Lost my HD on BT box
Discussion
So I've lost BBC 1, 2, itv & channel 4 HD channels. I'm ignorant about this kind of thing, so before I go through the painful process of contacting BT, could someone tell me whether this signal comes through my aerial or the internet connection? We had strong winds around the time the channels went AWOL, so wondered about the aerial.
I've not got a BT Vision (?) box so please check this, but I think the HD content used to come via t'internet.
IT Crowd trial & error solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?
If no joy, maybe type the box number into a Google search and check whether HD is delivered via aerial or broadband.
IT Crowd trial & error solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?
If no joy, maybe type the box number into a Google search and check whether HD is delivered via aerial or broadband.
Edited by SS2. on Sunday 31st January 21:17
SS2. said:
I've not got a BT Vision (?) box so please check this, but I think the HD content comes via t'internet.
IT Crowd solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?
Sounds like the sensible first move! I'll let you know the outcome.IT Crowd solution, but have you tried switching the router (and, for good measure, the BT box) off and on again ?
Edited by SS2. on Sunday 31st January 21:06
Check your local transmitter to see what multiplexes (groups of channels) are being broadcast. It could be that you get the basic channels from your local transmitter, and the HD channels from a main transmitter further away. The aerial may have moved, meaning it's not picking up the main transmitter.
It could also be a cabling problem. A dodgy coax stopped HD channels working on one of my TVs. I guess a damaged aerial could cause the same problem.
It could also be a cabling problem. A dodgy coax stopped HD channels working on one of my TVs. I guess a damaged aerial could cause the same problem.
I bet the problem lies with your aerial. Use the following link to find out about your local transmitter.
http://www.digitaluk.co.uk/coveragechecker/main/in...
Apart from information about channels the result also gives you a compass bearing to point your aerial at.
All the missing channels you listed are on the BBC B multiplex.
http://www.digitaluk.co.uk/coveragechecker/main/in...
Apart from information about channels the result also gives you a compass bearing to point your aerial at.
All the missing channels you listed are on the BBC B multiplex.
FlossyThePig said:
I bet the problem lies with your aerial. Use the following link to find out about your local transmitter.
http://www.digitaluk.co.uk/coveragechecker/main/in...
Apart from information about channels the result also gives you a compass bearing to point your aerial at.
All the missing channels you listed are on the BBC B multiplex.
Great, thanks. I've downloaded a compass app on my phone and if it's a dry weekend, I'll be up on the roof with it!http://www.digitaluk.co.uk/coveragechecker/main/in...
Apart from information about channels the result also gives you a compass bearing to point your aerial at.
All the missing channels you listed are on the BBC B multiplex.
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