Skyq

[Digitalize]

Yeah, been getting the black screen on recordings and then the box just locking up lately. Hopefully a fix is imminent as it seems to keep happening on the F1, which surprisingly isn't available on demand.

[_dobbo_]

I'm seriously coming to the end of my tether with Sky Q. The newest behaviour is the mini box fails to communicate with the main box, so I have to go downstairs to turn on the main box which takes about 5 minutes to turn on which then fixes it.

If there was any other service out there even remotely comparable I'd just get shot of Sky at this point.

[craig1912]

_dobbo_ said:

I'm seriously coming to the end of my tether with Sky Q. The newest behaviour is the mini box fails to communicate with the main box, so I have to go downstairs to turn on the main box which takes about 5 minutes to turn on which then fixes it.

If there was any other service out there even remotely comparable I'd just get shot of Sky at this point.

Me too- wish I'd just stayed on HD- black recording last night and mini boxes (one worse than the other) need restarting/reconnecting at least once a week

[Trustmeimadoctor]

I gave up after 30 mins on hold last night so missed 3 recordings whilst the box was frozen etc it kept complaining about a broadband issue but it must have been the box as other stuff was using it fine

[the prescotts]

After 3 hours on the phone last Thursday we are having a second site visit after install were the engineer will be armed with replacement main box and 3 minis in case all 4 units need replacing. When it works it is fantastic but it does feel as though we are all part of a huge beta test that we are paying handsomely for.

[hoppo4.2]

Since launch I have only found 1 faulty box.

All the other problems I have come across including all those mentioned in this thread are caused by. Poor wifi connectivity and or incorrect set up as well as software issues.

Changing boxes will not resolve the issue.

[Alex]

We've had our Sky Q Silver plus Sky Q Mini since Feb and have had no technical issues at all. There are still some annoyances in the menu system (give me a TV Guide button FFS!), but otherwise it is excellent.

[joscal]

Touching wood but mine has been perfect too.

[_dobbo_]

hoppo4.2 said:

Since launch I have only found 1 faulty box.

All the other problems I have come across including all those mentioned in this thread are caused by. Poor wifi connectivity and or incorrect set up as well as software issues.

Changing boxes will not resolve the issue.

OK, so the engineers have all said my wifi connectivity is very good, but I've seen it being patchy or even just not available at times.

So, assuming wifi is my problem, what is the solution? Powerline doesn't work or isn't ready - so what do I do?

[hoppo4.2]

What symptoms do you have?

If it is connectivity issues it can be lost of things including intermittent interference caused by lots of different things. The simplistic solution is to hard wire the boxes.

If it's a software issue there is nothing you can do.

[_dobbo_]

hoppo4.2 said:

What symptoms do you have?

If it is connectivity issues it can be lost of things including intermittent interference caused by lots of different things. The simplistic solution is to hard wire the boxes.

If it's a software issue there is nothing you can do.

Symptoms are:

1.) Mini box freezes and has to be hard powered on/off several times a week
2.) Main box gets "stuck" and won't turn on, blue "Q" light pulses for a few minutes then the box comes to life
3.) wifi periodically shows full signal but no internet - wired devices work fine

If hard wiring is the solution, that's fine - but I have to do it at my own expense because the ethernet over power isn't working right, would that be correct?

[Digitalize]

Powerline hasn't been enabled by Sky but you can do it via the installer menu and many say it works fine. The boxes will still use wifi too unless you turn it off, it uses every possible way to transfer data.

[rscott]

There was a minor update pushed out to the boxes this week which was supposed to resolve many of the problems with boxes not coming out of standby. Might be worth waiting a couple of days to see if that has helped.

[hoppo4.2]

New software version today
Q003.001.25.00L

Start at the main box check software if not up to date update it. Once finished reboot box by putting into standby box will reboot and install new software takes a bit longer than normal reboot. Once back on up date each mini box ONE AT A TIME but do not reset any of the mini boxes untill they have all updated.

Once all are reset and back on check they have the same software version on all the boxes.

I can't comment on the quality of your wifi connectivity without being on site.

Sky will hardwire it if necessary but only a few engineers have the necessary skill sets to do it so it can be a bit of a faff to arrange.

[TwigtheWonderkid]

Alex said:

There are still some annoyances in the menu system (give me a TV Guide button FFS!),

Being addressed apparently. At the moment, when you press the button with the house on it, it jumps to top picks and you have to scroll up to tv guide, soon it'll jump to tv guide and you'll have to scroll down for top picks or whatever else.

[rscott]

TwigtheWonderkid said:

Alex said:

There are still some annoyances in the menu system (give me a TV Guide button FFS!),

Being addressed apparently. At the moment, when you press the button with the house on it, it jumps to top picks and you have to scroll up to tv guide, soon it'll jump to tv guide and you'll have to scroll down for top picks or whatever else.

Not sure that's necessarily the case - Top Picks is a big marketing tool for Sky. They've just added it to Sky+HD boxes too.
Was it customer services who said that change would be coming?

[SidJames]

Finally got mine installed, wireless, but the engineers put a booster in to connect the mini hub upstairs.

Think it dopped off for a few seconds once, but otherwise been great.

The new menu system takes a bit of getting used to after Sky +, and that bloody touch remote is now in the back of "that" drawer all the shyte remotes are in.

[Digitalize]

People who immediately discredit the touch remote are foolish IMO, once you get used to it it makes navigating the UI and skimming through content so much easier.

[SidJames]

Digitalize said:

People who immediately discredit the touch remote are foolish IMO, once you get used to it it makes navigating the UI and skimming through content so much easier.

[SidJames]

by the way the sky q router and hub connection is shockingly bad. do not install using wi-fi. even with a booster its shyte.