New Amazon Prime Streaming - total crap!

[Lucas Ayde]

MartinDB said:

For those watching TV series, are the episodes in the correct order for you? I'm catching up on Reno 911, and series 4, 5 and 6 are all over the place.

Their Samsung app doesn't present stuff very well, you really have to scroll all over the place to find things like specific TV series and they aren't ordered properly.

It also doesn't support a bluetooth keyboard/mouse controller which means you are forced to use the remote for everything, a right pain for searching by name.

[Hackney]

Mutley said:

I’m going to be charged £5.99 in March, for Prime Instant Video, no mention that I’ll be paying for full prime services. Lovefilm screens were bad enough to navigate, but the amazon idea is piss poor

After some digging around I found I'd been charged £5.99 on the 28th Feb and will be charged £5.99 on 28th March.

HOWEVER, I also found under "Lovefilm by post membership" page that I'll be charged £7.28 for my Lovefilm by post membership on the 28th March.

So Amazon under a change of terms and conditions email have seen fit to charge me £5.99 per month for something I didn't ask for and didn't want. I never gave and affirmative action to anything Amazon emailed me and, having received the email on the 26th I'm also angry that they charged me £5.99 within 48 hours for this.

[FiF]

P-Jay said:

Incidentally, for you boxset fans, are you Sky customers? they recently sent me a little box to go on top of our Plus box, we can download huge amounts of TV series straight into the plus box, works wonderfully and it's 'free'.

Bit confused by this. Our Sky+ HD box can do this anyway. Why the extra box? Box sets are available under the catch up tab in planner.

[Chris Type R]

I had a LoveFilm membership, and Amazon Prime. So, until Nov 2014 my Lovefilm is £4pcm and streaming is part of my existing Prime membership.

I've placed a reminder in my calendar to cancel my prime membership in November, as I can't see that next day delivery is worth the additional imposed cost. Perhaps Amazon will have changed their stance on this before then.

[P-Jay]

FiF said:

P-Jay said:

Incidentally, for you boxset fans, are you Sky customers? they recently sent me a little box to go on top of our Plus box, we can download huge amounts of TV series straight into the plus box, works wonderfully and it's 'free'.

Bit confused by this. Our Sky+ HD box can do this anyway. Why the extra box? Box sets are available under the catch up tab in planner.

Perhaps it was just us, prior to this box we could go to on-demand and there would be the first or second episodes of a new series to download and 12 or so premium films, now there's a huge library of old series and it also links into iPlayer, 4Od, ITV player etc so we can download stuff from their straight into our box.

Now I think of it, when Sky originally installed our equipment they connected the player to our wireless router (also Sky), it was a nasty job using cable along a skirt and over a door frame - it also reduced our connection to sub 1meg so I disconnected it - perhaps this is just a wireless dongle for our plus box.

[P-Jay]

Hackney said:

Mutley said:

I’m going to be charged £5.99 in March, for Prime Instant Video, no mention that I’ll be paying for full prime services. Lovefilm screens were bad enough to navigate, but the amazon idea is piss poor

After some digging around I found I'd been charged £5.99 on the 28th Feb and will be charged £5.99 on 28th March.

HOWEVER, I also found under "Lovefilm by post membership" page that I'll be charged £7.28 for my Lovefilm by post membership on the 28th March.

So Amazon under a change of terms and conditions email have seen fit to charge me £5.99 per month for something I didn't ask for and didn't want. I never gave and affirmative action to anything Amazon emailed me and, having received the email on the 26th I'm also angry that they charged me £5.99 within 48 hours for this.

Was your original LF price £13 a month?

[FiF]

P-Jay said:

FiF said:

P-Jay said:

Incidentally, for you boxset fans, are you Sky customers? they recently sent me a little box to go on top of our Plus box, we can download huge amounts of TV series straight into the plus box, works wonderfully and it's 'free'.

