Skyq

[shocks]

looking into this as we have 3x 2TB Sky HD boxes just now. Also the shocking £104 pcm ! (I really should check this stuff)

Is it worth the jump, consensus on thread seems to say yes but still a bit buggy. New cost will be £92 pcm so small benefit but bugger me £396 for install is a complete rip off !

I have a relatively new LNB, full cat6e to where the Q boxes / mini boxes would go. So reality is the new "hub" would be on some fresh coax (less than 1 year old), off a new LNB.

Do they really need to charge such a high price for install ?
What do they need to change ?
Is this not just plug and play (pay) ?

Thx
S

[hoppo4.2]

Big Al. said:

Big Al. said:

Quick question, if it already hasn't been covered I have scan the thread from the start.

Sky Q won't record using the catch up feature, everything else seems OK.

Have rebooted the main box but to no avail!

Anyone having any similar problems?

Failing to respond when trying to download from on demand is a current known issue first popped up a few weeks back.

Hover over settings press 0 0 1 select to enter hidden menu select resets reset settings.

This should cure it but will require you to read set anything you have changed like picture resolution

[Big Al.]

hoppo4.2 said:

Failing to respond when trying to download from on demand is a current known issue first popped up a few weeks back.

Hover over settings press 0 0 1 select to enter hidden menu select resets reset settings.

This should cure it but will require you to read set anything you have changed like picture resolution

Great, thanks for that I'll give that a try.

[foreverme]

i could not get any sort of deal on Q, they would give me 60% off my current subs, but not enough in the end so i have cancelled and no longer have sky.
I was looking for a 2tb box, plus two mini's, to mirror what i have now, multiroom, plus coaxial to the bedroom..
Maybe try again in a few months, or switch to virigin.

[Big Al.]

foreverme said:

or switch to virigin.

Virgin Tivo is probably the worst set up I could think of it's bloody dire to say the least. Compare it to the old Modem days of connecting to the internet, you had to wait for this wait for that.

I think if it was the only set up available, I'd only watch rented films and stuff.

[Antony Moxey]

Had Q installed on Saturday, everything fine and tickety-boo with both the main box and mini working perfectly until yesterday morning. Main Q box decides it no longer wants to talk to the TV with the screen just showing a flash of picture before going blank, then 30 seconds later flash of picture then blank again. Rinse and repeat.

However, to complicate things the Sky hdmi cable is plugged into hdmi 4 on the TV (Panasonic Vieira) because that's the one that enables 4K. If the hdmi cable is plugged into hdmi 1 on the TV the picture's fine. The strange thing is though that for two days it worked fine - we watched 4K films and watched 4K football but on switching the TV and Q box on yesterday morning it's gone doolally. Sky have done a remote software update to no avail so I guess it's onto Panasonic now but it's strange that it appears to have been working fine for two days rather than not working at all.

[KamSandhu44]

Antony Moxey said:

Had Q installed on Saturday, everything fine and tickety-boo with both the main box and mini working perfectly until yesterday morning. Main Q box decides it no longer wants to talk to the TV with the screen just showing a flash of picture before going blank, then 30 seconds later flash of picture then blank again. Rinse and repeat.

However, to complicate things the Sky hdmi cable is plugged into hdmi 4 on the TV (Panasonic Vieira) because that's the one that enables 4K. If the hdmi cable is plugged into hdmi 1 on the TV the picture's fine. The strange thing is though that for two days it worked fine - we watched 4K films and watched 4K football but on switching the TV and Q box on yesterday morning it's gone doolally. Sky have done a remote software update to no avail so I guess it's onto Panasonic now but it's strange that it appears to have been working fine for two days rather than not working at all.

Are you using the HDMI cable that came with the Q box?

Is the HDMI input on your TV set to Enhanced/ Deep Colour (I don't know what Panasonic call it)?

[Antony Moxey]

KamSandhu44 said:

Are you using the HDMI cable that came with the Q box?

Is the HDMI input on your TV set to Enhanced/ Deep Colour (I don't know what Panasonic call it)?

Yes, it's the Sky supplied cable. It's strange because the previous HD box was plugged into that port and from Saturday to yesterday the Q box was plugged into the same port. Most stuff on the telly is set to whatever the original default settings were.

[KamSandhu44]

Antony Moxey said:

Yes, it's the Sky supplied cable. It's strange because the previous HD box was plugged into that port and from Saturday to yesterday the Q box was plugged into the same port. Most stuff on the telly is set to whatever the original default settings were.

I hae seen piture flickering with bandwidth issues. But with the supplied HDMI cable you wouldn't get that.

What resolution is your box set at?

[will-w]

We have had Sky Q now for about six weeks and tonight I am requesting a downgrade to a Sky+ HD box

We have had nothing but problems since day one, which Sky are completely clueless at fixing:

• Mini box black planner & hanging (now fixed)
• 2TB box randomly hanging
• 2TB box randomly dropping video
• 2TB box randomly dropping audio
• 2TB box dubbing out on 50% of content (recorded, live, downloaded)
• 2TB box refusing to download online content
• 2TB box reverting from UHD to 1080i
• 2TB box menu doing random things, like scrolling and selecting items on its own

I have had engineer visits 3 times now. I am on my second 2TB box, which was OK to start but is now worse than before.

