Cancelling a SKY TV subscription
Discussion
Info for those that said they would be going down the Humax route:
I got my box from http://www.humaxdirect.co.uk/Direct
I've just looked and the box (HDR1000S/500gb) I paid £149.99 for is now £189.99 but the same box with a 1tb HD is only £169.
Might be worth checking before buying!
I got my box from http://www.humaxdirect.co.uk/Direct
I've just looked and the box (HDR1000S/500gb) I paid £149.99 for is now £189.99 but the same box with a 1tb HD is only £169.
Might be worth checking before buying!
Normally you will end up with a significant reduction in costs if not free sports and movies for 9 months plus free b/band for a year.
I keep calling then the month when the freebie ends so far in 6 odd years - sure I may have let months slip by from time to time paying full whack but really my package should cost c£90pcm I pay £40 for everything. I've never threatened to leave simply stating we've just had a new family member and are struggling to meet ends meet etc but we love the product.. Works for us.
I keep calling then the month when the freebie ends so far in 6 odd years - sure I may have let months slip by from time to time paying full whack but really my package should cost c£90pcm I pay £40 for everything. I've never threatened to leave simply stating we've just had a new family member and are struggling to meet ends meet etc but we love the product.. Works for us.
My wife and I kept a log of what we watched on TV. What surprised me was that I clocked up over 18 hours a week, a bit over 6 of which was Pointless! Then there's F1 which adds only a little less, at around 5, although not every week. The rest is bits and pieces, although box sets of Thrones for me and 24 hrs for my wife take a fair slice. There's the news and a couple of documentaries.
Come the rugby season there'll be two matches a week on top of that.
18 hours: it seems remarkable to me. I watch some things just because they are on.
I've opted for the basic Freeview package and an entertainment lot. We've got the option of adding more but I'm not sure what.
Movies are a big disappointment of late. I've probably started a dozen or so in the last month or so only to turn them off. Yet I've got over 900 on DVDs, around 60+ of which we've not yet seen. And with BT sport, free with my broadband, there's a limit to how much I can physically cope with.
Half the GPs - that's the one thing I will miss - is enough I suppose. I'm out every Sat in the rugby season, so miss the qually. But 20 Sundays per year is too much of a demand on my time.
I can always go back I suppose, but given how much cheaper it is - I'm saving nearly £50pcm - I doubt it unless BT is rubbish.
Come the rugby season there'll be two matches a week on top of that.
18 hours: it seems remarkable to me. I watch some things just because they are on.
I've opted for the basic Freeview package and an entertainment lot. We've got the option of adding more but I'm not sure what.
Movies are a big disappointment of late. I've probably started a dozen or so in the last month or so only to turn them off. Yet I've got over 900 on DVDs, around 60+ of which we've not yet seen. And with BT sport, free with my broadband, there's a limit to how much I can physically cope with.
Half the GPs - that's the one thing I will miss - is enough I suppose. I'm out every Sat in the rugby season, so miss the qually. But 20 Sundays per year is too much of a demand on my time.
I can always go back I suppose, but given how much cheaper it is - I'm saving nearly £50pcm - I doubt it unless BT is rubbish.
Derek Smith said:
whoami said:
Interesting.
I tried to cancel that way (as well as via email).
I was told that it wasn't possible.
That's what it said on the website but I thought I'd give it a go. I've just had the 'official' email. I await the 50% offer.I tried to cancel that way (as well as via email).
I was told that it wasn't possible.
you should run classes.
I just tried (again) to cancel using LiveChat.
Failed; big time.
Silverage said:
I was on the basic TV package as of this morning at £21.50 per month. Had a look at the planner and realised everything I had recorded and set to record was on the free to air channels so I'm paying for Sky's 400-channel crap-o-rama for nothing each month.
Called them to cancel about an hour ago. They offered me £10 off for a year so I'm down to £11.50 per month with the basic crap channels and importantly the recording functions which I would otherwise have to lash out £100+ to replace with a Freeview+ box.
I'm happy with a £120 saving for the sake of a phone call. Probably will bite the bullet and cancel the whole lot when the discount expires.
Many moons ago I did something very similar - just looked at the programmes I had recorded on Sky+ and what I had series linked and >90% of them were from free to air channels. I had movies and sports but hardly ever bothered with either - if there was something really good on the sports like a high profile football match I'd just to go the pub and watch there with mates, much better 'experience' than sat at home.Called them to cancel about an hour ago. They offered me £10 off for a year so I'm down to £11.50 per month with the basic crap channels and importantly the recording functions which I would otherwise have to lash out £100+ to replace with a Freeview+ box.
I'm happy with a £120 saving for the sake of a phone call. Probably will bite the bullet and cancel the whole lot when the discount expires.
A decent Freeview/Freesat PVR is really all you need. If you're going to watch mainstream TV within a week, the chances are that you don't even need a record facility as you can get it an internet catchup service which the big four broadcasters all offer. For anything else, there's the internet ;-)
I don't mind my package costs too much but I hate the fact I cant do anything or I will lose F! (legacy customer with HD when it came out).
I am £38 a month or so now for basic with Entertainment + and HD. I only really watch Atlantic for GoT and Syfy with F1 being the only sport I watch. I would go to freesat\Humax box but I would miss the F1 massively as its the only sport I properly follow.
If sky offered a pack to get the basic HD with F1 I would bite their hand off, but the fact I would need to get the full sports pack just for f1 is daft.
I don't know if my BT sport would follow onto freesat?? as I get the moto GP from that and the mrs watches Liverpool games.
I am £38 a month or so now for basic with Entertainment + and HD. I only really watch Atlantic for GoT and Syfy with F1 being the only sport I watch. I would go to freesat\Humax box but I would miss the F1 massively as its the only sport I properly follow.
