Another Sky Price Increase
Discussion
My Virgin bill is getting a bit of a piss take now.
Standard home phone rental - £15 , which we rarely use and has about £3.50 worth of calls made a month.
£25 for 30mb broadband, which never really gets over 20mb despite me having the most high end up to date tech.
£20 for the TV package, no sports or movies as I tend to get these via the broadband.
Then they charge £5 for a paper bill.
Bill is always between £65 -£70.
Yet they keep putting these big bundles through my door for new customer only but i've been with them since it was NTL and was told I wasn't entitled to anything.
Standard home phone rental - £15 , which we rarely use and has about £3.50 worth of calls made a month.
£25 for 30mb broadband, which never really gets over 20mb despite me having the most high end up to date tech.
£20 for the TV package, no sports or movies as I tend to get these via the broadband.
Then they charge £5 for a paper bill.
Bill is always between £65 -£70.
Yet they keep putting these big bundles through my door for new customer only but i've been with them since it was NTL and was told I wasn't entitled to anything.
Superbad said:
Does anyone have a non premium number for Sky Customer Services that works?
I want to cancel, all the freephone and non premium numbers I've tried don't seem to be working.
look further back in this thread. I posted one and so did someone else as BT charges for 0344 as sI want to cancel, all the freephone and non premium numbers I've tried don't seem to be working.
t. 
westtra said:
look further back in this thread. I posted one and so did someone else as BT charges for 0344 as st.
Depends on your BT package. The following came from - http://www.area-codes.org.uk/0344-numbers.phpt. The cost to call 0344 numbers is the same as calling a normal local or national landline.
If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will be included in the exact same way.
bad company said:
0344 241 4141
Thanks. Used this number to cancel my package.Was paying £60 a month for TV excluding movies. They got it down to £50 but that's still too much.
The quality of Skys football product is going downhill yet we are being asked to paid more. Henry is getting millions to be a pundit yet he's shockingly bad. As it Redknapp.
Ive got an Amazon Fire TV box, use that more than the Sky box, it's amazing what you can stream these days.
Superbad said:
Thanks. Used this number to cancel my package.
Was paying £60 a month for TV excluding movies. They got it down to £50 but that's still too much.
The quality of Skys football product is going downhill yet we are being asked to paid more. Henry is getting millions to be a pundit yet he's shockingly bad. As it Redknapp.
Ive got an Amazon Fire TV box, use that more than the Sky box, it's amazing what you can stream these days.
Well done.Was paying £60 a month for TV excluding movies. They got it down to £50 but that's still too much.
The quality of Skys football product is going downhill yet we are being asked to paid more. Henry is getting millions to be a pundit yet he's shockingly bad. As it Redknapp.
Ive got an Amazon Fire TV box, use that more than the Sky box, it's amazing what you can stream these days.
Please let us know if they come back with some more offers during the notice period.
My 4 week notice period ends on Friday and no offers so far apart from a letter today confirming a £4 pm price increase !
Not really that fussed - was paying C.£130 pm for 2 boxes, films, movies, sports, phone, broadband, calls etc.
After giving it some thought , realised that actually very little of what we actually watch is only available on SKY
Not really that fussed - was paying C.£130 pm for 2 boxes, films, movies, sports, phone, broadband, calls etc.
After giving it some thought , realised that actually very little of what we actually watch is only available on SKY
cranford10 said:
My 4 week notice period ends on Friday and no offers so far apart from a letter today confirming a £4 pm price increase !
Not really that fussed - was paying C.£130 pm for 2 boxes, films, movies, sports, phone, broadband, calls etc.
After giving it some thought , realised that actually very little of what we actually watch is only available on SKY
Mine goes tomorrow. Only one crappy offer for me. It's already unplugged and has allowed us to change theliving room round now we don't need to be be near an aerial or dish! Not really that fussed - was paying C.£130 pm for 2 boxes, films, movies, sports, phone, broadband, calls etc.
After giving it some thought , realised that actually very little of what we actually watch is only available on SKY
Edited by Petrol Only on Tuesday 28th April 17:46
Managed to get 40% off the T.V. Package and extra off the phone/broadband so it takes my bill down to £60 from £95(also ditched the special offer I had on sports)
It really does matter on who you get at the end of the phone, my cordless battery ran out when speaking to the first chap best he could offer was 40% for 6 months but when I called back the next guy gave the 40% also extra off the phone/BB and for 12 months!
It really does matter on who you get at the end of the phone, my cordless battery ran out when speaking to the first chap best he could offer was 40% for 6 months but when I called back the next guy gave the 40% also extra off the phone/BB and for 12 months!
As was indicated on here, the first chap I spoke to by phoning the cancellation number was only able to get me to 25%.