One of the engineers decided to change all of my carefully calibrated picture settings as he "thought they looked better", before setting a 120ms global delay on audio to fix the dubbing issue on one channel and making the rest 10x worse.

I pay £76 a month for a service that just isn't fit for purpose

An absolute joke, Sky! If I delivered such a poor service to my clients I would be out of a contract in seconds

[Antony Moxey]

1080i. However, because it's not connected to the 4K port it says it's not detecting a 4K signal so won't allow the ultra HD setting. Of course if I switch to the 4K port I can't get a picture up on the screen for long enough to change the box resolution.

[Digitalize]

It still baffles me how some people have so many faults and then for others it's almost perfect.

[KamSandhu44]

Antony Moxey said:

1080i. However, because it's not connected to the 4K port it says it's not detecting a 4K signal so won't allow the ultra HD setting. Of course if I switch to the 4K port I can't get a picture up on the screen for long enough to change the box resolution.

Could be a fault Q box or HDMI input on the TV, do you have any other sources to test with?

[KamSandhu44]

Digitalize said:

It still baffles me how some people have so many faults and then for others it's almost perfect.

Thinking the samething, mostly seems to be similar issues around the WiFi mesh. I'm sure everything works fine in a lab environment. It seems like Sky didn't really test in a home environment with interference.

[glm1977]

KamSandhu44 said:

Antony Moxey said:

1080i. However, because it's not connected to the 4K port it says it's not detecting a 4K signal so won't allow the ultra HD setting. Of course if I switch to the 4K port I can't get a picture up on the screen for long enough to change the box resolution.

Could be a fault Q box or HDMI input on the TV, do you have any other sources to test with?

I had something similar - in the end, the way I was able to solve it was by swapping out the Sky provided HDMI cable with another unused Sky HDMI cable (I had been left an extra one when they had to swap out a main box for a new one)... could have been chance, but nothing I did prior to swapping the cables worked for me.

[Digitalize]

KamSandhu44 said:

Thinking the samething, mostly seems to be similar issues around the WiFi mesh. I'm sure everything works fine in a lab environment. It seems like Sky didn't really test in a home environment with interference.

Doesn't really explain why it works fine for many people though. The box is extremely picky on the satellite signal it receives and that dropping can cause the box to lock up, we had our cable that worked perfectly fine before switched to a new one as the Q box didn't like it. Since then we haven't had any issues that weren't widely known about, no weird lockups or anything, and as of now it's pretty much flawless.

I honestly think any problems come down to installation, either poor wifi mesh network or satellite signal strength/reliability. Yeah there will be the odd faulty box etc but the only real variable as to why some are great and some are terrible is the installation and environment it's used in.

[whoami]

Digitalize said:

KamSandhu44 said:

Thinking the samething, mostly seems to be similar issues around the WiFi mesh. I'm sure everything works fine in a lab environment. It seems like Sky didn't really test in a home environment with interference.

Doesn't really explain why it works fine for many people though. The box is extremely picky on the satellite signal it receives and that dropping can cause the box to lock up, we had our cable that worked perfectly fine before switched to a new one as the Q box didn't like it. Since then we haven't had any issues that weren't widely known about, no weird lockups or anything, and as of now it's pretty much flawless.

I honestly think any problems come down to installation, either poor wifi mesh network or satellite signal strength/reliability. Yeah there will be the odd faulty box etc but the only real variable as to why some are great and some are terrible is the installation and environment it's used in.

As posted earlier in the thread, my Sky HD box was playing up.

Sky engineer arrived, "diagnosed" it as knackered and replaced with a new HD box.

I took the opportunity to ask about his experience with Q as I was interested in changing.

He told me that he sees loads of problems, faulty boxes, poor installations etc.

He also told me that his own installation has been, "a pile of ste" and to wait until the known issues are sorted out.

I'll take his advice for now.

[Smollet]

Digitalize said:

It still baffles me how some people have so many faults and then for others it's almost perfect.

I'm getting it installed in a couple of weeks. I've got a magic eye upstairs that allows me to connect with the main box downstairs and it's always worked faultlessly so I'm hoping the mini box that will replace it does as good a job. I've also bought two new TVs to make the most of the "new" experience I've been promised with SkyQ

[rscott]

Digitalize said:

It still baffles me how some people have so many faults and then for others it's almost perfect.

I wonder if the box doesn't cope too well with a less than perfect satellite signal - I had issues with loss of signal due to an overgrown hedge, but the box would also lock up occasionally. Half an hour with the hedge trimmer sorted it...

Some faceplates also attenuate parts of the signal used by the new wideband LNB which can cause weird issues. There have also been a few cases resolved by replacing the satellite cable even though the original appeared okay.

[Digitalize]

rscott said:

I wonder if the box doesn't cope too well with a less than perfect satellite signal - I had issues with loss of signal due to an overgrown hedge, but the box would also lock up occasionally. Half an hour with the hedge trimmer sorted it...

Some faceplates also attenuate parts of the signal used by the new wideband LNB which can cause weird issues. There have also been a few cases resolved by replacing the satellite cable even though the original appeared okay.

Yeah pretty much exactly what I said, the box is much more sensitive to poor signal. Almost definitely because it's receiving much more data through, so the tolerances are much smaller.