Skyq

Author
Discussion

xjay1337

15,966 posts

118 months

Thursday 15th December 2016
quotequote all
I was watching watchdog and it looks like they are featuring skyQ on it next week.

Reading this thread it seems most are happy.
We certainly are.

I do wonder sometimes if Watchdog bother to do any research on the internet at all.

rscott

14,761 posts

191 months

Thursday 15th December 2016
quotequote all
xjay1337 said:
I was watching watchdog and it looks like they are featuring skyQ on it next week.

Reading this thread it seems most are happy.
We certainly are.

I do wonder sometimes if Watchdog bother to do any research on the internet at all.
Probably just that one of the production team is having issues with theirs...

_dobbo_

14,379 posts

248 months

Thursday 15th December 2016
quotequote all
To be fair they are having a lot of issues as evidenced by this thread.

If even one percent of customers have experienced the problem I have, then they have a very large number of very defective installations out there.

But Sky will do their best to help you, and there seems little point whinging to watchdog!

rscott

14,761 posts

191 months

Thursday 15th December 2016
quotequote all
_dobbo_ said:
To be fair they are having a lot of issues as evidenced by this thread.

If even one percent of customers have experienced the problem I have, then they have a very large number of very defective installations out there.

But Sky will do their best to help you, and there seems little point whinging to watchdog!
Indeed. You just have to read some posts on Sky's forum where people complain about how awful Q is, but admit they've never actually reported their problems to Sky.. Not quite sure how Sky are supposed to know to fix it..

a4cabrio

904 posts

159 months

Thursday 15th December 2016
quotequote all
I hated Sky Q when we had it installed, when it was working I really liked it but it really got to the point where we asked for Sky HD boxes to be reinstalled, after a 3 week wait for an engineer it finally got sorted, the engineer who originally installed our system didn't do it correct which caused the signal to constantly drop in and out, ever since the 2nd engineer visit it's been fantastic and can say Sky Q is a great bit of kit.

I'm hazarding a guess that a lot of any complaints are pretty similar to ours, the 2nd Sky empngineer who came to us told us they are having to spend a lot of time correcting installation work.

craig1912

3,305 posts

112 months

Friday 16th December 2016
quotequote all
Might get an engineer back for mine( did have one boooked but I sorted it myself) as one mini box in particular plays up and loses the main box.
The main box needs rebooting approx once a week.

b4gga83

285 posts

179 months

Wednesday 4th January 2017
quotequote all
Q box has now received a firmware update - Q003.001.45.00L (4lvm0pw).

If not already updated, go into Home menu, Settings, System Info, Software Version, Setup and than Software Download.


rscott

14,761 posts

191 months

Thursday 5th January 2017
quotequote all
b4gga83 said:
Q box has now received a firmware update - Q003.001.45.00L (4lvm0pw).

If not already updated, go into Home menu, Settings, System Info, Software Version, Setup and than Software Download.
That was released 13th December, so all boxes should be running it by now.

Joscal

2,078 posts

200 months

Thursday 5th January 2017
quotequote all
Mines playing up, sky cinema won't work on either of the mini boxes. ive tried resetting the main box but still no joy.


SidJames

1,399 posts

233 months

Thursday 5th January 2017
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Joscal said:
Mines playing up, sky cinema won't work on either of the mini boxes. ive tried resetting the main box but still no joy.
check your q box is connected to the router. (if you are using on demand or other download)

rich1231

17,331 posts

260 months

Thursday 5th January 2017
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Guys can you control the boxes via app? Or is it remote only?

Ta

SidJames

1,399 posts

233 months

Thursday 5th January 2017
quotequote all
rich1231 said:
Guys can you control the boxes via app? Or is it remote only?

Ta
dont think so, but you can watch any channel on the sky q app if you have enough free devices.

i have a tablet in the shed/man cave.

Joscal

2,078 posts

200 months

Thursday 5th January 2017
quotequote all
SidJames said:
check your q box is connected to the router. (if you are using on demand or other download)
Thanks I posted earlier from work and miraculously it's working now I'm home! Not sure how as it definitely wasn't working last night?

TwigtheWonderkid

43,383 posts

150 months

Thursday 5th January 2017
quotequote all
We've had some issues with Sky Q but xmas was great, being able to record what you wanted without having clashes and having to do stuff on the +1 channels. Recording loads of stuff whilst away over xmas used to take ages to set up. Not any more.

mt3691

5 posts

87 months

Friday 6th January 2017
quotequote all
I currently have the full Sky TV and broadband package including HD , multiroom , 2 boxes and unlimited fibre - I have just cancelled everything this week and am due to be switched off on 6/2/17 - what's the best way to get Sky Q cheaply?

Sky didn't even offer me any deals to stay!!

karma mechanic

728 posts

122 months

Friday 6th January 2017
quotequote all
mt3691 said:
I currently have the full Sky TV and broadband package including HD , multiroom , 2 boxes and unlimited fibre - I have just cancelled everything this week and am due to be switched off on 6/2/17 - what's the best way to get Sky Q cheaply?

Sky didn't even offer me any deals to stay!!
Install the Sky Service app. As soon as you open it you may find an offer of 30, 50 or even 60% off. That's what I did, got 50% off for a year and some credit on the account.

Trax

1,537 posts

232 months

Friday 6th January 2017
quotequote all
Personally loving Sky Q, had for over 6 months, and don't think I could ever go back.

Only a few niggles for me:

Firstly, the home page not taking you to schedule is a pain, but not too bad a pain.

Secondly, when you press select or i, to show you a summary of the program you are watching, the select buttons to see whats on the next channels work in the opposite direction to changing channels button. i.e. if your on channel 110, pressing the up channel button - the top one, takes you to channel 111, but pressing the top button on the four direction buttons around the select button, takes you to preview to channel 109.

And thirdly, if you surf through a channel which is being recorded, when you come to watch that recording, it starts at the position in the recording you surfed through. So, if your recording say, the strictly final, and channel hop to see whats else is on, you land on BBC1 and realise that they are just about to reveal the winner, so jump to the next channel just in time. Then when you come to watch the whole program from the beginning later, kids safely tucked up in bed, you press play to hear them announce the winner.

Other than that, its brill.

rscott

14,761 posts

191 months

Friday 6th January 2017
quotequote all
Trax said:
Personally loving Sky Q, had for over 6 months, and don't think I could ever go back.

Only a few niggles for me:

Firstly, the home page not taking you to schedule is a pain, but not too bad a pain.

Secondly, when you press select or i, to show you a summary of the program you are watching, the select buttons to see whats on the next channels work in the opposite direction to changing channels button. i.e. if your on channel 110, pressing the up channel button - the top one, takes you to channel 111, but pressing the top button on the four direction buttons around the select button, takes you to preview to channel 109.

And thirdly, if you surf through a channel which is being recorded, when you come to watch that recording, it starts at the position in the recording you surfed through. So, if your recording say, the strictly final, and channel hop to see whats else is on, you land on BBC1 and realise that they are just about to reveal the winner, so jump to the next channel just in time. Then when you come to watch the whole program from the beginning later, kids safely tucked up in bed, you press play to hear them announce the winner.

Other than that, its brill.
There'll be an option to customise the home page in an upcoming release.. but Sky haven't said exactly how this'll work though.

DSLiverpool

14,749 posts

202 months

Friday 6th January 2017
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Getting 2tb and a slave tomorrow, using house data cabling to connect it all up so will update its success or otherwise.

tdm34

7,370 posts

210 months

Friday 6th January 2017
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Just updated my Silver and Mini package today with an additional 2 mini boxes, and so far no issues.............