Cancelling a SKY TV subscription
Discussion
bad company said:
Call again and take the option to cancel all or part of your Sky subscription. Then tell that you want to give notice to cancel, they will then offer all sorts of wonderful deals to keep you.
After a decade and a half of being a Sky customer I phoned to reduce my subscription or cancel it altogether. It took me 55 minutes (from memory) to fail to receive any offer of reduction at all.
I mentioned a poor business model but there was no give at all. I also mentioned that I could get more than they were offering at £28 for under £16 at BT. Still no move. I told the chap that I wanted to be excluded from their email marketing list, and he replied that this would be a bad move as I would be offered some 'brilliant' offers after a couple of months or so.
Where's the logic in that?
He pretended not to know about the Freeview card for the Sky box if I cancelled my subscription. Not that I wanted it, but you never know.
After some 9 months with BT I can't see me ever going back. Fair enough, I don't watch an awful lot of TV, and with the free Netflix there's more on offer than I will ever see, but even so the price is very good and the picture is every bit as clear as Sky.
If I'd been offered 'half price' for 6 months for the basic package from Sky - in reality a reduction of 25% as the minimum term would have been 12 months - I probably would not have considered it, but half price for a year might - might - have just convinced me to stay as I'm quite lazy with such things.
Derek Smith said:
He pretended not to know about the Freeview card for the Sky box if I cancelled my subscription. Not that I wanted it, but you never know.
Just leave the viewing card in the box. That will get you Free to View and Free to Air channels; the same as "Freesat from Sky". Of course you'll lose Sky+ features.If you're logged on to MySky you can (or at least could, because I did it) cancel Sports and Movies online:
www.sky.com/removesports
www.sky.com/removemovies
Of course Sky won't give you any good offers to stay. Churn rate in the UK is down to the lowest level in the past five years at 10.1% and net increase in subscribers is also up. They're gaining more than they're losing so the pressure isn't there to keep people, especially if you're just moving to Now TV.
Morningside said:
Over on this thread I think the answer is to tell them you are leaving, reduce your subscription and swap to Now TV.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Now TV doesn't cover what I actually watch on TV, I mainly watch Eurosport for WTCCC, SKY Sports for Football and F1 and the missus uses it to download all kinds of cr@P.http://www.pistonheads.com/gassing/topic.asp?h=0&a...
With the SS day pass being £9.99 I could end up paying alot more.
Edited by AJB88 on Sunday 26th April 07:50
bad company said:
Call again and take the option to cancel all or part of your Sky subscription. Then tell that you want to give notice to cancel, they will then offer all sorts of wonderful deals to keep you.
I have cancelled my TV subscription, it runs out on May 14th.A 01332 number has been calling me twice a day since but I work shifts so haven't had chance to answer it.
MissChief said:
Of course Sky won't give you any good offers to stay. Churn rate in the UK is down to the lowest level in the past five years at 10.1% and net increase in subscribers is also up. They're gaining more than they're losing so the pressure isn't there to keep people, especially if you're just moving to Now TV.
Rubbish.I've recently cancelled all my services with Sky and they wouldn't cancel it before running about 25 increasingly appealing offers past me.
Their final offer was something like £45 for the package I'd been paying £90 for up until that point.
+1 Sky is dying a slow death, I received a leaflet thru the door offering new customers any package half price for a year.
Many will accept this but the mass exodus in 12 months when everyone decides not to renew at full price will finish them.
Sky can f
k right off as far as I am concerned, been with them for over 10 years and a day after receiving that wonderful offer for new customers I receive a letter telling me my bill will be going up £3 pounds.
Many will accept this but the mass exodus in 12 months when everyone decides not to renew at full price will finish them.
Sky can f
k right off as far as I am concerned, been with them for over 10 years and a day after receiving that wonderful offer for new customers I receive a letter telling me my bill will be going up £3 pounds. Derek Smith said:
It took me 55 minutes
It seems to be very dependent on who you get on the other end. I got one girl who lets say won't have a long career in telesales, most miserable bugger I've ever encountered. She told me I need to confirm my bank account number to pass security and then when I went to get my wallet had hung up.Once girl was much better and kept offering me more to stay-a pretty good deal but my mind was made up and after about 45 mins she couldn't work out why I wanted to cancel, she couldn't believe that I didn't want to save money-I had to say in the end I didn't want to be rude to the girl but she was pissing me off now and I just wanted to cancel.
They've not contacted me since. I can't say I miss it. We're seeing how it goes and on the very odd occasion only missing not being able to record stuff. Movies were s
t, there are ways and means of getting the rest.When I cancelled a few years ago they just did it. They offered me a new box and I said the reason I was cancelling was because I was not watching much TV so a new box would make no difference. They pretty much said "well, if you don't watch it there's no point in you having it then". Maybe it's just whom you get to talk to I suppose ?
They did then starting ringing me up. After about the 3rd call I told them to stop calling, and they have not called since.
The best one was a few months after I'd left I went on line to my bank and deleted the DD (not that any money had been taken for several months of course) and they then wrote to me and said I needed to reinstate my DD otherwise they would not be able to provide me with any services. Good - that was rather the idea.
They did then starting ringing me up. After about the 3rd call I told them to stop calling, and they have not called since.