Bit confused by this. Our Sky+ HD box can do this anyway. Why the extra box? Box sets are available under the catch up tab in planner.

Perhaps it was just us, prior to this box we could go to on-demand and there would be the first or second episodes of a new series to download and 12 or so premium films, now there's a huge library of old series and it also links into iPlayer, 4Od, ITV player etc so we can download stuff from their straight into our box.

Now I think of it, when Sky originally installed our equipment they connected the player to our wireless router (also Sky), it was a nasty job using cable along a skirt and over a door frame - it also reduced our connection to sub 1meg so I disconnected it - perhaps this is just a wireless dongle for our plus box.

Ah right gotcha. Yes our router is in the TV cabinet which also contains Dvd, Sky and file server. Everything is hardwired. That explains what your box is.

[onomatopoeia]

Hackney said:

Mutley said:

I’m going to be charged £5.99 in March, for Prime Instant Video, no mention that I’ll be paying for full prime services. Lovefilm screens were bad enough to navigate, but the amazon idea is piss poor

After some digging around I found I'd been charged £5.99 on the 28th Feb and will be charged £5.99 on 28th March.

HOWEVER, I also found under "Lovefilm by post membership" page that I'll be charged £7.28 for my Lovefilm by post membership on the 28th March.

So Amazon under a change of terms and conditions email have seen fit to charge me £5.99 per month for something I didn't ask for and didn't want. I never gave and affirmative action to anything Amazon emailed me and, having received the email on the 26th I'm also angry that they charged me £5.99 within 48 hours for this.

As a lovefilm subscriber I was paying approx £13 or so for post which included streaming. Now they have split these in two products that cost approx £13 in total.

Are you saying they have upped your subscription from seven quid to 13 quid without asking? Or you were paying £13/month and they have now split this into separate payments of £6 and £7?

I have cancelled the streaming part today and got the last payment back, so am on post only.

[Silver Smudger]

onomatopoeia said:

As a lovefilm subscriber I was paying approx £13 or so for post which included streaming. Now they have split these in two products that cost approx £13 in total.

Are you saying they have upped your subscription from seven quid to 13 quid without asking? Or you were paying £13/month and they have now split this into separate payments of £6 and £7?

I have cancelled the streaming part today and got the last payment back, so am on post only.

It is a bit confusing - I was with LoveFilm at £11.99/month but was never able to watch streamed films without jitter so never bothered - I never had Amazon Prime either.

I now appear to be paying £6 to Amazon for discs in the post, but I seem to still be allowed to stream from Amazon (jitter included).

I will be happy with just postal discs at £6, if it turns out that this is what I have - I'm just not sure it is!

[Chris Type R]

Silver Smudger said:

I will be happy with just postal discs at £6, if it turns out that this is what I have - I'm just not sure it is!

FWIW, on Amazon, my 2 disk by post rental is showing as £4pcm.

[Mutley]

onomatopoeia said:

Hackney said:

Mutley said:

I’m going to be charged £5.99 in March, for Prime Instant Video, no mention that I’ll be paying for full prime services. Lovefilm screens were bad enough to navigate, but the amazon idea is piss poor

After some digging around I found I'd been charged £5.99 on the 28th Feb and will be charged £5.99 on 28th March.

HOWEVER, I also found under "Lovefilm by post membership" page that I'll be charged £7.28 for my Lovefilm by post membership on the 28th March.

So Amazon under a change of terms and conditions email have seen fit to charge me £5.99 per month for something I didn't ask for and didn't want. I never gave and affirmative action to anything Amazon emailed me and, having received the email on the 26th I'm also angry that they charged me £5.99 within 48 hours for this.

As a lovefilm subscriber I was paying approx £13 or so for post which included streaming. Now they have split these in two products that cost approx £13 in total.

Are you saying they have upped your subscription from seven quid to 13 quid without asking? Or you were paying £13/month and they have now split this into separate payments of £6 and £7?

I have cancelled the streaming part today and got the last payment back, so am on post only.

