New Amazon Prime Streaming - total crap!

[Flip Martian]

NoNeed said:

People very rarely read the terms and conditions of websites, especially when it's just a small purchase, they just click click click and done, It is what makes the internet so convenient.

Have you read the terms and conditions/ posting rules on Pistonheads? I know I have not, and while it wasn't me that actually made the purchase so I have no idea what it looks like but a box popping up for a free trial would not make me think I was have anything but a free trial.

I know what you mean - but its not that buried on the amazon website. It clearly says "free 30 day trial" and then what the charge is after if you don't cancel.

[essayer]

Flip Martian said:

I know what you mean - but its not that buried on the amazon website. It clearly says "free 30 day trial" and then what the charge is after if you don't cancel.

It's also the only "free trial" which has a complete no-quibble refund if you don't cancel, compared to many other sites out there.

[Oakey]

Riiiiight, people don't bother to read what they're clicking through and it's Amazons fault? Sure.

It's not like they're deceptive about it





It's not even the default shipping method!

[trooperiziz]

If you have the pleasure of being in range of one of their own delivery hubs and they start sending you everything via "Amazon logistics", then after the 6th failed delivery and subsequent complaint, then you can get full refund even after 11 months

[NoNeed]

Flip Martian said:

I know what you mean - but its not that buried on the amazon website. It clearly says "free 30 day trial" and then what the charge is after if you don't cancel.

Like I said it wasn't me but that page is interesting, but I don't see it in bold that you will have to pay £79 at a later date, the free bit is bold but no payment is.




Of course if you are prepared to read small print on every single thing you do including very minor sub £5 purchases then you are a better man than I, because although it wasn't me it quite easily could have been.

Edited by NoNeed on Saturday 31st January 20:54

[Oakey]

When, in the entire history of the internet, has a free online trial not resulted in a recurring payment unless you cancel?

If she can go to the trouble of actively selecting that method of delivery she could also have made the single extra click to select 'learn more'.

It's not as if there isn't another option for free delivery.

[NoNeed]

Oakey said:

When, in the entire history of the internet, has a free online trial not resulted in a recurring payment unless you cancel?

When in the entire history of our legal and education systems have we relied on that assumption or any assumption for that matter.

Amazon refund this money to anybody that asks for one reason and one reason only, they know they are doing wrong.

I have just read those pages and to be honest I was expecting it to be a bit clearer than it is.

And for what it's worth my wife is still relatively new to the internet and internet shopping. Her Facebook account is about 5 years old but other than that the internet didn't interest her

[Oakey]

So she's new to the internet and internet shopping and you just let her click willy nilly on whatever the hell she wants without her or yourself bothering to check what it is she's clicking on and you still somehow think this is Amazons fault?

No, they don't refund it for 'one reason and one reason only'. I imagine they refund it due to having to deal with inept idiots who are so eager to have something NOW NOW NOW that their ADD addled minds can't be bothered to take a moment to check what it is they're doing.

And by the way, the second screen with the 'Start Your Free Trial' pops up when you select that specific delivery method so you can't accidentally sign up for it without actually making an effort to do so. If she can't be bothered to read the terms that's not Amazons fault.

Edited by Oakey on Saturday 31st January 21:27

[NoNeed]

Oakey said:

So she's new to the internet and internet shopping and you just let her click willy nilly on whatever the hell she wants without her or yourself bothering to check what it is she's clicking on and you still somehow think this is Amazons fault?

No, they don't refund it for 'one reason and one reason only'. I imagine they refund it due to having to deal with inept idiots who are so eager to have something NOW NOW NOW that their ADD addled minds can't be bothered to take a moment to check what it is they're doing.

And by the way, the second screen with the 'Start Your Free Trial' pops up when you select that specific delivery method so you can't accidentally sign up for it without actually making an effort to do so. If she can't be bothered to read the terms that's not Amazons fault.

Edited by Oakey on Saturday 31st January 21:27

Lol you just said what I had said in a previous post Of course people don't read properly they just click click click, It was me that said that I added especially for such a small purchase.

That is the REASON they should make perms clear and not hide them in the small print. If the £79 was in that great big green box and =the free bit was hidden in the small print they wouldn't get many new members. They rely on people not complaining and putting down to experience or even just using the service now they have paid.

It is deceptive.and for people that aren't used to the net and it's pitfalls it is a trap.


Anyway a lesson was learned, I hated Amazon anyway for the way they treat employees and dodge taxes so this didn't change anything from my point of view.

