Lost my HD on BT box

Author
Discussion

bernhund

Original Poster:

3,767 posts

192 months

Sunday 31st January 2016
quotequote all
So I've lost BBC 1, 2, itv & channel 4 HD channels. I'm ignorant about this kind of thing, so before I go through the painful process of contacting BT, could someone tell me whether this signal comes through my aerial or the internet connection? We had strong winds around the time the channels went AWOL, so wondered about the aerial.

SS2.

14,455 posts

237 months

Sunday 31st January 2016
quotequote all
I've not got a BT Vision (?) box so please check this, but I think the HD content used to come via t'internet.

IT Crowd trial & error solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?

If no joy, maybe type the box number into a Google search and check whether HD is delivered via aerial or broadband.

Edited by SS2. on Sunday 31st January 21:17

bernhund

Original Poster:

3,767 posts

192 months

Sunday 31st January 2016
quotequote all
SS2. said:
I've not got a BT Vision (?) box so please check this, but I think the HD content comes via t'internet.

IT Crowd solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?

Edited by SS2. on Sunday 31st January 21:06
Sounds like the sensible first move! I'll let you know the outcome.

SS2.

14,455 posts

237 months

Sunday 31st January 2016
quotequote all
My nipper used to have a BT box and I'm pretty sure HD was over internet only.

That said, it was a couple of years ago and things may well have changed with BT's hardware since then.

bristolracer

5,527 posts

148 months

Sunday 31st January 2016
quotequote all
The free to air HD channels come via the aerial.
Check your connections and retune the box.

bernhund

Original Poster:

3,767 posts

192 months

Monday 1st February 2016
quotequote all
So I switched the box off at the plug for 5 minutes. No difference. Then I went into the settings and retuned it and now channels 101,102,103 and 104 have vanished! Does this suggest I need to get on the roof and move the direction of the aerial?

clockworks

5,292 posts

144 months

Monday 1st February 2016
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Check your local transmitter to see what multiplexes (groups of channels) are being broadcast. It could be that you get the basic channels from your local transmitter, and the HD channels from a main transmitter further away. The aerial may have moved, meaning it's not picking up the main transmitter.

It could also be a cabling problem. A dodgy coax stopped HD channels working on one of my TVs. I guess a damaged aerial could cause the same problem.

FlossyThePig

4,083 posts

242 months

Monday 1st February 2016
quotequote all
I bet the problem lies with your aerial. Use the following link to find out about your local transmitter.

http://www.digitaluk.co.uk/coveragechecker/main/in...

Apart from information about channels the result also gives you a compass bearing to point your aerial at.

All the missing channels you listed are on the BBC B multiplex.

bernhund

Original Poster:

3,767 posts

192 months

Tuesday 2nd February 2016
quotequote all
FlossyThePig said:
I bet the problem lies with your aerial. Use the following link to find out about your local transmitter.

http://www.digitaluk.co.uk/coveragechecker/main/in...

Apart from information about channels the result also gives you a compass bearing to point your aerial at.

All the missing channels you listed are on the BBC B multiplex.
Great, thanks. I've downloaded a compass app on my phone and if it's a dry weekend, I'll be up on the roof with it!