Thanks for the heads up on the split, I wasn't aware of that, the cheeky fkers. I was on Lovefilms unlimited streaming and 1 disc at a time, I just want the dvd service, not the streaming. Just had a look at the site and as always its a mucking fess.

Where do I look to cancel the streaming only?

Edited by Mutley on Monday 3rd March 17:01

[Silver Smudger]

Chris Type R said:

Silver Smudger said:

I will be happy with just postal discs at £6, if it turns out that this is what I have - I'm just not sure it is!

FWIW, on Amazon, my 2 disk by post rental is showing as £4pcm.

I would be happier with that!

[Sonic]

Cheers for the heads-up gents.

I've LoveFilm and Prime (legacy of Amazon seemingly signing the missus up without telling her) - i've never used streaming and getting a bit fed-up with the rental service.

I've cancelled the Prime Instant thing which has saved £5.99/month and now have 3 films unlimited for £7.28/month.

At £50/year i'd almost have considered renewing the Prime membership in September due to the amount of things i seem to have ordered with it, but now at £79/year, with some prime instant video thing i don't want or will never use, it's not going to happen.

Seems completely nuts for Amazon to have organised it this way really!...

[onomatopoeia]

Mutley said:

Where do I look to cancel the streaming only?

From what I remember, it was either on the "manage prime" (or something like that) link between "Your Account" and "basket" to the right of the search bar, or possibly it was "Your prime instant video" on the dropdown under "your account".

Definitely one of those two, but I find the site not terribly intuitive since the lovefilm merge and spent a while clicking around before I found it.


Shame really, the lovefilm site was very useable IMO, and the fact that if you put something in your rental list it would show you if it was available streamed was for me a big plus point.

[onomatopoeia]

Oh, and I tried to send amazon an email with feedback on the changes, but they don't seem to publish an email address. Instead I asked for "help" via a web form.

[Matt_N]

My membership seems to now be made up as:

£5.99 for Amazon prime
£2.17 for DVD by post - 2 at a time, unlimited per month from what I can tell on the awful new site!

I rarely watch anything online save the odd film on the X360, but do get through a lot of DVD & Blu-Ray, I am tempted to just cancel the Prime, but don't want it to mess my by post up.

[Mutley]

onomatopoeia said:

Oh, and I tried to send amazon an email with feedback on the changes, but they don't seem to publish an email address. Instead I asked for "help" via a web form.

Go to the help page, on the right is a yellow button "Contact Us", then select the "Digital Services" tab, fill in the boxes, Then check the Phone and Call me Now option. I did that yesterday and got the Prime free trial Auto Renew cancelled. I now have disc by post only.

As I found out yesterday, and I think mentioned here before, if you haven't taken up the option to switch on Prime, you shouldn't be a member, but as i found out it has an "Auto Renew" option. It really is worth getting them to call you so you can remove this option before it happens

[P-Jay]

Matt_N said:

My membership seems to now be made up as:

£5.99 for Amazon prime
£2.17 for DVD by post - 2 at a time, unlimited per month from what I can tell on the awful new site!

I rarely watch anything online save the odd film on the X360, but do get through a lot of DVD & Blu-Ray, I am tempted to just cancel the Prime, but don't want it to mess my by post up.

Cancel away, they're completely separate now, I'm paying them £6ish for 3 discs unlimited.

I'm using Netflix now, there's more of the stuff I like on there, plus is actually works with my PS3 and stty 4meg connections, where as LV always hanged.

Started breaking Bad again last night, I'm still not sure I see 'it' but I'll give it a few episodes.

[Mutley]

I did the same, Cancelled the LF streaming and took up Netflix, mostly because I could use it on my phone/tablet.
I'm on BT infinity, and LF would stutter and pause, not a good advert for a service. I mistakenly lived with it for longer than I should have

[anonymous-user]

I had a look at the selection of films available from Prime last night.

V unimpressed.