on both and connected that way. Been rock solid ever since - zero reboots.

anonymous-user

54 months

Sunday 2nd October 2016
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LotusMartin said:
Jimboka said:
So you just turned on the Powerline feature & all was rosy?
We were having problems with the mini disconnecting and requiring a reboot of both every few days - was driving me up the wall. A bit of googling turned up the yet to be released powerline feature in the hidden service menu, so I turned off wifi on both and connected that way. Been rock solid ever since - zero reboots.
Ok thanks, so powerline requires cabling, not just 'switch it on' !
May as well have stuck with cabled Virgin, at least it worked without regular faffing about!

Digitalize

2,850 posts

135 months

Monday 3rd October 2016
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Cabling? It uses the power cables in the wall. Works for some doesn't for others, depends what the wiring in your house is like.

MissChief

7,105 posts

168 months

Monday 3rd October 2016
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Powerline doesn't work very well on multi plug extensions, especially surge protected ones. If possible plug the boxes directly into a wall socket.

_dobbo_

14,372 posts

248 months

Monday 3rd October 2016
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DSLiverpool said:
Please explain - 2tvs on one box ?
Yep, you split the HDMI signal using an HDMI splitter so SKYQ->Splitter->Two TVs

There is a 10m HDMI cable running under the floorboards and through the wall into the back room, and a normal short one running the TV in the living room.

HDMI splitter

Getting remotes to work with SkyQ is a bit harder than the previous sky+ but luckily the bluetooth remote has enough range for our setup.

legzr1

3,848 posts

139 months

Monday 3rd October 2016
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MissChief said:
Powerline doesn't work very well on multi plug extensions, especially surge protected ones. If possible plug the boxes directly into a wall socket.
Or source power line adapters with mains pass through - plug these into the wall then plug extension into power line adapter.

DSLiverpool

14,741 posts

202 months

Monday 3rd October 2016
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_dobbo_ said:
Yep, you split the HDMI signal using an HDMI splitter so SKYQ->Splitter->Two TVs

There is a 10m HDMI cable running under the floorboards and through the wall into the back room, and a normal short one running the TV in the living room.

HDMI splitter

Getting remotes to work with SkyQ is a bit harder than the previous sky+ but luckily the bluetooth remote has enough range for our setup.
But you have to watch the same thing ?

_dobbo_

14,372 posts

248 months

Tuesday 4th October 2016
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DSLiverpool said:
But you have to watch the same thing ?
Yes, but that's a deliberate choice for us. For another £50 you can add another skyq mini box and watch something different and not mess around with HDMI splitters.

We have the mini box upstairs, we've honestly not been bothered by watching the same sky channel downstairs for the 6 years we've had it set up that way so saw no need to go to the expense of an extra mini box at this time.

Danm1les

785 posts

140 months

Tuesday 4th October 2016
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Has anyone had an issue where their silver box won't turn on from being in standby?

I've had it a few times now in the mornings and fan is going at full pelt also by the sounds of it, even though the box is not surrounded by anything or in a cabinet. The only way to get it working again is to turn it on and off at the wall so that it has to reboot, I've had to do this 4 or 5 times so far and today I eventually called Sky about it. The fix was to turn it from active standby mode onto eco standby mode and see how I get on... I'm not convinced but time will tell!

Digitalize

2,850 posts

135 months

Tuesday 4th October 2016
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Turn the standby thing to off, only seems to cause issues otherwise.

Danm1les

785 posts

140 months

Wednesday 5th October 2016
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Digitalize said:
Turn the standby thing to off, only seems to cause issues otherwise.
Perfect, will try that thanks smile I'll change the settings later.

a4cabrio

904 posts

159 months

Wednesday 5th October 2016
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We've got an engineer coming out to try and get to the bottom of the issues we are having with the Q box we have in the bedroom, constantly needs rebooting, press the home button for the menu and the screen will go black with a mini screen on the left of the screen, no sound and to top it all off the main Q box has always got to be switched back to stand-by after its switched on as the picture is always stuttering.

Never had a problem in all the years we had 3 sky+ boxes

_dobbo_

14,372 posts

248 months

Thursday 6th October 2016
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a4cabrio said:
We've got an engineer coming out to try and get to the bottom of the issues we are having with the Q box we have in the bedroom, constantly needs rebooting, press the home button for the menu and the screen will go black with a mini screen on the left of the screen, no sound and to top it all off the main Q box has always got to be switched back to stand-by after its switched on as the picture is always stuttering.

Never had a problem in all the years we had 3 sky+ boxes
This sounds exactly like the problems we have. Engineer replaced the box and the problems continued

I was told it's a meshing issue and the network team needs to solve. I just haven't got around to calling them because I've spent so much time on this already.

Others on this thread have said switching on powerline feature solves all this which would further support the idea that it's a wireless issue. I'm inclined to try that before doing anything else.

Regardless - hope the engineer solves your problems, if anything like mine then he won't or more accurately can't.


chasingracecars

1,696 posts

97 months

Thursday 6th October 2016
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Any one noticed how easy it is to break the locking tab off the optical connector. Might have to resort to super glue soon!

a4cabrio

904 posts

159 months

Friday 7th October 2016
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_dobbo_ said:
This sounds exactly like the problems we have. Engineer replaced the box and the problems continued

I was told it's a meshing issue and the network team needs to solve. I just haven't got around to calling them because I've spent so much time on this already.

Others on this thread have said switching on powerline feature solves all this which would further support the idea that it's a wireless issue. I'm inclined to try that before doing anything else.

Regardless - hope the engineer solves your problems, if anything like mine then he won't or more accurately can't.
It's getting to the stage where we are getting irritated by it now, even considering asking to go back to our Sky+ boxes if it's not resolved satisfactorily.

I'll let you know what happens with the engineer visit.

LotusMartin

1,112 posts

152 months

Friday 7th October 2016
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Jimboka said:
Ok thanks, so powerline requires cabling, not just 'switch it on' !
May as well have stuck with cabled Virgin, at least it worked without regular faffing about!
The in-built powerline has no cables, it sends the network traffic through the power cable via your mains wiring. Couldn't be any neater. yes, extension leads will affect it, but what have you got to lose in trying?

Digitalize

2,850 posts

135 months

Sunday 9th October 2016
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Any friends and families going around now Sky have changed the Sky Q tiering?

MissChief

7,105 posts

168 months

Monday 10th October 2016
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Digitalize said:
Any friends and families going around now Sky have changed the Sky Q tiering?
Something coming by the end of the month apparently.

pmanson

13,382 posts

253 months

Monday 10th October 2016
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MissChief said:
Digitalize said:
Any friends and families going around now Sky have changed the Sky Q tiering?
Something coming by the end of the month apparently.
Mine was a friends and family deal. Silver Sky Q with boxset, unlimited fibre broadband and unlimited phone. £39.40 a month