New Amazon Prime Streaming - total crap!

New Amazon Prime Streaming - total crap!

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Discussion

judas

5,963 posts

258 months

Wednesday 26th February 2014
quotequote all
I had an email from Amazon to tell me this is now being bundled with the Prime accounts (whether you want it or not) and by the way the subscription cost is going up by 60%. Needless to say by Prime account won't be getting renewed nono

Civpilot

6,235 posts

239 months

Wednesday 26th February 2014
quotequote all
I'm already with Amazon prime and this has really annoyed me.

Originally had the one month trial and during this month they screwed up one package (took 3 days to arrive, not one). I mentioned this to them and they offered my 14months for £29. Obviously quite a good deal (think it's usually £39 per 12months?).

Now I tend to make use of the free one day shipping quite often so I had figured that come July I would leave on the auto-renew option.

Now with the new "fantastic" streaming service they have told me that I wont have to pay a penny extra until it comes time to renew. Although in July my subscription will be renewed at the "amazing low price of just £79" :| Apparently this is an impressive £41 saving each year!!

Right...

Spoke to them and you cannot have prime without the streaming option. Ok, so simple answer really, no more Amazon prime for me and I went in right away and switched off "auto renew".

Had they optioned "Amazon Prime" and "Amazon Prime PLUS streaming" they would still have a customer (prime is usefull, being able to time deliveries to exactly when you want them etc)

Tycho

11,554 posts

272 months

Wednesday 26th February 2014
quotequote all
Civpilot said:
I'm already with Amazon prime and this has really annoyed me.

Originally had the one month trial and during this month they screwed up one package (took 3 days to arrive, not one). I mentioned this to them and they offered my 14months for £29. Obviously quite a good deal (think it's usually £39 per 12months?).

Now I tend to make use of the free one day shipping quite often so I had figured that come July I would leave on the auto-renew option.

Now with the new "fantastic" streaming service they have told me that I wont have to pay a penny extra until it comes time to renew. Although in July my subscription will be renewed at the "amazing low price of just £79" :| Apparently this is an impressive £41 saving each year!!

Right...

Spoke to them and you cannot have prime without the streaming option. Ok, so simple answer really, no more Amazon prime for me and I went in right away and switched off "auto renew".

Had they optioned "Amazon Prime" and "Amazon Prime PLUS streaming" they would still have a customer (prime is usefull, being able to time deliveries to exactly when you want them etc)
I did the exact same thing. Don't want the streaming option as the content is shockingly bad. I looked through the new releases and there was nothing I would have watched even if I was bored stiff...

You also get Kindle lending library.... Great but I don't have a Kindle, just the app on my tablet. I think lots of people will leave because of this.

Matt_N

8,900 posts

201 months

Wednesday 26th February 2014
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A few people at work are miffed by this aswel, they want Prime but don't want the streaming service and certainly don't want to pay £30 extra for it, so have binned it altogether as I imagine a lot of people are doing.

Strange move by Amazon!

Civpilot

6,235 posts

239 months

Wednesday 26th February 2014
quotequote all
I do wonder what is going to happen the the Amazon owned LoveFilm now?

I can see it slowly disappearing somewhow wink

The Nur

9,168 posts

184 months

Wednesday 26th February 2014
quotequote all
Civpilot said:
I do wonder what is going to happen the the Amazon owned LoveFilm now?

I can see it slowly disappearing somewhow wink
Good, that was ste too.

FunkyNige

8,859 posts

274 months

Wednesday 26th February 2014
quotequote all
Civpilot said:
I do wonder what is going to happen the the Amazon owned LoveFilm now?

I can see it slowly disappearing somewhow wink
I got this as an email -

We're pleased to announce some exciting upgrades and changes to your LOVEFiLM Service.

Introducing Amazon Instant Video

Amazon Instant Video offers two great ways to watch instantly, anywhere. Rent or buy from more than 50,000 digital movies and TV episodes and with Prime Instant Video you get unlimited access to Britain's largest subscription streaming service with over 15,000 movies and TV episodes to choose from.

Your LOVEFiLM Instant subscription is now renamed Amazon Prime Instant Video

Prime Instant Video includes the great movies and TV shows and the same applications for Tablets, TVs and Games Consoles that you've enjoyed with your LOVEFiLM Instant membership. You will also continue to enjoy the same great selection of DVDs and Blu-ray discs with your LOVEFiLM By Post membership.

Good news, we've worked hard behind the scenes to ensure this change is as seamless as possible for you.

• Your Watchlist , DVD Rental List and account settings are all available on Prime Instant Video

•The latest versions of the LOVEFiLM connected TV and mobile applications have already been updated to work with your Prime Instant Video membership

• The amount of your monthly bill will not change

• View your new terms and conditions

Remember, anytime you are prompted to Sign in, use your Amazon account details.

KaraK

13,177 posts

208 months

Wednesday 26th February 2014
quotequote all
Not sure how this is going to pan out for me.. I'm an existing Prime and LOVEFILM customer and so far I've been unable to find out what will happen to my LOVEFILM subscription, the package I'm on with them is £9.99 a month for two discs at once and the streaming. They don't do this package any more (all the others are more expensive) and they don't offer one that doesn't have streaming so essentially if I want to keep my discs at home subscription I effectively have to pay for streaming twice! Really I think if they are going to combine these two then they need to do it properly not in this half-arsed way they are doing so far!

Civpilot

6,235 posts

239 months

Wednesday 26th February 2014
quotequote all
So if they can do "Amazon Prime Instant Video" then why can't they do "Amazon Prime Delivery only" as an option?