If sky offered a pack to get the basic HD with F1 I would bite their hand off, but the fact I would need to get the full sports pack just for f1 is daft.
I don't know if my BT sport would follow onto freesat?? as I get the moto GP from that and the mrs watches Liverpool games.
I wasn't paying half as much as some on here, but I cancelled mine about 2years ago.
First time I attempted cancellation, they reduced the price for 6 months and I was reasonably happy as we were still watching TV and all was fine.
But second time, I was made redundant and needed to just get rid of extraneous outgoings. It took me 60mins or arguing with several people to get the account closed down. First off I was passed to a Customer Retention department who I explained I wasn't interested in talking to. Then I got put on hold for 30mins (presumably in the hope I'd get bored and hang up) and finally got through to a woman who basically argued and insulted me and my intelligence and begrudginly cancelled the account. Not before trying to explain that without a Skybox I wouldn't be able to get any TV whatsoever (fear trick) and refused to accept that I'd be able to get Freesat.
Same occurred with the Sky Broadband where it took them ages to provide me with the MAC code.
Following those experience, I'll never become a Sky customer ever again.
First time I attempted cancellation, they reduced the price for 6 months and I was reasonably happy as we were still watching TV and all was fine.
But second time, I was made redundant and needed to just get rid of extraneous outgoings. It took me 60mins or arguing with several people to get the account closed down. First off I was passed to a Customer Retention department who I explained I wasn't interested in talking to. Then I got put on hold for 30mins (presumably in the hope I'd get bored and hang up) and finally got through to a woman who basically argued and insulted me and my intelligence and begrudginly cancelled the account. Not before trying to explain that without a Skybox I wouldn't be able to get any TV whatsoever (fear trick) and refused to accept that I'd be able to get Freesat.
Same occurred with the Sky Broadband where it took them ages to provide me with the MAC code.
Following those experience, I'll never become a Sky customer ever again.
"Sky, believe in better" is not quite ringing true here is it? Cannot be a hard work as trying to get rid of Talk, Talk broadband.
Although saying that, I also was very hard up at one time and they reduced their price to a quarter for about a year until I got back on track. I have been with Sky since 1992 (ish) and their prices just keep creeping up and up.
Although saying that, I also was very hard up at one time and they reduced their price to a quarter for about a year until I got back on track. I have been with Sky since 1992 (ish) and their prices just keep creeping up and up.
Also just cancelled and concerned about what I'll do!
Its likely I'll go crawling back to Sky but I'd rather do this as a new customer as the HD box is on the way out. How long before I can go back as a new customer (claiming cashback, new HD box and new router)??
Is it true we can sign up in using my partners name immediately, as a new customer (claiming cashback, new HD box and new router)??
TIA
Its likely I'll go crawling back to Sky but I'd rather do this as a new customer as the HD box is on the way out. How long before I can go back as a new customer (claiming cashback, new HD box and new router)??
Is it true we can sign up in using my partners name immediately, as a new customer (claiming cashback, new HD box and new router)??
TIA
I left Sky in the late 1990s! 
They were pretty bad at pestering even then, but after me taking free movies for a month a couple of times and then cancelling again, I think they decided I wasn't a good prospect for retentions
I've been with VM (And the various entities before that) ever since and reasonably happy. I'd like a good option to consider, but I know Sky isn't one, so I'm stuck really... Just as well I've found VM reasonably good to deal with.
I recently got an offer that was going to save me about a tenner a month overall, but had a £50 'installation charge'. I rang them and pointed out I'd been a customer for decades and they waived the charge without quibble (once I got past the Indian Call Centre who didn't even know the offer was available!).
M
They were pretty bad at pestering even then, but after me taking free movies for a month a couple of times and then cancelling again, I think they decided I wasn't a good prospect for retentions
I've been with VM (And the various entities before that) ever since and reasonably happy. I'd like a good option to consider, but I know Sky isn't one, so I'm stuck really... Just as well I've found VM reasonably good to deal with.
I recently got an offer that was going to save me about a tenner a month overall, but had a £50 'installation charge'. I rang them and pointed out I'd been a customer for decades and they waived the charge without quibble (once I got past the Indian Call Centre who didn't even know the offer was available!).
M
Just to add that Sky pay their staff and Freelance camera ops far far less than anyone else. The Freelance rate is about half the going rate elsewhere and they don't pay ten hour day minimums if your shift only happens to be 5 hours, and they'll take a meal break off as well.
Tight wads.
I know it's wrong but with the 'ability' to watch any of the stuff on Sky for free, I'm amazed that they still have a huge customer base. Still I presume the sports are not easy to come by.
Tight wads.
I know it's wrong but with the 'ability' to watch any of the stuff on Sky for free, I'm amazed that they still have a huge customer base. Still I presume the sports are not easy to come by.
I dumped Sky about 2 years ago for Freesat which I augment with iPlayer, Netflix, Amazon on Demand, Youtube and some of the Internet TV channels and have never looked back.
The concept of TV programming as it is currently is dying whether it be Sky, Freeview or Virgin. As faster broadband products become more widely available we will no doubt see Sky push services like its Now TV. On demand programming is the future, Sky are just milking the end of the current ecosystem and desperately trying to retain customers to flog their new on demand products to in the future.
The concept of TV programming as it is currently is dying whether it be Sky, Freeview or Virgin. As faster broadband products become more widely available we will no doubt see Sky push services like its Now TV. On demand programming is the future, Sky are just milking the end of the current ecosystem and desperately trying to retain customers to flog their new on demand products to in the future.
Edited by Greedydog on Wednesday 6th August 12:21
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