Once I cancelled I was contacted by the 'retentions team' after a few days. He stated he was able to access deals the other chap was not able to and based on my length of custom (6+ years) etc etc he could do more. The both had similar Scottish accents, so I suspect they were not a million miles apart geo-graphically or organizationally. However, he said he could go to 35%, and when I politely declined he quickly switched to 50% and then a further 'umm and arr' later he chucked in £50 credit. I have gone from £90/month (inc new price rise) to £43/month + a credit
I am surprised the chap handing over £100+ /month has not been offered a better deal, odd as I am not even in a Virgin Media postcode, I really don't know what criteria they use for retentions.
Once I cancelled I was contacted by the 'retentions team' after a few days. He stated he was able to access deals the other chap was not able to and based on my length of custom (6+ years) etc etc he could do more. The both had similar Scottish accents, so I suspect they were not a million miles apart geo-graphically or organizationally. However, he said he could go to 35%, and when I politely declined he quickly switched to 50% and then a further 'umm and arr' later he chucked in £50 credit. I have gone from £90/month (inc new price rise) to £43/month + a credit
I am surprised the chap handing over £100+ /month has not been offered a better deal, odd as I am not even in a Virgin Media postcode, I really don't know what criteria they use for retentions.
f1_dragon said:
Once I cancelled I was contacted by the 'retentions team' after a few days. He stated he was able to access deals the other chap was not able to and based on my length of custom (6+ years) etc etc he could do more. The both had similar Scottish accents, so I suspect they were not a million miles apart geo-graphically or organizationally. However, he said he could go to 35%, and when I politely declined he quickly switched to 50% and then a further 'umm and arr' later he chucked in £50 credit. I have gone from £90/month (inc new price rise) to £43/month + a credit
BT is the main employer in Thurso, they might even be under the same ceiling. Different teams will have different access on the system though.Halb said:
f1_dragon said:
Once I cancelled I was contacted by the 'retentions team' after a few days. He stated he was able to access deals the other chap was not able to and based on my length of custom (6+ years) etc etc he could do more. The both had similar Scottish accents, so I suspect they were not a million miles apart geo-graphically or organizationally. However, he said he could go to 35%, and when I politely declined he quickly switched to 50% and then a further 'umm and arr' later he chucked in £50 credit. I have gone from £90/month (inc new price rise) to £43/month + a credit
BT is the main employer in Thurso, they might even be under the same ceiling. Different teams will have different access on the system though.Halb said:
ERm...ahhhhhh, dunno why I typed that. Got confused, but those type of companies like to set up huge warehouse type places to house several units, so I guess Sky could have done the same.
The Sky retentions team are based in Scotland. The last person I spoke with there gave me his life history - grandparents from London, moved to Scotland in the 1960's . . . . . .So I've just telephoned Sky and cancelled; we have HD and Sports packages and although I watch lots of live football, £67 a month is too much. The Sky person didn't put up a fight, was very polite and it took five minutes - much to my relief given some of the horror stories I've read elsewhere about people trying to cancel.
What should I expect now? Will I be contacted by "retentions" and offered a deal? And if so, what realistically should I hold out for as a discount? Or is it just pot luck and I'll hear nothing?
Mike.
What should I expect now? Will I be contacted by "retentions" and offered a deal? And if so, what realistically should I hold out for as a discount? Or is it just pot luck and I'll hear nothing?
Mike.
Brave Fart said:
So I've just telephoned Sky and cancelled; we have HD and Sports packages and although I watch lots of live football, £67 a month is too much. The Sky person didn't put up a fight, was very polite and it took five minutes - much to my relief given some of the horror stories I've read elsewhere about people trying to cancel.
What should I expect now? Will I be contacted by "retentions" and offered a deal? And if so, what realistically should I hold out for as a discount? Or is it just pot luck and I'll hear nothing?
Mike.
You've cancelled though, presumably you don't want the service anymore? What should I expect now? Will I be contacted by "retentions" and offered a deal? And if so, what realistically should I hold out for as a discount? Or is it just pot luck and I'll hear nothing?
Mike.
... From the sounds of it Sky are doing ok subscriptions wise, and I would've thought retentions would depend entirely on what other players are in town. If Sky is realistically your only option where you live they'll be aware of that.
I phoned on Monday past to cancel our Multiroom, Sports and Movies packages.
Should bring potential bill in July down from £87 to £41.50 which is much more palatable.
Multiroom removal instigated by the old Sky+ box we have in that room starting to make horrible fan noise, also hard drive fails to park properly and it stopped recording months ago.
To be honest, we are looking to remove the TV from that room and put a wee fireplace in instead and run it as a quiet/reading/chilling room.
Sports and Movies will be replaced by the new Minix Android box i have just bought.
Should bring potential bill in July down from £87 to £41.50 which is much more palatable.
Multiroom removal instigated by the old Sky+ box we have in that room starting to make horrible fan noise, also hard drive fails to park properly and it stopped recording months ago.
To be honest, we are looking to remove the TV from that room and put a wee fireplace in instead and run it as a quiet/reading/chilling room.
Sports and Movies will be replaced by the new Minix Android box i have just bought.
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