The best one was a few months after I'd left I went on line to my bank and deleted the DD (not that any money had been taken for several months of course) and they then wrote to me and said I needed to reinstate my DD otherwise they would not be able to provide me with any services. Good - that was rather the idea.
F3RNY7 said:
MissChief said:
Of course Sky won't give you any good offers to stay. Churn rate in the UK is down to the lowest level in the past five years at 10.1% and net increase in subscribers is also up. They're gaining more than they're losing so the pressure isn't there to keep people, especially if you're just moving to Now TV.
Rubbish.I've recently cancelled all my services with Sky and they wouldn't cancel it before running about 25 increasingly appealing offers past me.
Their final offer was something like £45 for the package I'd been paying £90 for up until that point.
myself and 3 friends have all got their sky bill reduced in the last month.
I genuinely would have cancelled - I knocked back their first 3 offers of a reduction - before the guy asked 'What do you think you should be paying?' So I said '50% of what I'm paying now' and they agreed to it.
The 3 friends had no intention of cancelling but played the game of threatening to cancel to get approx a 30% reduction.
I genuinely would have cancelled - I knocked back their first 3 offers of a reduction - before the guy asked 'What do you think you should be paying?' So I said '50% of what I'm paying now' and they agreed to it.
The 3 friends had no intention of cancelling but played the game of threatening to cancel to get approx a 30% reduction.
I have recently taken £30 off my bill just by cancelling movies and HD. It's still 60 per month but I get the sports with it so don't mind paying. Might threaten to leave and see what they say.
A friend just cancelled, said nothing while he did it, then rang up 3 days later offering the complete package for 35 a month so I think he is signing back up.
If only I could get E Entertainment on NOW TV for the missus.
A friend just cancelled, said nothing while he did it, then rang up 3 days later offering the complete package for 35 a month so I think he is signing back up.
If only I could get E Entertainment on NOW TV for the missus.
I won't have Sky in the house but had to compromise with a Now TV box so the missus can watch football ... (no, really!)
We've had the movies pass for a few months now but rarely watch it so thought I'd cancel it... it took about 9 attempts on the website to cancel it and at the final stage was offered the movies pass for £4.99 for the next 4 months, could be worth a try for anyone who has a subscription pass on Now TV.
We've had the movies pass for a few months now but rarely watch it so thought I'd cancel it... it took about 9 attempts on the website to cancel it and at the final stage was offered the movies pass for £4.99 for the next 4 months, could be worth a try for anyone who has a subscription pass on Now TV.
I'm not against paying what I pay for Sky at the moment (a fairly basic package, no movies, no sports) but I'm using an original small HDD HD box that's really showing its again, needs regular hard resets due to lock-ups, planner rebuilds and is really really slow when working. All I'd like is a new box for a similar price to a new subscriber, I've been with them since the days of Sky analogue and just want a bit of a deal rather than having to pay £250 for a 1TB box (new people pay £49 I believe).
It would be a lot nicer if they did deals similar to those you get with a mobile phone - new contract period, chance of new hardware.
It would be a lot nicer if they did deals similar to those you get with a mobile phone - new contract period, chance of new hardware.
I managed to get even the basic package down from £21.40 to £9 a month. Then again, I have been with them since about 1992 when all you paid for was £5 for movie channels and EVERYTHING else was free.
I would ditch them altogether but I really do like their simple layout and record feature plus being in a st freeview area. Just waiting for someone to hack the recording system and i'm off.
I would ditch them altogether but I really do like their simple layout and record feature plus being in a s
t freeview area. Just waiting for someone to hack the recording system and i'm off.I managed to cancel the HD pack online yesterday.
Noticed recently that the bill was nudging £90 a month. When we first subscribed I had an employee offer (our company is a sky preferred supplier so we get the staff offers) and paid £23 a month for the base TV package (internet was with BT)
Now we have phone, broadband and TV with them, it was £65. 2 years of £0.50, £3.00 etc increases on a more frequent basis nudged it up just too much, so I killed HD, since I worked out SWMBO only really watches BBC1 HD and ITV HD, which are free to air anyway. All my stuff on discovery HD, history HD etc is only crap anyway, and wouldnt bother me not having them in HD, so I knocked £13 a month off.
First screen after pressing 'I'd liek to apply this change to my account' was a half price for 6 months offer. We are still in contract for the phone and BB, so I'll wait until that comes up for renewal and see what happens, and speak about cancelling and hope for the best!
Then have to do it in a few years time after they've applied more and more 'little' increases...
Noticed recently that the bill was nudging £90 a month. When we first subscribed I had an employee offer (our company is a sky preferred supplier so we get the staff offers) and paid £23 a month for the base TV package (internet was with BT)
Now we have phone, broadband and TV with them, it was £65. 2 years of £0.50, £3.00 etc increases on a more frequent basis nudged it up just too much, so I killed HD, since I worked out SWMBO only really watches BBC1 HD and ITV HD, which are free to air anyway. All my stuff on discovery HD, history HD etc is only crap anyway, and wouldnt bother me not having them in HD, so I knocked £13 a month off.
First screen after pressing 'I'd liek to apply this change to my account' was a half price for 6 months offer. We are still in contract for the phone and BB, so I'll wait until that comes up for renewal and see what happens, and speak about cancelling and hope for the best!
Then have to do it in a few years time after they've applied more and more 'little' increases...
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