Another Sky Price Increase

Author
Discussion

sandman77

2,428 posts

139 months

Thursday 3rd March 2016
quotequote all
I had being paying sky £65 a month for TV and broadband and phoned a month ago to see if I could get a better price. The best they could offer was the same package for £50 a month which I declined and requested to cancel.
Today my sky was canceled and I was never contacted by sky to entice me to stay. I have no access to Virgin or fibre broadband where I live.
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.

Scuffers

20,887 posts

275 months

Thursday 3rd March 2016
quotequote all
sandman77 said:
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.
dont do it...

talktalk are hopless

fatandwheezing

415 posts

159 months

Thursday 3rd March 2016
quotequote all
andyjo1982 said:
... the BT box seems more of a freeview service and we seem to get interference on channels like Dave or some of the additional channel 4 channels.
We had the same when we signed up. Called to report it, and there was "a fault on the line", which was miraculously cured at the touch of a button. I suspect they throttle the speed down to the point you complain then back up again until you don't. Anyway, it has started again on and off, and ruined a couple of recordings - particularly if you are recording two streamed channels at the same time.

Add that to the fact Fox has gone, and it's another tenner to get uncapped broadband, and I'll be ditching BT as soon as our 12 months is up.

MissChief

7,115 posts

169 months

Thursday 3rd March 2016
quotequote all
If you've ever told Sky that you don't want marketing via email, text, letter or phone then by law they CAN'T call you with offers to stay or to stop you cancelling.

jonny996

2,618 posts

218 months

Thursday 3rd March 2016
quotequote all
sandman77 said:
I had being paying sky £65 a month for TV and broadband and phoned a month ago to see if I could get a better price. The best they could offer was the same package for £50 a month which I declined and requested to cancel.
Today my sky was canceled and I was never contacted by sky to entice me to stay. I have no access to Virgin or fibre broadband where I live.
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.
they can tell by your post code what other providers can service you, if none then they wont offer anything as they know you cant go to anywhere else.

lenny007

1,340 posts

222 months

Thursday 3rd March 2016
quotequote all
The last 3 years of "negotiating" / leaving Sky have resulted in

50% off for a year
60% off for a year plus £50 credit
60% off for a year plus £100 credit.

First year i actually woke up on the morning of it being cancelled to find the 1/2 price offer on My Sky. Every other year has seen an offer within 7 days.

Sorted my Dad's out over web chat last year. 40 mins conversation to cancel. Refreshed his My Sky page after end of chat, got offered 1/2 price. Started new web chat and got the 60% plus £50 credit for him.

Best thing i've found is to;

a) web chat not talk on the phone.
b) don't offer to remove services to reduce the cost - why pay the same for less?
c) actually go through with the cancellation.

whoami

13,151 posts

241 months

Thursday 3rd March 2016
quotequote all
jonny996 said:
sandman77 said:
I had being paying sky £65 a month for TV and broadband and phoned a month ago to see if I could get a better price. The best they could offer was the same package for £50 a month which I declined and requested to cancel.
Today my sky was canceled and I was never contacted by sky to entice me to stay. I have no access to Virgin or fibre broadband where I live.
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.
they can tell by your post code what other providers can service you, if none then they wont offer anything as they know you cant go to anywhere else.
Not true.

MissChief

7,115 posts

169 months

Thursday 3rd March 2016
quotequote all
whoami said:
jonny996 said:
sandman77 said:
I had being paying sky £65 a month for TV and broadband and phoned a month ago to see if I could get a better price. The best they could offer was the same package for £50 a month which I declined and requested to cancel.
Today my sky was canceled and I was never contacted by sky to entice me to stay. I have no access to Virgin or fibre broadband where I live.
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.
they can tell by your post code what other providers can service you, if none then they wont offer anything as they know you cant go to anywhere else.
Not true.
They will certainly check if you can get Virgin and if so the offers available change.