The wife has been suitably schooled lol

[Oakey]

Yeah but there's a difference between click click clicking when ordering something and click click clicking through pop ups offering free trials with wording such as '30 day free trial' and 'cancel anytime' and the option of 'no thanks'. There's clearly a catch there, anyone with half a brain can work that out.

If I were you I'd keep her away from any spam in her email inbox

[boxst]

As long as you haven't used Prime past your free trial Amazon will quite happily refund your money. They have very good customer service (in my experience anyway).

Steve

[tim0409]

I've just cancelled my trial and it was remarkably easy - easy to find and just once click. Normally cancelling a free trial of anything is exceedingly difficult for obvious reasons, so for that Amazon should be commended.

[Oakey]

You want to try cancelling a digital subscription to The Times. You can't do it online, you have to phone them and face the Spanish Inquisition.

[Flip Martian]

NoNeed said:

Of course if you are prepared to read small print on every single thing you do including very minor sub £5 purchases then you are a better man than I, because although it wasn't me it quite easily could have been.

Edited by NoNeed on Saturday 31st January 20:54

I wouldn't say I do, normally (I never read Ts and Cs). But anything that says "free trial" and "find out more" I definitely do - it inevitably will end up in a cost somewhere.

[98elise]

Oakey said:

Riiiiight, people don't bother to read what they're clicking through and it's Amazons fault? Sure.

It's not like they're deceptive about it





It's not even the default shipping method!

You are choosing delivery options, not buying a streaming service. At no point during your purchase were you looking for a streaming service. One of the options for FREE delivery signs you up for a service you didn't want.

The fact that plenty of people end up paying for a service they didn't think they were buying shows they are being deceptive.

To turn this in its head, lets say amazon felt this was the bargain of the centrury and wanted to make sure that their customers were not missing out on the low low price of £70. Is there any way you could think of making it clearer?

[trooperiziz]

98elise said:

Oakey said:

Riiiiight, people don't bother to read what they're clicking through and it's Amazons fault? Sure.

It's not like they're deceptive about it





It's not even the default shipping method!

You are choosing delivery options, not buying a streaming service. At no point during your purchase were you looking for a streaming service. One of the options for FREE delivery signs you up for a service you didn't want.

The fact that plenty of people end up paying for a service they didn't think they were buying shows they are being deceptive.

To turn this in its head, lets say amazon felt this was the bargain of the centrury and wanted to make sure that their customers were not missing out on the low low price of £70. Is there any way you could think of making it clearer?

You're not buying a streaming service though. Your buying prime, which is a free one day delivery service. You get other benefits from subscribing to that delivery service, such as streaming and the kindle library, but prime is a delivery service.

[gregf40]

98elise said:

The fact that plenty of people end up paying for a service they didn't think they were buying shows they are being deceptive.

Your idea of 'plenty of people' is probably less than 1% of people that sign up.

It doesn't prove Amazon were being deceptive - it proves 1% of the population are complete morons.

[98elise]

gregf40 said:

98elise said:

The fact that plenty of people end up paying for a service they didn't think they were buying shows they are being deceptive.

Your idea of 'plenty of people' is probably less than 1% of people that sign up.

It doesn't prove Amazon were being deceptive - it proves 1% of the population are complete morons.

If you asked someone to make the cost clear to the end user, would you think they had done a good job?

If you asked someone to hide the cost from the end user (but still be legal) would you think they had done a good job?

The fact that anyone signs up without realising it shows that their process are are st, or they meant it to be like that.

[xrv]

tim0409 said:

I've just cancelled my trial and it was remarkably easy - easy to find and just once click. Normally cancelling a free trial of anything is exceedingly difficult for obvious reasons, so for that Amazon should be commended.

Keep an eye on your bank balance next month. My girlfriend canceled hers no problem last month but they took £79 from her today. Instantly refunded when she complained but they are obviously hoping people wont check their bank balance.

[gregf40]

98elise said:

gregf40 said:

98elise said:

The fact that plenty of people end up paying for a service they didn't think they were buying shows they are being deceptive.

Your idea of 'plenty of people' is probably less than 1% of people that sign up.

It doesn't prove Amazon were being deceptive - it proves 1% of the population are complete morons.

If you asked someone to make the cost clear to the end user, would you think they had done a good job?

If you asked someone to hide the cost from the end user (but still be legal) would you think they had done a good job?

The fact that anyone signs up without realising it shows that their process are are st, or they meant it to be like that.

How much clearer do you need it?



PistonHeads seems to have shrunk the text...here is the actual screen shot:

http://oi58.tinypic.com/28gunwi.jpg

Edited by gregf40 on Sunday 1st February 19:08