Sky HD issues

[Welshbeef]

I'm having issues with Sky HD in that from about 6:20pm today the HD channels are all a blur of green you can just make out the picture and the sound is fine.

Been on hold with Sky now for 20 mins and counting



Anyone else getting this issue?/know that I should do to fix it? Wife's pissed off as Strictly is being missed and cannot be recorded in HD/has the same issue.

[Welshbeef]

Talking to them and have gone into the service menu then the spanner then select then 01 select.
Next its sky+ rebuild takes a few mins.


Am awaiting the reboot


Fingers crossed.


Added the above so for the benefit of others with this issue in the future

[Patch1875]

Does it wipe your planner?

[Vipers]

Hope that sorts it. Usually a power off, power on sorts out most things, after all basically it's a computer.

[Welshbeef]

Patch1875 said:

Does it wipe your planner?

No everything is all there

[Jasandjules]

Patch1875 said:

Does it wipe your planner?

The other system restore does. F***ng annoying when you lose all your recorded stuff.

[Welshbeef]

Jasandjules said:

Patch1875 said:

Does it wipe your planner?

The other system restore does. F***ng annoying when you lose all your recorded stuff.

That would really be an issue - the kids favourite film and shows all gone (well the ones which we can use to keep them quiet )

[Jasandjules]

Welshbeef said:

That would really be an issue - the kids favourite film and shows all gone (well the ones which we can use to keep them quiet )

Yup, it is. Especially when you lose 10 hours of stuff you've not seen yet and a whole season of GOT !

[Spanglepants]

Had this a few times.
Whats worked for me was rebooting the box, when you first unplug or switch off at the mains before you do anything else remove the viewing card and where the little gold "chip' is turn the card over and see if there is a small brown burn mark. If there is and the card is warm let it cool down and wipe it over, even with a dry cloth and replace. Carry on with the reboot.
Might not be your problem but its solved mine every time.

[Welshbeef]

And its happened again!
fk sake

[Vipers]

Guess the box isn't insured?

[Welshbeef]

Vipers said:

Guess the box isn't insured?

Nope and its 6 ish years old

[Patch1875]

Welshbeef said:

And its happened again!
fk sake

Better get some time organised for some marathon Telly watching to watch what you've got on your planner

[sunil4]

Call sky, go through their tech support motions and if it needs a call out start at £65 and negotiate down using charm

[Silverbullet767]

sunil4 said:

Call sky, go through their tech support motions and if it needs a call out start at £65 and tell them you want a new box or you'll leave

EFA: Works everytime.

[Spanglepants]

Have you tried my suggestion?

[Welshbeef]

Spanglepants said:

Have you tried my suggestion?

If it happens again yes