whoami

13,151 posts

241 months

Thursday 3rd March 2016
quotequote all
MissChief said:
whoami said:
jonny996 said:
sandman77 said:
I had being paying sky £65 a month for TV and broadband and phoned a month ago to see if I could get a better price. The best they could offer was the same package for £50 a month which I declined and requested to cancel.
Today my sky was canceled and I was never contacted by sky to entice me to stay. I have no access to Virgin or fibre broadband where I live.
I am changing to talktalk broadband (only pay line rental - the broadband is free) so will be saving almost £50 a month and I will only really miss the discovery channel.
they can tell by your post code what other providers can service you, if none then they wont offer anything as they know you cant go to anywhere else.
Not true.
They will certainly check if you can get Virgin and if so the offers available change.
I live in the sticks, can't access any other provider and they still offered 60% off and £100 credit without too much trouble.

London424

12,829 posts

176 months

Thursday 3rd March 2016
quotequote all
They now keep sending me various questionnaires...the offers better come next!

ukaskew

10,642 posts

222 months

Thursday 3rd March 2016
quotequote all
jonny996 said:
they can tell by your post code what other providers can service you, if none then they wont offer anything as they know you cant go to anywhere else.
We have no other services available and they've just offered us the complete package (HD, Sport, Movies) for £25 per month, which is silly cheap.

Don

28,377 posts

285 months

Friday 4th March 2016
quotequote all
ukaskew said:
We have no other services available and they've just offered us the complete package (HD, Sport, Movies) for £25 per month, which is silly cheap.
I just need to bin the lot. We like Sky Atlantic shows but Now TV would give us that at a fraction of the cost....and we might not even bother with that if we could just get into what's available on Amazon Prime (which we have) and Netflix (which we have)...

Type R Tom

3,891 posts

150 months

Friday 4th March 2016
quotequote all
Just got an email from Sky to come back for £25 per month for the complete bundle (no phone/Internet) so think I'll sign up for another year.

whoami

13,151 posts

241 months

Friday 4th March 2016
quotequote all
Type R Tom said:
Just got an email from Sky to come back for £25 per month for the complete bundle (no phone/Internet) so think I'll sign up for another year.
How long ago did you cancel?

London424

12,829 posts

176 months

Friday 4th March 2016
quotequote all
Ive just had the 50% off and £50 credit email.

iphonedyou

9,255 posts

158 months

Friday 4th March 2016
quotequote all
Looking at Sky Q for the new house.

Pricing is mind-bogglingly high (to me - and I have Sky HD, broadband.)

Type R Tom

3,891 posts

150 months

Friday 4th March 2016
quotequote all
whoami said:
Type R Tom said:
Just got an email from Sky to come back for £25 per month for the complete bundle (no phone/Internet) so think I'll sign up for another year.
How long ago did you cancel?
In early Jan I think. Was rather annoyed as I forgot about the cancellation period at the end of my previous offer so needed to pay full price (£70ish) for 1 month. as initially offered half price, then half price plus £50 credit and now £25 for the year. Just finished online chat so all sorted.

I think you just have to wait it out really to get the offer

KTF

9,809 posts

151 months

Friday 4th March 2016
quotequote all
Its getting for 6 months now since I cancelled so I logged into My Sky out of interest and what did I see:



The complete bundle is showing at £75.50 a month.

BigBen

11,650 posts

231 months

Monday 7th March 2016
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Cancelled this evening. Was offered £38 per month (old deal so all normal channels, F1 and HD) vs. the £44 odd I pay now, could do better if I took the 'phone.

I hope they come back with something better as I really like watching F1......

f1_dragon

310 posts

225 months

Tuesday 8th March 2016
quotequote all
I finally received an offer having given my notice to cancel TV last Monday. A letter though the post offering me 20%off TV (not HD) for 10 months.

I'm feeling somewhat unloved with everyone on here seemingly being offered 50% off straight off the bat! The wait continues...