Totally stupid move to make the free next day delivery service only available if you take streaming... but make streaming available on it's own.

KaraK

13,177 posts

208 months

Wednesday 26th February 2014
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Actually further to my earlier post I've had a look at the info they have put up today and it would appear that they are now going to just charge me for the post component separately so that's a win (I think!) smile

omgus

7,305 posts

174 months

Wednesday 26th February 2014
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Really not a fan of this idea. I just want the current Amazon Prime, none of this integrated streaming BS.

I'm hoping they will realise that lots of people will now cancel and then they will give back the Prime only option.

Digger

14,588 posts

190 months

Wednesday 26th February 2014
quotequote all
They're just trying it on surely. Bit daft to second guess what Prime members, such as myself want!

Like the insurance world, I hate it when they rely on you to auto-renew without double-checking what you've signed up for.

rscott

14,690 posts

190 months

Wednesday 26th February 2014
quotequote all
If they actually supported any of the devices I have, then I'd probably renew it. Sadly, my Panasonic SmartTV, Roku & Android phones/tablets aren't supported.

MentalSarcasm

6,083 posts

210 months

Wednesday 26th February 2014
quotequote all
KaraK said:
Not sure how this is going to pan out for me.. I'm an existing Prime and LOVEFILM customer and so far I've been unable to find out what will happen to my LOVEFILM subscription, the package I'm on with them is £9.99 a month for two discs at once and the streaming. They don't do this package any more (all the others are more expensive) and they don't offer one that doesn't have streaming so essentially if I want to keep my discs at home subscription I effectively have to pay for streaming twice! Really I think if they are going to combine these two then they need to do it properly not in this half-arsed way they are doing so far!
I'm currently with Lovefilm and frankly this is going to push me towards cancelling my subscription entirely. Otherwise I'm fairly sure that in a few months time I'll get a price increase and then an insistance that I have to pay a yearly subscription AND just have Prime Streaming.

I've already been struggling to get round to watching the DVDs, I might as well put the money away each month and buy some boxsets when they're on sale.

JustinP1

13,330 posts

229 months

Wednesday 26th February 2014
quotequote all
KaraK said:
Not sure how this is going to pan out for me.. I'm an existing Prime and LOVEFILM customer and so far I've been unable to find out what will happen to my LOVEFILM subscription, the package I'm on with them is £9.99 a month for two discs at once and the streaming. They don't do this package any more (all the others are more expensive) and they don't offer one that doesn't have streaming so essentially if I want to keep my discs at home subscription I effectively have to pay for streaming twice! Really I think if they are going to combine these two then they need to do it properly not in this half-arsed way they are doing so far!
I've had an email from them, Monday IIRC.

It said that streaming is removed from my package - the same as yours, and the package price is being reduced by £5.99 accordingly.

So, unlimited discs, 2 at a time for £4 a month.

smile

anonymous-user

Original Poster:

53 months

Wednesday 26th February 2014
quotequote all
Got the same email earlier in the week, and was suitably livid, all set to cancel Prime, etc. Then noticed that it told me that (a) I would get streaming at no additional cost from 26 Feb 14, but (b) I wouldn't be charged the new £79 rate until March 2015.

I estimate that there is zero chance I will renew Prime in March 15, but at least I'm not getting done over before then.

AlexS

1,550 posts

231 months

Wednesday 26th February 2014
quotequote all
rscott said:
If they actually supported any of the devices I have, then I'd probably renew it. Sadly, my Panasonic SmartTV, Roku & Android phones/tablets aren't supported.
Lovefilm wasn't supported on Android devices either, as they would rather you bought a Kindle Fire HD.

Patch1875

4,893 posts

131 months

Wednesday 26th February 2014
quotequote all
JustinP1 said:
KaraK said:
Not sure how this is going to pan out for me.. I'm an existing Prime and LOVEFILM customer and so far I've been unable to find out what will happen to my LOVEFILM subscription, the package I'm on with them is £9.99 a month for two discs at once and the streaming. They don't do this package any more (all the others are more expensive) and they don't offer one that doesn't have streaming so essentially if I want to keep my discs at home subscription I effectively have to pay for streaming twice! Really I think if they are going to combine these two then they need to do it properly not in this half-arsed way they are doing so far!
I've had an email from them, Monday IIRC.

It said that streaming is removed from my package - the same as yours, and the package price is being reduced by £5.99 accordingly.

So, unlimited discs, 2 at a time for £4 a month.

smile
That's what I've got doesn't seem to bad a deal

KaraK

13,177 posts

208 months

Thursday 27th February 2014
quotequote all
JustinP1 said:
I've had an email from them, Monday IIRC.

It said that streaming is removed from my package - the same as yours, and the package price is being reduced by £5.99 accordingly.

So, unlimited discs, 2 at a time for £4 a month.

smile
Yep that's what's happened for me smile

KaraK

13,177 posts

208 months

Thursday 27th February 2014
quotequote all
Greg66 said:
Got the same email earlier in the week, and was suitably livid, all set to cancel Prime, etc. Then noticed that it told me that (a) I would get streaming at no additional cost from 26 Feb 14, but (b) I wouldn't be charged the new £79 rate until March 2015.

I estimate that there is zero chance I will renew Prime in March 15, but at least I'm not getting done over before then.
The lottery of where you fall in the Prime renewal is interesting.. you essentially get streaming for free until March but I get it that way until September thumbup